Andrew Neumeyer | Page 2

They were very helpful in helping me find the perfect fit for me and in putting me in that vehicle quickly for me and in putting me in that vehicle quickly More

by mslilly862 Verified Customer Verified Customer

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My fiancé dropped of our/my vehicle off on March 21st with the understanding that repairs would be completed during my children’s spring break. Unfortunately, what should have been a straightforward repa with the understanding that repairs would be completed during my children’s spring break. Unfortunately, what should have been a straightforward repair turned into nearly a month-long process filled with delays, miscommunication, and poor planning. After the vehicle was initially inspected, I was informed the bumper needed replaced due to a crack and that the part had to be ordered. Once the bumper arrived, additional delays occurred because it needed painted and dried. Throughout this process, I received very little proactive communication regarding status updates or realistic completion estimates, forcing me to continuously extend my rental out of pocket while waiting for updates. Most frustratingly, after being told on April 14th that the vehicle was going to be ready and that bumper had been painted/dried, we were informed at the last minute that the bumper ordered was actually the wrong part—after nearly a month of waiting. At that point, I was told a loaner vehicle would be provided. We sent over all requested documentation in advance so pickup would be quick and easy. However, when my fiancé drove 45 minutes to pick it up, he was told I personally had to be present to sign despite no one mentioning that requirement beforehand. This caused my son to miss his baseball game because we both then had to return to the dealership together. When we finally arrived, the only loaner available was a large Chevy Silverado truck, despite my personal vehicle being a smaller SUV. While I appreciate being provided a loaner after paying for a rental for nearly a month, placing someone into a vehicle drastically larger than what they are accustomed to driving—especially after explaining concerns about comfort and anxiety driving larger vehicles—felt inconsiderate and dismissive. At this point, the lack of communication, repeated delays, incorrect parts ordering, and disregard for customer convenience have made this an extremely disappointing experience. While I understand delays can happen, the level of disorganization and poor communication throughout this process was unacceptable. I expect much better from a dealership service department, especially for a repair process that extended nearly a month, and currently still ongoing. More

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I was very pleased with the sales team of the new dealership and the used dealership. I have not experienced the service area yet yet but so far far everything has been great. dealership and the used dealership. I have not experienced the service area yet yet but so far far everything has been great. More

by arenee3675 Verified Customer Verified Customer

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I recently purchased a new car with the help of Andrew, and the experience was fantastic from start to finish. He was incredibly professional, easy to work with, and made what can often be a stressful proc and the experience was fantastic from start to finish. He was incredibly professional, easy to work with, and made what can often be a stressful process feel smooth and straightforward. I truly appreciated his patience, knowledge, and ability to keep everything on track. Highly recommend working with Andrew if you’re looking for a great car buying experience! More

by morgan.burton1290 Verified Customer Verified Customer

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Very happy with our new vehicle. Andrew did an outstanding job, from start to finish. When we picked the car up he went over everything with my wife, Andrew did an outstanding job, from start to finish. When we picked the car up he went over everything with my wife, More

by mmobleychp Verified Customer Verified Customer

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Had a great experience with Andrew Neumeyer. I was impressed by him when a friend I was with weeks earlier bought a car through Mr. Neumeyer. He was friendly and knowledgeable and seemed very I was impressed by him when a friend I was with weeks earlier bought a car through Mr. Neumeyer. He was friendly and knowledgeable and seemed very genuine. More

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Our sales person Marc was very courteous and helpful ! We had a great experience with everything We had a great experience with everything More

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it was amazing as always. everyone in the dealership was friendly and helpful to make my purchase easy. everyone in the dealership was friendly and helpful to make my purchase easy. More

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Excellent customer service. Friendly, professional and exceeded my expectations. I felt like they really took care of me. Friendly, professional and exceeded my expectations. I felt like they really took care of me. More

by greenwood1954 Verified Customer Verified Customer

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I bought a new Colorado from Andrew in 2022. He treated me very well so I also bought my Silverado from him. He treated me very well so I also bought my Silverado from him. More

by cdr1968 Verified Customer Verified Customer

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