Andy Gill

I have never had such a horrible dealer experience in my life. First, the technician told me my car would be looked at immediately after coming into the service station. It took 2 days before it was even lo life. First, the technician told me my car would be looked at immediately after coming into the service station. It took 2 days before it was even looked at. I received 0 phone calls from the service department to update me on my car's status or even to confirm that the car had arrived at the dealer via AAA (they said they lost my number). After over two days of being at the dealer, the tech told me on the phone that he was not confident in fixing Jeeps (after I called to confirm they could perform the service needed). After over three days at the dealership, they were unable to figure out what was wrong with my car and decided that they would tow it to a Jeep dealer even further from my house. I had to call to get this update. When they told me that the tow was set up, they said I would be charged for the tow and acted like they were doing me a favor. I used AAA again to transport it to the second dealer. The service dept. at Stateline told me dealer #2 would look at my car the same day and I told them to also tell the dealer I needed a loaner car. When I called dealer #2, I was told it would be an additional 4 days before they could look at my car and that no loaner was available. There was no help coming from Stateline until I said to the service manager, Andy, that I'd be writing reviews like this. Only then did he call dealer 2 to get my car looked at sooner. After all of this, my car needed a new battery. 3 days of "diagnostics" and this service department never tested the battery. I have never had such a horrible experience... spent a week on hold and getting no answers, only to have the simplest solution in the books fix the issue. So disappointing. More

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Kenny sales consultant at Stateline Nissan offered the best in customer service with the information regarding the vehicle. Exceptional customer service! He understood our needs and followed through. I best in customer service with the information regarding the vehicle. Exceptional customer service! He understood our needs and followed through. I leased a 2021 Nissan Roque and very happy with the monthly payment. Thank you for all ,Kenny! More

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Great experience Brought my vehicle in for service and was assisted by Andy and Ryan. Both are very knowledgeable and extremely helpful. Wouldn't bring my vehicle anyw Brought my vehicle in for service and was assisted by Andy and Ryan. Both are very knowledgeable and extremely helpful. Wouldn't bring my vehicle anywhere else! More

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Amazing service! Andy is one of the best service advisers. I highly recommend him and this service department! I wouldn't bring my car anywhere else! Thank you stateli Andy is one of the best service advisers. I highly recommend him and this service department! I wouldn't bring my car anywhere else! Thank you stateline! More

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Great service Took very good care of me. Gave me a brand new loaner and I was in and out. Will definitely be back. Adam was excellent and very informative Took very good care of me. Gave me a brand new loaner and I was in and out. Will definitely be back. Adam was excellent and very informative More

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Service managers awesome Came in to service my 2012 maxima had me in and out the same day washed my car as well for free. Who can beat free. Andy showed me some new things on Came in to service my 2012 maxima had me in and out the same day washed my car as well for free. Who can beat free. Andy showed me some new things on my car I had no idea about. Ryan was diligent working with my insurance and keeping me posted. Even while I was waiting a sales rep let me know about deals on the new maxima all in all a good experience More

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Top-notch customer service Andy show exceptional customer service throughout the whole process of getting my car repaired. I didn’t have to call for checkup. I will now travel Andy show exceptional customer service throughout the whole process of getting my car repaired. I didn’t have to call for checkup. I will now travel pass the Nissan near my home for the service. My family thanks you. Markus p More

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Amazing Andy was great! Friendly respected my time it was crazy busy but it didn’t shake Andy.. Me Coleman is the most amazing sales man i only buy my car Andy was great! Friendly respected my time it was crazy busy but it didn’t shake Andy.. Me Coleman is the most amazing sales man i only buy my cars from him always has your best interest at hand! If it wasn’t for these two i would take my business else where.. More

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Great Service, Great Experience I brought in my Nissan GT-R for service and to say Andy was amazing is an understatement. His knowledge eased my fears as I am comfortable with cars b I brought in my Nissan GT-R for service and to say Andy was amazing is an understatement. His knowledge eased my fears as I am comfortable with cars but not super comfortable with how they operate. He explained everything to me and was able to get everything that was needed done timely and kept me updated every step of the way. Great job Andy! You are an asset to the dealership. More

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Maintenance on Infiniti Simply no hassle. Came in as a walk in oil change and The service writer Andrew Gill was immediately friendly and attentive. He gave me a run down on Simply no hassle. Came in as a walk in oil change and The service writer Andrew Gill was immediately friendly and attentive. He gave me a run down on items I should look out for in the near future and applied no pressure as if my car was falling apart. More

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