Bought a 2022 Chrysler voyager with 45,000 miles on it on
October 14, 24 from Andrew . As soon as I drove it off the lot the ac stopped working. Then on December 23 the vehicle lost power engine light came o
October 14, 24 from Andrew . As soon as I drove it off the lot the ac stopped working. Then on December 23 the vehicle lost power engine light came on, It barely made it home. I called Andrew the next day and got the runaround, after 3 days of excuses he said the vehicle was not covered by their 3 month xx warranty. The problem ended up being the valve body in the transmission. If you buy from these guys don’t depend on them to stand behind there vehicle!
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by Saul
Jan 21, 2025 -
Bill Luke Marana responded
Hello Saul, we value your feedback and would have loved for your experience to be entirely positive. Unfortunately, there are circumstances of which a vehicle, new or pre-owned, may have an issue after delivery. The a/c issue was immediately addressed and repaired. The valve body in the transmission, should have been addressed by the manufacturer, as they are obligated to stand by their transferable warranty. In the future, if you would like us to help coordinate an issue that is questionable on whether it is covered from the manufacturer or not, please reach out to us, and we will be more than happy to assist you, thanks!
Jan 22, 2025 -
Bill Luke Marana responded
We're happy that the vehicle manufacturer's warranty covered your repairs. In the event the manufacturer's warranty did not cover a vehicle concern, the Bill Luke Marana warranty may have provided coverage. Thank you for your business, and we're sorry you had vehicle trouble.
Jan 22, 2025 -
Saul responded
I’m stating the facts, why offer a warranty on the power train? Is that because you know the manufacture warranty is going to cover it instead of the responsibility being on you? Like I said, I had the vehicle for two months barely. That was the second problem, on top of that once the vehicle was inspected by Chrysler. Both motor mounts had to be replaced. Seems like a scam to me!
Jan 22, 2025 -
Saul responded
In the event that the manufacturer didn’t cover the trans, I would have had to pay out of pocket! I contacted your salesman that sold me the vehicle. I got the runaround for 3 day before you guys said there was nothing you could do. After only have the vehicle for only 2 months. You need to take your xx warranty off your website, cause you don’t stand behind it. I’m proof, it’s a false warranty!
Andrew Trizuto , was a great salesman , he was very
proficient and knowledgeable.
I would recommend him to my friends
Very outgoing and nice.
Thank you , Mae. Moore
proficient and knowledgeable.
I would recommend him to my friends
Very outgoing and nice.
Thank you , Mae. Moore
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by meaton3
Apr 10, 2024 -
Bill Luke Marana responded
Thank you for your 5-star review! Andrew will be so thrilled to hear about your feedback!! Thank you for choosing Bill Luke Marana.
Andrew T was very professional and very helpful, good to
having him in your team
having him in your team
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by Oscar F Hernandez
Mar 22, 2024 -
Bill Luke Marana responded
Thank you so much for your 5-star review!! Andrew will be so happy to hear about your feedback!!
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