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Andy Bustos
Andy Bustos at Russ Darrow Mazda of Madison

Andy Bustos

Service Advisor

Russ Darrow Mazda of Madison

2302 W. Beltline Hwy.
Madison, WI 53718

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4.9
51 Reviews
4.9

51 Reviews

Write a Review

51 Reviews of Andy Bustos

July 22, 2025

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Employee Rating

The service was quick and efficient. I like the video by the mechanic detailing the work done. The waiting area is clean and the snacks are appreciated More

by ellen.robinson
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Recommend Dealer
Yes
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Jul 22, 2025

Russ Darrow Mazda of Madison responded

It's great to hear that we were able to help you out, Ellen. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Mazda of Madison! Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

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Very pleased for the service on my car at Mazda Russ Darrow. Their associates were very professional and they delivered quality service. More

by Will
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Josh Hyams, Ethan Her

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Jul 18, 2025

Russ Darrow Mazda of Madison responded

Will, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Madison. We look forward to having you as a valued customer for many years to come! Nick Zinniel nicholas.zinniel@russdarrow.com

July 18, 2025

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It was easy, quick, and efficient. Josh was courteous and able to easily explain what was going on More

by PATRICIA.COYNE13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Josh Hyams, Ethan Her

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Jul 18, 2025

Russ Darrow Mazda of Madison responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Zinniel nicholas.zinniel@russdarrow.com

July 16, 2025

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Said they tested and no squeaking brakes but as soon as I got the car I can hear the brakes squeaking consistently. More

by NICOLE.KIBBLE
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Workmanship
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Recommend Dealer
No
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Jul 20, 2025

Russ Darrow Mazda of Madison responded

Providing a positive experience is our top priority, and we're sorry that we failed here, Nicole. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Nick Zinniel nicholas.zinniel@russdarrow.com

July 14, 2025

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The staff ar Russ Darrow made it easy to make an appointment and performed the maintenance effectively and effectively. More

by GBERGMAN4
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Recommend Dealer
Yes
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Jul 14, 2025

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Zinniel nicholas.zinniel@russdarrow.com

July 10, 2025

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My service of excellent, Andrew was helpful and polite . I was mildly concerned that I had the oil changed with 800 miles left to service my car More

by KATHLEEN.RINALDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Leah Hoefling, Josh Hyams, Ethan Her

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Jul 10, 2025

Russ Darrow Mazda of Madison responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Nick Zinniel nicholas.zinniel@russdarrow.com

July 06, 2025

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Andy was exceptionally helpful and knowledgeable, and took the time to answer my questions thoroughly. The tech who sent videos also exceeded my expectations - he spoke clearly and professionally. More

by aeolson6
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ethan Her

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Jul 06, 2025

Russ Darrow Mazda of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Mazda of Madison. Nick Zinniel nicholas.zinniel@russdarrow.com

June 26, 2025

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My service was very quick and professional snacks and coffee are a benefit. The price is a bit expensive. I trust Mazda with my vehicle. More

by TANYAW1978
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

Russ Darrow Mazda of Madison responded

Tanya, thank you for choosing Russ Darrow Mazda of Madison. Your service feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nick Zinniel nicholas.zinniel@russdarrow.com

June 17, 2025

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Employee Rating

Very happy with the rear wheel bearing repair. Car feels brand new again. Thank you! More

by Pcruzva
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2025

Russ Darrow Mazda of Madison responded

Thanks for sharing about your experience with Russ Darrow Mazda of Madison. We appreciate your business and hope to see you again soon! Nick Zinniel nicholas.zinniel@russdarrow.com

June 14, 2025

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Employee Rating

Russ Darrow Mazda of Madison repaired the rear brakes and rotors for me for about $60;less than the repair estimate they provided. I think the cost of the repairs were not out of line given the cost of the p More

by RMUSSALLEM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Randall Mohammed

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Jun 15, 2025

Russ Darrow Mazda of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nick Zinniel nicholas.zinniel@russdarrow.com

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