Andy Green | Page 7

Dishonest used car manager. Make your purchase ANYWHERE else I purchased a used vehicle. Only to discover that the oil and filters had not been changed, and there was a spider crack in the rear section of the vi I purchased a used vehicle. Only to discover that the oil and filters had not been changed, and there was a spider crack in the rear section of the vista sunroof. Meaning this dealership does not service their incoming vehicles nor do they care about good ethical quality service. My salesman had to force the used car manager to pay for it. After I got my vehicle back from window repair, some of my personal items were missing, and a dent in rear bumper. Told my salesman and he tried to get the manager to speak with me but he would not even come out to speak with me face to face. he told my salesman, he paid enough money, I’m on my own! Now I have a banged up bumper and my $180 husky cargo box is gone. I thought old school greasy car sales were a thing of the past. Guess not! More

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Always Great, highly recommended! I have been working with this dealership for many years, They have always been great to work with, very competitive with pricing and very accommodatin I have been working with this dealership for many years, They have always been great to work with, very competitive with pricing and very accommodating. More

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Unexpected great news The dealership representative, Andy, met us for the first time this visit. He was courteous and most helpful. He spent a good deal of time with us and The dealership representative, Andy, met us for the first time this visit. He was courteous and most helpful. He spent a good deal of time with us and found for us a car in stock and then found a multitude of ways to make it most affordable. We weren’t planning on leasing a new car when we came to the dealership, but the experience was so positive that we decided on a new car. A great experience. More

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Great dealership, friendly atmosphere. They were very helpful. Did not pressure us. Immediately a salesman came to us and answered all our questions and let us test drive car. We bought a They were very helpful. Did not pressure us. Immediately a salesman came to us and answered all our questions and let us test drive car. We bought a car in less than a hour. Very happy with the dealership and Andy Green. More

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Exceptional customer service My lease was up on my ATS and I had considered leasing another GM product to reduce my lease payment. Andy Green was able to reduce my payment on a n My lease was up on my ATS and I had considered leasing another GM product to reduce my lease payment. Andy Green was able to reduce my payment on a new ATS and meet all of my requirements. Exceptional customer service! More

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Professional and helpful Andy Green is my sales person and he did a great job never did I feel pressure and I kept everybody late to finalize it. I recommend him and the team. Andy Green is my sales person and he did a great job never did I feel pressure and I kept everybody late to finalize it. I recommend him and the team. More

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My new Cadillac amazing experience This is the first time I consider a Cadillac in my life after 17 years of driving only the top German V8 luxury and performance vehicles. I walked int This is the first time I consider a Cadillac in my life after 17 years of driving only the top German V8 luxury and performance vehicles. I walked into the dealership for the first time not expecting much and was pleasantly greeted by so many staff members. Andy Green was the salesperson that welcomed me to the dealership and introduced me to other members of the team. Andy went above and beyond to answer my questions and facilitate some test drives. I was still unsure if I wanted to get into a Cadillac so I made several trips back to the dealership and each time I went in Andy and the entire staff made it clear to me that they were all about customer satisfaction. In the 25 years I’ve been driving I have yet to meet a team that was as generous and gracious as theirs. Not at Mercedes, BMW, AUDI, Porsche, Lexus, Toyota, Honda to name a few companies I’ve dealt with. Additionally, I was shocked at how nice the CT6 Platinum and Escalade actually felt to drive. Joe Nozil from the loaner department gave me an Escalade to drive for the weekend with no questions asked and I came back from a long weekend trip absolutely in love with the truck. Since the vehicle I wanted wasn’t available yet he gave me another loaner that ended up being a Platinum Escalade and pretty much sealed the deal. The way the sales and service departments worked together was like no other dealership I’ve ever experienced. The entire process was seamless and the generosity Andy and Joe gave me was above and beyond what anyone needs to do at a car dealership. Even if I wasn’t in love with my new Cadillac I would of still bought a car from this dealership due to the unexpected way I was treated from beginning to end. The closing process was also extremely smooth and pleasant. The manager Jeff Cawood and finance manager Scott Estes also made me feel like family and weren’t as concerned with making the deal as they were in getting to know me on a personal level and being genuine. As a car fanatic whose driven and or owned many exotics from Germany, Britain and Italy, I never thought I would see myself in a Cadillac. But after hundreds of miles behind the wheel of several loaners and the amazing treatment Andy, Joe and the rest of the team exhibited I’m officially hooked on Cadillac and have already began recommending them to my large network of car enthusiast, family, friends and colleagues. GREAT JOB Andy and team, Suburban, Cadillac and General Motors you have won over one of the biggest car fans around! Thank you :-) More

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The car I wanted at the price I wanted to pay I recently relocated to Detroit from Atlanta for my job and decided my new 30 mile commute was too much for my lifted truck I shipped up from Georgia. I recently relocated to Detroit from Atlanta for my job and decided my new 30 mile commute was too much for my lifted truck I shipped up from Georgia. After doing some research and driving my first CTS I fell in love and started searching the area for the perfect one. I visited 5 different Cadillac dealers and did countless hours of online searching to find the exact model and color I wanted. The drive out to Suburban in Plymouth wasn't very convenient to where I work or live but they had two units near my budget and liking so I took off work early one day and made the trip. I met Andy in the showroom and he took me on a lot tour to look at and drive the two I was I retested in. He was very helpful and extremely nice but most importantly was eager to fight the boss to get me the car at the price I was willing to pay (being realistic based on market values of course). Once we agreed on the deal I filled out a one page app and went on my way. The next day he called to let me know all was good and delivered my car to my house an hour away from the dealership. I've had the car for 5 days and couldn't be happier. Thanks Andy! And I will definitely be back next spring to upgrade my wife's SUV. More

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A Satisfied Customer I recently bought a used car at Suburban Cadillac. It was a good experience. Everyone I encountered was very professional and did a great job. I was p I recently bought a used car at Suburban Cadillac. It was a good experience. Everyone I encountered was very professional and did a great job. I was pleased with my experience at this dealership, and I'm very happy with my car. More

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Quick & Painless Dan O'Mara took the stress out of buying a car. In the past I have always dreaded the hours at the dealership and the ongoing back & forth. I was able Dan O'Mara took the stress out of buying a car. In the past I have always dreaded the hours at the dealership and the ongoing back & forth. I was able to do my deal with Dan over email and he had everything prepared when I arrived and I was in and out of the dealership in under an hour! Best experience yet! More

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