Andrew Venezia

A nice place to do business. ..cold be nicer! I scheduled my appointment online to test drive a 2024 Ridgeline. After a brief wait at reception while a gentleman had a communicati ..cold be nicer! I scheduled my appointment online to test drive a 2024 Ridgeline. After a brief wait at reception while a gentleman had a communication breakdown with staff after she informed him there was no body shop only a collision center. I was next, explained why I was there and now I needed to jump over hurdles. I am not on the appointment schedule and they never heard of my internet representative. As I turned to my left, I clearly see my name on the dealership welcome board, so I know I am in the right place. We finally get that sorted out and regretfully I do not get to speak with the internet salesperson I was dealing with. Instead,I am assigned a DUD of a salesperson to work through the transaction. We took a test drive, return to the dealership and play the normal games. There is no movement on the price besides Honda incentives. Consumer is threatened with inflated pricing if outside financing is brought into the mix. I am not even certain that is legal. So, I tell them I need to think it over. Expectedly, the incessant phone calls start, still nothing to sweeten the deal. I finally decide I want to move forward and schedule delivery of the vehicle. Now begins more phone calls for a $2000 deposit for a vehicle that has not even hit the lot. If it sells before I get there the following day...so be it. Day of delivery more phone calls start about confirming the scheduled time. I arrive later in the afternoon for the vehicle and we complete some paperwork. Take care of financing and play the extended warranty pricing games. Truck is still not on the lot. After approximately 45 minutes the truck arrives dirty for a cursory inspection. They proceed to take it to be detailed and I wait for over two hours in the showroom. No offers for a bottle of water or soft during from the staff. Also, make certain not to touch the coffee machine the receptionist will lose her mind.In the meantime TJ Smith, the business operations manager (check him out on the TV commercials being delightful) walked past no less than three times avoiding any interaction or eye contact. Surely he is putting his MBA (Mangement By Avoidance) to good use. An operation manager should have inquired as to why someone was sitting in the showroom for such an extended period. Finally, the vehicle is brough down for a walk around and inspection. You guessed it...more surprises. There is an outward dent in the side of the bed of the truck. Clearly happend at the factory since there is no other way to access where it was located. This means it passed by Honda quality control, lot people upon delivery to the dealership, detail personnel when cleaning up the vehicle and finally discovered by the consumer. This is unacceptable on every level. Now we face another fiasco...switch out vehicles with another on the lot, leave it for the body shop or see if paintless dent removal can repair it. Ultimately the repair was made using paintless dent removal after about two weeks. So if you have enough time and patience perhaps this dealer is for you. Personally, I would advise anyone to steer clear of this dealer. More

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Very pleased with the help Andrew my salesman gave us. He walked us thru every aspect of the car He walked us thru every aspect of the car More

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Car experience was great but after buying the car. It’s been 2 months I didn’t get my tags after several emails and phone calls. Still no tags yet. Worst in terms of customer service. Andrew Venezia is the been 2 months I didn’t get my tags after several emails and phone calls. Still no tags yet. Worst in terms of customer service. Andrew Venezia is the guy who was dealing with our car More

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Got my 2019 new highlander today from Conicelli Toyota. I Would recommend this dealership . Andrew Venezia was my sale consultant he made sure that process was really smooth and really helped us through out Would recommend this dealership . Andrew Venezia was my sale consultant he made sure that process was really smooth and really helped us through out the car buying process. He was really helpful along with finance consultant in getting me the best rate I can get . More

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Easy and Enjoyable My 17 year old son and I stopped in to see a car we had seen online. Ron was waiting for us, had the keys ready, and walked us right out to the car. I My 17 year old son and I stopped in to see a car we had seen online. Ron was waiting for us, had the keys ready, and walked us right out to the car. I was impressed with the vehicle and with how easy going Ron was, and how comfortable he made us feel. We took a good ride, talked a bit about the car, and then Ron left us alone to figure it out.... the sale was quick, smooth, and easy to do... we were in and out in no time, and had a great time in the process. Ron shook my son’s hand and said “welcome to manhood”.... being a father of boys, Ron knew the value of my son earning and saving his own money. Felt good to have another dad that appreciated my son’s hard work too. I would and will recommend Ron and Conicelli to anyone looking for a car. More

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Rude Customer Service Once Conicelli heard that my father was not leasing another vehicle from their dealership they couldn't have been more RUDE. My mother passed away and Once Conicelli heard that my father was not leasing another vehicle from their dealership they couldn't have been more RUDE. My mother passed away and my dad was returning her car-WAY UNDER MILES and in perfect condition. They told him they needed her signature...really?!?! They told him in order to turn it in the need all of this legal paperwork. They made him spend the day jumping through hoops all to find out the day he did turned it in that none of that extra work was necessary. He lost his wife of 45+ years and was asked to prove it to them. Never will I ever recommend this dealership to anyone and never will I ever use them again myself. Please take the extra time to research another dealership in the area who will treat you better than them! More

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Didn't need a cot. I have had 6 cars, this purchase makes 7. My husband and I would hold off until the last possible moment to buy because the whole dealership experienc I have had 6 cars, this purchase makes 7. My husband and I would hold off until the last possible moment to buy because the whole dealership experience is so daunting. Well, this was not. My husband scheduled an appointment online. Tone, our salesman, was accommodating, pleasant, & funny. He even does voices. The test drive was great, & then it was time for the money part. While things did not go exactly how we'd planned (our fault, we went over our budget), it was still a great experience & we were not there ALL DAY. Andrew was very nice, and Juan, the finance manager, did a great job explaining everything with no pressure. Even though he's a Patriots fan, he is A-OK in my book!!! Definitely visit Conicelli for a Honda, or any vehicle they offer. We bought the 2014 CR-V and we love it, but the experience buying it was top notch!!! Thanks, Conicelli!!! They are true to their motto, "A Nice Place to Do Business" More

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I was searching the market for a new car and after researching several makes and models I finally decided on a 2013 Honda Civic Ex. I e-mailed several dealers in the Philadelphia Metro area for an out researching several makes and models I finally decided on a 2013 Honda Civic Ex. I e-mailed several dealers in the Philadelphia Metro area for an out-the-door price. Although I received several e-mail quotes, I found Conicelli’s to be most competitive and comprehensive. Thus I made an apt. for a Tuesday evening where I met with Jackson Castor my sales consultant. Jackson showed me the car, took me for a test drive and answered all of my questions. There was absolutely no pressure at all and the entire sales experience was painless. Jackson was honest, upfront and very knowledgeable, which I truly appreciated. I ended up purchased the car that evening. The entire process took only a few hours. However, the next day I noticed a scuff on the bumper which I was unable to see the previous evening. I e-mailed Jackson who told me to bring the car back to the dealership. I met with Jackson and Andrew Venezia, his sales mgr. who looked at the car and ensured me that they would take care of the issue. I dropped-off the car off and received a no-cost rental. The bumper was fixed that same-day and looks perfect. My entire experience at Concielli was absolutely great! Conicelli will be my first stop for all future car purchases. I wholly recommend them to everyone as they are truly “a great place to do business.” More

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Arlene and Andrew took the time to answer my questions and concerns, unlike some other dealers where is seems you're a bother unless you're looking at a high end car, these folks are pleased to help. They and concerns, unlike some other dealers where is seems you're a bother unless you're looking at a high end car, these folks are pleased to help. They are friendly and take the time after the deal is made to go over the finer points of the car and explain functions in detail. This dealer my no means is the closest but as far as I'm concerned one of the best in the area. This is my second purchase at this dealership and it won't be my last. Thanks Arlene and Andrew for a pleasant experience. More

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