Andrew Neufeld

Terrible service. Long wait and too many bad excuses for poor service. Seems to be an ongoing problem with Garcia Honda. Management unavailable to hear complaints and Long wait and too many bad excuses for poor service. Seems to be an ongoing problem with Garcia Honda. Management unavailable to hear complaints and not available to return phone calls. More

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I will never use Garcia Honda for Service on my 2021 Ridgeline. If I could I would rate them Negative 10000000!. Worst service I have ever had. Left several messages for Andrew Neufeld regarding the Ridgeline. If I could I would rate them Negative 10000000!. Worst service I have ever had. Left several messages for Andrew Neufeld regarding the issue and NEVER got a call back. We left messages for the Sales Manager - Michael McKinnon and he NEVER called us back. Here is my story: We bought a 2021 black edition Ridgeline from a dealer in Frisco Texas on March 20, 2021. The truck came with two items we requested(running boards, and all weather matts. The Truck also came with a Tonneau cover. The Tonneau cover was not in any documentation and was not charged for in the deal. We assumed they got the truck transferred from another dealer as it only had 20 miles on the odometer when we took delivery. We moved to Edgewood, NM on Feb 26, 2022. I have taken my truck to Garcia a few weeks ago for an oil change. All was well with their service for that instance. Last week my Tonneau cover would not open properly. I took it to Garcia on Tuesdayn May 31st. My service adviser Tristan was very helpful. He stated Garcia Honda would replace the Tonneau cover at no cost. Just as they pulled my truck away to get the replacement Tonneau cover installed Tristan came to me and said they would need proof that we paid for the Tonneau cover with David McDavid in Frisco, TX. Again, The cover was already on the truck when we took delivery. There was no documentation on it being installed. WE contacted the dealer in Frisco and spoke to the General Manager - Sonia Heredia and she was very empathetic to our issue. She contacted the Garcia service department (Ryan). She told us that she explained to Ryan that the Tonneau cover should be covered under warranty. From what we are being told Andrew Neufeld is the reason it is not being replaced by Garcia Honda. Today we took our truck to another Honda dealer in the area and they have ordered the replacement cover at NO CHARGE!!!! with no problem at all. Again. Poor service from the service mangers at Garcia Honda, and VERY VERY poor service from ALL sales and General Managers at Garcia Honda... Not even the courtesy of a return phone call. I would rather drive an extra 30 minutes to go to another Honda Dealer, and I will from now on. I realize all Honda dealers are privately owned and operated. It really shows with Garcia Honda and their entire sales and service department. ZERO ZERO ZERO STARS!!!!!!!!! More

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On 4-23-22, I dropped off my Honda Civic at 9 am at Garcia Honda in Albuquerque for the 100k mile service. It took them 7 hours to call me back. Shortly after leaving Garcia Honda, my vehicle dashbo Garcia Honda in Albuquerque for the 100k mile service. It took them 7 hours to call me back. Shortly after leaving Garcia Honda, my vehicle dashboard started showing every possible warning message. See pictures attached, along with the service report. Over 6 years, I have regularly maintained my Honda there as I strive to keep the car for many years to come. I do not understand why a pristine vehicle can be left in the hands of individuals like Christian Coriz, according to the multipoint inspection report, the technician assigned to the 100k mile service. No quality control, no workmanship, no pride. When I returned to the dealership, it was closing, and despite the hours posted on the web, there was nothing that could be done until Monday. This is completely unacceptable & infuriating. I depend on my vehicle for daily work. I dropped off a pristinely maintained car & it was returned in shambles. The engine makes a strange noise and the car has lost power; possible turbo disconnection. I don't really know and I am not supposed to. What I know is that I want my vehicle in perfect order ASAP More

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Avoid this dealership for any service needs on your vehicle. Your best bet would be to find a good mechanic elsewhere, to avoid being ripped off. If I could have rated this negative stars, I would have vehicle. Your best bet would be to find a good mechanic elsewhere, to avoid being ripped off. If I could have rated this negative stars, I would have. I paid over $1,000 for an a/c compressor at this location in 2019. This was their recommendation to resolve my a/c issue. Less than 2 years later (I did not use my car for one of those years due to working from home during the pandemic), my a/c stopped working. I took my car back to the service department and it took them 2 days to diagnose the problem. They said I needed a new a/c for over $2,000, along with another $2,000 for servicing other things I was not having any issues with, nor did I ask them to look at! I refused the work and was charged $472. My husband then took my car to another mechanic, who diagnosed the problem in just over an hour (replaced the a/c relay and 2 schrader valves) for a total price of $282.68 and the a/c is running perfectly. When I sent an email voicing my concerns and requesting a refund to Andrew Neufeld, Service Department, I received no response after a week. So I forwarded my email to the Manager Michael McKinnon and received a quick response, with total lack of customer service skills, "We diagnosed vehicle the way Honda would recommend to remedy the problem. We cannot offer a refund as we have followed Honda for the failure. As going to a third party shop we don’t know if they have just completed a temporary fix." That was it, his whole response. Do yourself a favor and avoid this place, save yourself the frustration and a lot of cash. More

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I’m beyond disappointed with the service I have received from the Honda service center at Garcia Honda. I’ve been more than patient understanding and civilized about the incompetence of the service provide from the Honda service center at Garcia Honda. I’ve been more than patient understanding and civilized about the incompetence of the service provided by what I thought was a highly reputable dealership. After making an appointment for a airbag recall. I thought I would also have the AC diagnosed since my wife has had trouble with it for some time. The experience goes south from here. I’d rather have a root canal everyday for a month straight than to ever have to relive this experience another day. However at the end of the day I would have to accept some responsibility for not running instead of walking to the nearest exit. This dealerships service center should be shut down and prohibited from working on any vehicle period. The amount I was charged for shabby AC repair is embarrassing close to $2,000. 1st 2nd and now 3rd time I have returned vehicle in less than two weeks and it’s a different story each time and still have NOT fixed the problem. I’m outraged to say the least. After seeking legal assistance in dealing with this problem it had been suggested that I allow them the chance to properly repair and write the wrong and actually fix the car. POTENTIAL FUTURE CUSTOMERS YOU HAVE BEEN WORNED. If I preformed and did my job in this manner, I am certain I wouldn’t have a job. Out Right shameful..... More

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My experience here started off decent. I had scheduled servicing for my AC to be diagnosed. The front was blowing warm and the back unit was blowing hot. Prior to arriving, I had been promised a rental be servicing for my AC to be diagnosed. The front was blowing warm and the back unit was blowing hot. Prior to arriving, I had been promised a rental because I had errands to run. When I got there, they told me I couldn't have a rental because I would be going out of the mile range. However the technician was nice enough to schedule me in later that day. So I went back around 1pm, and was given a loaner because they were backed up. Closing time was 6pm and it had reached 5pm and I still had not recieved a call from them so I called and they said it was ready. They had found that my refrigerant was low and that I needed an evac and recharge and an cabin air filter change but that it would cost me a total of $410! Naturally, I declined because that sounded incredibly inflated. I went to pick up my vehicle and now the front AC was blowing hot. Something seemed off. A few days later, I called back and didn't mention that I had already been there and spoke to someone in the service department. I asked what their normal process for an AC diagnostic was, I was told that the tech does an automatic evac and recharge and if that fixes the problem, that it but if that doesn't work and further diagnostic work is needed then I get charged more. That was not how my AC diagnostic work went. I spoke with the technician who supposedly did the work on my vehicle and he admitted he had done the wrong thing and was very apologetic. I asked to speak with the service manager, Andrew. I called for a week and left voice messages and never got a call from him, it wasn't until after a week the assistant service manager returned my call and offered to have me pay extra for the evac and recharge but I said I didn't feel comfortable going back as I didn't feel confident in the work previously provided and that I wanted a refund so I can take my service elsewhere. In the meantime I had gotten a second opinion and within 45min they found that there was a motor in the back that was broken. It was going to be $650 to fix it. I informed the assistant manager of this and that had they properly diagnosed my vehicle they would have found that. She argued with me that she wouldn't not refund me because they had looked at my vehicle even though they didn't do what I went there for. Nothing was resolved. I will not be going back there. More

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Wonderful car buying experience! We went to test drive a Honda CRV and then buy from Costco and have it delivered, as we had such a horrible experience trying to buy at another dealer We went to test drive a Honda CRV and then buy from Costco and have it delivered, as we had such a horrible experience trying to buy at another dealership last week. The salesperson Aaron, the manager Mike, and the finance guys Mike were all so kind, helpful, not pushy that we ended up purchasing a new car today. They made us an offer we couldn’t refuse. Our experience buying cars has always been literally traumatic, but this was wonderful. Loved the dealership and the people we dealt with. Would go back and would highly recommend this dealership! We had questions about the engine and the head mechanic explained everything really well. More

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Great customer service Carry and Andrew from sale were amazing. They made the process simple and pleasant. Carry do care very well about teaching his customers on how to us Carry and Andrew from sale were amazing. They made the process simple and pleasant. Carry do care very well about teaching his customers on how to use the features on cars and how to set them up. I am very impressed by both Andrew and carry‘S customer service skill. They kept checking on me throughout the week via calls and texts to see how is the car treating us and if we needed anything. I will definitely stop by every time i have question for those two. However, i really hope that the other sales reps should be more pleasant. I noticed the white big female rep was rude with us since we werent her customer even though she knew we are actual buying a car. the manger is good to deal with too. I will recommend this store for my solidiers and civilians. More

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