Andrew Oyervides

Took my vehicle in and I had one issue that is interconnected to multiple issues and they want to charge me a $250 diagnostic fee PER ISSUE THEY WRITE DOWN. on top of that when I bought my truck interconnected to multiple issues and they want to charge me a $250 diagnostic fee PER ISSUE THEY WRITE DOWN. on top of that when I bought my truck I purchased the extended warranty. Well the sneaky finance manager sold me a “third party extended warranty” and not one with Dodge so my vehicle with only 32k miles may or may not be covered by warranty because they get a vote. BE CAREFUL, and use a small business because these guys just want to scam you for money, they 100% do not care about you the ! More

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I do believe the dealership and the salesman do go out of the their way to make sure the customers are satisfied and happy. the their way to make sure the customers are satisfied and happy. More

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These individuals made our buying experience simple and easy. They went above and beyond to make our trade easy and get top dollar for it. easy. They went above and beyond to make our trade easy and get top dollar for it. More

by erogerzi Verified Customer Verified Customer

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The sales and service were excellent. I had a appointment at 10 am and was home in my new truck by 3 pm. I had a appointment at 10 am and was home in my new truck by 3 pm. More

by JCUSANO Verified Customer Verified Customer

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My visit at San Antonio Dodge dealership was extremely awesome due to sales specialist Randle Harrelson ‘s steadfast assistance in helping me get the retirement dream charger I always wanted. awesome due to sales specialist Randle Harrelson ‘s steadfast assistance in helping me get the retirement dream charger I always wanted. More

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Scott went above and beyond in helping us with a vehicle he made sure we were satisfied even after the sale he assisted us with an issue with the vehicle thank you for all your help. he made sure we were satisfied even after the sale he assisted us with an issue with the vehicle thank you for all your help. More

by Katherinemojica32 Verified Customer Verified Customer

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The people were willing to work with you in order to getting the car you want. I would recommend them and to Randel. He was an awesome dude with stories that you would shock you getting the car you want. I would recommend them and to Randel. He was an awesome dude with stories that you would shock you More

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Randal gave me the best experience I’ve ever had in buying a truck, simply the best buying a truck, simply the best More

by jeffstennis Verified Customer Verified Customer

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Had a recall on my vehicle June 2023. I took it in for standard Maintenace and asked if they could fix the recall issue. They did not have the parts on hand and said they would call when I took it in for standard Maintenace and asked if they could fix the recall issue. They did not have the parts on hand and said they would call when available. Fast forward to Apr 2024, still no call. I took my truck in on Monday about 345pm to make sure the software was up to date. Turns out it was not, another recall for software update needed to be done. I asked if the part for the previous recall was available, and low and behold they had the part on hand. I asked how long it would take to complete the repairs for the recalls. The answer, two to three days. Ok so if it takes that long, do i get a loaner or rental vehicle? They said they would cover the cost and could organize a rental from Enterprise and have it ready the next morning. The only cavate was it need to be a dodge, jeep or Chrysler vehicle. The next morning, I arrived at 0730 to drop off my truck. Chris the service advisor did not organize the rental. So now they are struggling to get me a rental. Which of course Enterprise had no dodge jeep Chrysler products on hand. So now I have to rent a car out of pocket last minute so i can get to work. My impression of the service department is they are disorganized, lazy and lack leadership. The customer is not the top priority. All though the service department manager made a late effort to correct the issues it was still not resolved. They had an oh well attitude. I will not be returning to this dealership for service. I just hope they don't screw up the recall repairs. More

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My experience was quick and amazing ! The customer service is awesome they make great things happen! The customer service is awesome they make great things happen! More

by jacquelinelarricq Verified Customer Verified Customer

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