Andrew Saenz

I just leased a 2024 Honda prologue and it’s electric. I’ve never owned or lease an electric vehicle before in my life and I’m almost 50. I’m a nurse and I work many hours. I had not had a chance to get a I’ve never owned or lease an electric vehicle before in my life and I’m almost 50. I’m a nurse and I work many hours. I had not had a chance to get acclimated to my new car.. I ended up stranded essentially at BMW in Diberville, Mississippi. Meanwhile, My Son was waiting for me and Slidell Louisiana so I could take him to court a very important court date and he has many issues. He struggles with like PTSD and anxiety.. Needless to say, I was very stressed at the situation of running out of electricity for my vehicle. Katie generously came to my rescue and allowed me to use BMWs electricity to charge my vehicle even though it was slow. I was so grateful and relieved. She allowed me to do this for many hours so that I could have enough power to get to Electrify America in Gulfport.. I can’t thank her enough she’s an angel and she’s in great enormous asset to your company. My next vehicle will be a BMW and I’m buying from her. I’ve already made up my mind and no one can change it. That’s the how much of an impact she made on me. She has called me and texted me many times to check on me and make sure I’m doing OK and I’m all right I just can’t thank her enough. I also want to say that everyone at BMW was very kind and helpful to me while I was waiting on my car to charge. The receptionist was very kind giving me a water when I was very thirsty. Katie showed me the Starbucks coffee and I enjoyed that and needed it. My experience at BMW was wonderful despite the stressful issue I was dealing with that day. I am telling everyone I know about this and I adore Katie. She is kind respectful and highly professional. Keep her forever. Sincerely, , Rebekah Guy More

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Great service and service manager (Billy) is the best and very knowledgeable about the cars very knowledgeable about the cars More

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Shane was wonderful as always, very calm and lets you make your own decision I really enjoy dealing with him and he will be the last salesman I ever deal with hopefully! As for Galleria it is amazing and make your own decision I really enjoy dealing with him and he will be the last salesman I ever deal with hopefully! As for Galleria it is amazing and one of the nicest and most up to date dealerships I have ever seen, very comfortable feeling once you walk in the door! This place is by far my favorite dealership to visit weather it’s to buy a new vehicle or get one serviced, I have stopped by several times just to look around. Never met a single person who wasn’t hospitable and very kind. I don’t know how it got this way but I sure hope it stays this way. I have had horrible experiences with other BMW dealerships but never here it is the best! Thanks everyone for another wonderful experience in purchasing a new BMW More

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I am impressed with the professionalism and quality of service provided during my appointment yesterday. ANDREW SAENZ advised me during my appointment and was professional, friendly and attentive, and t service provided during my appointment yesterday. ANDREW SAENZ advised me during my appointment and was professional, friendly and attentive, and the service staff video explained the required repairs and maintenance clearly, which made me feel confident in the work being done. I also appreciated the timely completion of the service, as I did not have to stay long. Overall, I am satisfied with the service and will definitely consider returning for future maintenance needs and working with Andrew again. Thank you for your attention to detail and for providing a positive experience. More

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It’s always a pleasure to visit Galleria BMW. The professionalism and attention to detail is top class. Andrew went out of his way to make sure everything was taken care of. The service here matc The professionalism and attention to detail is top class. Andrew went out of his way to make sure everything was taken care of. The service here matches the experience of driving a BMW. More

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Love this service dept. They are all about customer service. They take care of everything your car needs including cleaning your car. Highly recommend! They are all about customer service. They take care of everything your car needs including cleaning your car. Highly recommend! More

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Great dealership! 2nd vehicle purchased from here and sales and service departments are excellent. Would highly recommend 2nd vehicle purchased from here and sales and service departments are excellent. Would highly recommend More

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Galleria BMW was attended to our needs and repaired the problem that we had with our car in a timely fashion. Very professional And attentive. Thank you. problem that we had with our car in a timely fashion. Very professional And attentive. Thank you. More

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The service department is friendly, professional, and completed the service to my car in a timely manner. completed the service to my car in a timely manner. More

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friendly knowledgeable trustworthy reliable and it helps knowing people that work in service will always be there for you knowing people that work in service will always be there for you More

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