Andy Harris

everyone was very nice and helpful. chao was most patient while i looked at cars chao was most patient while i looked at cars More

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The team at Paramount Kia in Hickory did a fantastic job at assisting us on finding and getting a new vehicle for our family! Levi and Donovan did an absolutely outstanding job for several days! at assisting us on finding and getting a new vehicle for our family! Levi and Donovan did an absolutely outstanding job for several days! More

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I have never felt so taken advantage of and disrespected by a business as I have by Paramount Kia over the past three months. In 2021, I leased a car through Paramount Kia of Hickory. When my lease ended by a business as I have by Paramount Kia over the past three months. In 2021, I leased a car through Paramount Kia of Hickory. When my lease ended in July, I visited Paramount to buy out my car. After meeting with CJ from finance, I found that the monthly payment was significantly higher than expected. Upon reviewing documents at home, I discovered over $7,000 in extra warranties and contracts that had not been discussed. The next day, I returned to Paramount to express my concerns and requested the cancellation of these extras. Initially, I was told to wait for several hours or come back another day, but after saying I could stay, a finance manager provided me with a cancellation sheet to complete shortly after. I was told my financing and payments would be updated within one to two weeks. Two weeks later, I called for an update and spoke with Brandon, who assured me everything had been submitted. I requested confirmation of the cancellations and on what my new financing and payments would be, but did not hear back. After two more weeks of follow-up, I spoke with another manager, Andy, who promised to call me back with confirmation of all of this information, but never did. Frustrated, I visited Paramount again on August 31st and learned from another employee, Evan, that my cancellations had never been processed. I was told it was now too late to adjust my payments. Evan stated he could process the cancellations on September 2nd but that I would need to refinance the loan and pay taxes again. It was disclosed that this wouldn’t have been necessary if they had submitted my cancellations the first time. Evan reached out on September 2nd to inform me they were sending a check to my financing bank, which would take a week or two to process. However, on September 18th, when I contacted my bank, they confirmed no payments had been received. When I followed up with Evan, he claimed the process could take 3-4 weeks and should be resolved before my next billing cycle. My next payment is tomorrow and as no surprise, this issue has still not been resolved and Ally has still not received this payment. This manipulation and deceit have persisted for nearly three months. I've repeatedly asked for confirmation and have received inconsistent and incorrect information from various managers and employees. The time and effort I've dedicated to resolving this matter have far exceeded what is reasonable, yet it remains unresolved. As a customer of Paramount Kia for over three years, I feel deeply disrespected. I have been patient throughout this ordeal, but my frustration has reached unacceptable levels. I am still waiting for a resolution. More

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Chao was the best showing me everything I needed to know answer all my question will recommend him any day best sales person to deal with. answer all my question will recommend him any day best sales person to deal with. More

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Chao was a pleasure to work with and I will definitely cone back and work with me again. cone back and work with me again. More

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Perfect experience Chao answer all my question that was needed I would recommend him to anyone. needed I would recommend him to anyone. More

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I was upside down on my old vehicle he got me the perfect vehicle brand new great experience. Recommended chao any day vehicle brand new great experience. Recommended chao any day More

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My wife and I just bought a new 2024 Kia Telluride from Paramount Kia of Hickory. The process could not have been easier. Unlike many other dealers, they do not bait you in with a very attractive adverti Paramount Kia of Hickory. The process could not have been easier. Unlike many other dealers, they do not bait you in with a very attractive advertised price and then tack on thousands of dollars in additional fees to the final price; instead, what you see is what you get. Their staff proved exceptionally patient and helpful as I navigated the process, never pushing the sale but, instead, doing everything in their power to help us locate a model that matched the exact specifications we desired. Our salesperson, Levontae Knox, took the time to explain EVERY key feature of the car (I was upgrading from a MUCH older car) and configure them before even leaving the lot. This is the second car I have purchased from Paramount Auto Group (the other from the Ford dealership in Valdese) and I highly recommend them to anyone else who may be in the market! More

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It was a pleasure working with David to purchase our new Telluride. He was kind, helpful, and knowledgeable. Telluride. He was kind, helpful, and knowledgeable. More

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Honest, outstanding, and no pressure process working with the folks at Paramount Auto. Would highly recommend and will definitely return for our next purchase. the folks at Paramount Auto. Would highly recommend and will definitely return for our next purchase. More

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