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Andy Mireles
Andy Mireles at Audi Dallas
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Andy Mireles

Service Advisor

Audi Dallas

5033 Lemmon Ave
Dallas, TX 75209

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4.7
66 Reviews
4.7

66 Reviews

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66 Reviews of Andy Mireles

November 20, 2024

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Employee Rating

I have bought 3 cars from this dealership but based on a terrible experience attempting to buy a car for my wife, I will never buy another car from Audi dallas More

by Brent.mccarty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dusty Craig

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Nov 22, 2024

Audi Dallas responded

Brent, we'd first like to thank you for your business with three prior purchases. We are so sorry to hear that your recent experience trying to purchase a fourth vehicle was not as well received. We passed your feedback along to our leadership and our General Sales Manager, Thomas Hornsby noted he reached out to your phone number on file a couple times trying to connect, but your voicemail was full and he was unable to catch you or leave a message. Thomas would like to speak with you regarding your experience to better understand what happened and work to make it right. We invite you to contact Thomas directly at thomas.hornsby@audidallas.com or 214-561-1822. Thomas is anticipating your contact. Talk soon. Take care.

November 06, 2024

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Employee Rating

Over priced. I took my car in for over heating, $4,000 later each I was in SHOCK. Detail on invoice I see screws for $6. They said they would discount the evalua More

by Craigdailey2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Daniel McClure, Marvin Clayton, Erik Muniz, Abby Lopez, Alan Cavin, Katelyn Neu, Brandon Hunter

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Nov 06, 2024

Audi Dallas responded

Craig, we are sorry to hear that you are still discontent with the pricing of your recent service visit and appreciate your continued feedback. Unfortunately, there is was active recall on your car and the vehicle is out of factory warranty by both time and mileage by a substantial margin. We checked in with our team and understand that Eric reached out to discuss your frustration and ultimately ended up providing you a $200 refund towards the total to assist with the costs you were concerned about including miscellaneous parts like screws. If you would like to follow up additionally, you may always reach our Service Manager, Brandon Hunter directly at bhunter@audidallas.com or 214-561-1849 and he would be happy to discuss your concerns. We appreciate your business and your feedback and look forward to serving you additionally. Take care and best wishes!

September 23, 2024

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Employee Rating

Andy always makes my car NEW every single time! Thank you so so much Andy! More

by Barnesmaryg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 23, 2024

Audi Dallas responded

Barnesmaryg, thank you for sharing 5-stars! We're happy to hear Andy always provides a great experience! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

August 18, 2024

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Audi Dallas is a welcoming friendly place. Everyone wants to help us. I can't find that attitude at other dealerships. I’m a customer for life! More

by hsm3699
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel McClure, Brandon Hunter

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Aug 18, 2024

Audi Dallas responded

hsm3699, thank you for sharing 5-stars and noting that our team was welcoming and friendly! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

June 28, 2024

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Employee Rating

I really recommend Audi Dallas. All the staff are always kind and helpful. I think it's the best Audi dealer in Texas. More

by Brian Lee
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 28, 2024

Audi Dallas responded

Brian, thank you for sharing 5-stars! We're happy to hear our team is always kind and helpful! We appreciate your endorsement and look forward to serving you additionally in the future! Thanks again!

June 02, 2024

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Great service quick turn around. The battery was a little expensive. Would have liked to know how much in advanced. More

by Richard
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 02, 2024

Audi Dallas responded

Richard, thank you for sharing 5-stars and noting great service and a quick turn around. We appreciate your praise! See you next time. Thanks again!

May 31, 2024

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The service at Audi is excellent. I have had my car for one year and love it! More

by Janet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel McClure, Marvin Clayton, Erik Muniz, Abby Lopez, Alan Cavin, Katelyn Neu, Brandon Hunter

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May 31, 2024

Audi Dallas responded

Janet, thank you for sharing 5-stars and noting our sevice is excellent! We appreciate your endorsement and look forward to serving you additionally in the future. Thanks again!

May 25, 2024

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Employee Rating

Everyone is so helpful at this location. Today I had a flat tire and Andrew Mireles was so helpful in helping me getting a new tire using my warranty I had: More

by Micaela.74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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May 25, 2024

Audi Dallas responded

Micaela.74, thanks for sharing 5-stars and noting everyone was helpful! We appreciate your praise noting Andrew in particular. See you next time. Thanks again!

April 20, 2024

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Employee Rating

JP is my go to guy I love working with him. My third car with Audi! More

by Brugg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: John Paul, Christian Stovall , Jordan - service

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Apr 20, 2024

Audi Dallas responded

Brugg, thank you for sharing 5-stars! We're happy to hear JP is great to work with! We appreciate your endorsement and look forward to serving you additionally in the future! Take care!

March 09, 2024

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Employee Rating

University Park Audi always exceeds expectations. Andy Mireles guided me through repairs and warranty process. More

by bjand44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 10, 2024

Audi Dallas responded

bjand44, thanks for the five-stars and mention of working with Andy! We appreciate your praise. See you next time. Thanks again!

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