Andy Harris | Page 4

Chao was a pleasure to work with and I will definitely cone back and work with me again. cone back and work with me again. More

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Perfect experience Chao answer all my question that was needed I would recommend him to anyone. needed I would recommend him to anyone. More

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I was upside down on my old vehicle he got me the perfect vehicle brand new great experience. Recommended chao any day vehicle brand new great experience. Recommended chao any day More

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My wife and I just bought a new 2024 Kia Telluride from Paramount Kia of Hickory. The process could not have been easier. Unlike many other dealers, they do not bait you in with a very attractive adverti Paramount Kia of Hickory. The process could not have been easier. Unlike many other dealers, they do not bait you in with a very attractive advertised price and then tack on thousands of dollars in additional fees to the final price; instead, what you see is what you get. Their staff proved exceptionally patient and helpful as I navigated the process, never pushing the sale but, instead, doing everything in their power to help us locate a model that matched the exact specifications we desired. Our salesperson, Levontae Knox, took the time to explain EVERY key feature of the car (I was upgrading from a MUCH older car) and configure them before even leaving the lot. This is the second car I have purchased from Paramount Auto Group (the other from the Ford dealership in Valdese) and I highly recommend them to anyone else who may be in the market! More

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It was a pleasure working with David to purchase our new Telluride. He was kind, helpful, and knowledgeable. Telluride. He was kind, helpful, and knowledgeable. More

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Honest, outstanding, and no pressure process working with the folks at Paramount Auto. Would highly recommend and will definitely return for our next purchase. the folks at Paramount Auto. Would highly recommend and will definitely return for our next purchase. More

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Just purchased my 4th Kia from Paramount. I cannot say enough about the excellent experience! Cody McCrary has sold me my last 2 vehicles and he is the best! The ease of my trade, the profess I cannot say enough about the excellent experience! Cody McCrary has sold me my last 2 vehicles and he is the best! The ease of my trade, the professional and knowledgeable service and all the hard work to get the trade worked out in my favor was top notch! I will always be a Kia driver and will always look to Paramount for my vehicles! 5 stars!! More

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Paramount Kia came thru for me again. This team is excellent to deal with. Made my purchase of my lease seamless. Never had to leave my home. I have been very pleased for over 9 years now with the Par excellent to deal with. Made my purchase of my lease seamless. Never had to leave my home. I have been very pleased for over 9 years now with the Paramount team. Thanks again Paramount Kia !! More

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Very nice people to deal with. Salesman was pleasant and very helpful in finding the right vehicle to fit my needs. All around great experience. Definitely recommend this dealership. very helpful in finding the right vehicle to fit my needs. All around great experience. Definitely recommend this dealership. More

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I rarely post reviews unless a company has performed either exceptionally or abysmally. Unfortunately this experience has been the latter. I drove 3 hours from my home in Virginia to Hickory, NC to look either exceptionally or abysmally. Unfortunately this experience has been the latter. I drove 3 hours from my home in Virginia to Hickory, NC to look at another vehicle and wound up here towards end of day. We met with Art, who showed us a used Subaru that we were assured repeatedly was in pristine condition. The car appeared to be as described, so we discussed purchasing and Art assured us that we would be able to receive free delivery of the vehicle, or at most, $100, for delivery of the vehicle to my home address if we did not make our decision before close of business. We opted for this and decided about 30 minutes later, while still in the Hickory area, that we would like to purchase the vehicle and have it delivered. Again, we were assured delivery would be at no cost to us up to $100 at the most. We left and returned home. The following day, we were informed delivery would not cost $100, but would in fact cost $300. At this point, we were no longer in the area and had no choice but to pay the additional fee, despite what was previously discussed. When the car arrived to our address, the paperwork had the incorrect street name as well as the incorrect city. We asked if this was something Art could fix for us, and were informed "Art can't help you, you can only speak to Colton." In addition, there were suspicious blanks left on our paperwork under the "you owe" section. We insisted this section was filled out with "nothing owed" prior to signing, and were also assured that the city and street address would be corrected on the paperwork. We were told that the paperwork and the title would be overnighted to us by the following day (Thursday). We insisted on speaking directly with Colton to confirm this. At this time, we were also informed we could not have the title, despite having paid in full, and it would have to be shipped to us. The next morning, I drove to work at the hospital, and reached into the pocket on my driver's side door, which to my surprise, contained an open, loose, razorblade, that I could have cut my hand on. Clearly the car had not been detailed or cleaned properly prior to our purchase. In addition to this, the paperwork did not arrive Thursday, Friday, or the beginning of the next week. We reached out to Art (sales) and Colton (with finance) and were assured again that the package would be overnighted. After two more days, now the end of the following week (Friday), we called again, and were assured by both Colton and the sales manager, Andy, that the title and paperwork had been corrected and were being overnighted. The paperwork was not overnighted, as delivery was not attempted Saturday. I am now writing this Monday, nearly two weeks later, almost at the end of the month, and still have not received the paperwork I need to make an appointment with the DMV. I reached out a third time to both Colton and Andy who informed me an attempt was made and I was not here to sign for the title, despite not ever having been told I needed to be home to sign for it. In addition, no info notice was left telling me where I could pick up the package, or that I could sign to have the package left tomorrow at my address. I was promised by Andy that he would arrange for me to pick up the package this evening and provide me a location where I could do so. He assured me he would call me back directly. He instead called my mother and informed her I could pick up the package tomorrow at a Walgreens. This was nowhere near the conversation I had with him. She said this was unacceptable and asked him to speak with FedEx to fix the issue. He said he "couldn't get through to a person." So it's left to us to sort out ourselves again. I called Andy back, and left a voicemail detailing again what I had asked for him to accomplish and informing him I would be writing this review. I was told he would be in the office until 6pm and I would receive a call back. Yet again, I have not heard anything. Please do not buy a vehicle from this company. Save yourself the headache. More

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