Andrew Mackey | Page 26

Nimnicht Chevrolet responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that our team was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

Thank you for your kind words and congratulations on your new car! We are very happy to hear that it was a smooth process for you, as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

We are sorry about the confusion and misunderstanding on the numbers. Unfortunately their was nothing shady in the negotiations of the online sales price. The $6,000 down payment that you were putting down does not come off the sales price. The sales price plus your taxes, tag, fees which comes to be your total out the door price. The down payment you desire to put down is after that total, which in this case was $6,000. which reduces the total amount to finance. Unfortunately the way it was understood to us you were asking for another $6,000 off the already online blowout price on the Cadillac XTS. That would never be possible ma'am as used cars would never be priced $6,000 in profit because we would never sell it based on market pricing. Again sorry about the misunderstanding on the numbers but I know they can be complicated since it something you don't deal with everyday. The position on you calling our business establishment shady which has been around since 1941 in this community because of the misunderstanding of numbers is not the intention which me perpetrate. We have 3,877 reviews on DealerRater with a 4.9 Stars in Customer Satisfaction, this level of achievement would be possible if we ran a "shady and bad business". Sorry to be so blunt but calling a business shady on a misunderstanding of numbers is pretty hurtful as we are genuine people that wake up and come to work and serve customers all day long and maintain a high level of integrity and professionalism. Karen is a retired police officer and Brendan just got out of the military, which is in our guidelines of having almost the perfect hires. I would not believe these 2 professionals who have served us publicly would tarnish their reputation over one used car deal, again it is definitely a misunderstanding of numbers on your deal and we apologize. Thanks for the opportunity.

Nimnicht Chevrolet responded

John, we are truly grateful for this awesome review! We are thrilled that Nick, Travis, Karena and team were able to take excellent care of you. Thank you and we look forward to the opportunity to work with you again in the future. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

We loved reading this review! Happy customers are our aim, and it appears Jose really hit the bullseye. We’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

We're pleased to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Sincerely, Brent Cox 904-425-6340

Nimnicht Chevrolet responded

Thank you for leaving us this review, Marquita. We are very happy to hear that we could help get you set up with the perfect new car. If there is anything more we can do for you, please feel free to come back and see us anytime! Take care. Diana Ljajcevic, BDC Manager - dljajcevic1@gmail.com

Nimnicht Chevrolet responded

Thank you for taking the time to write us a great review! I am thrilled to hear that you had such a great experience with us. Please let us know if we can help you with anything else. Sincerely, Brent Cox 904-859-3501

Nimnicht Chevrolet responded

Thank you for leaving us this great review. We are very happy to hear that we could provide you with a second car buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Brent Cox 904-426-6340