Andrew "JB" Brown

Dealership site is convenient and clean. Shuttle service is a plus. My service advisor, JB, extremely helpful. Shuttle service is a plus. My service advisor, JB, extremely helpful. More

by shirleyarmeysees Verified Customer Verified Customer

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Service is great. Quick knowledgeable people. No pushy salesman. Would highly recommend it to anyone. Quick knowledgeable people. No pushy salesman. Would highly recommend it to anyone. More

by raymilamjr31 Verified Customer Verified Customer

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Really poor quality work. They left me a new truck full of oil on the hood, scratched it, and your manager said there was nothing he could do. I've been using this dealer for They left me a new truck full of oil on the hood, scratched it, and your manager said there was nothing he could do. I've been using this dealer for a while. Last time, they scratched my new tires. They're incompetent, from your manager to your mechanics. More

by Gabrielmontero315 Verified Customer Verified Customer

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JJ is the only rep that seems to be considerate and stays in contact with customers. This recent issue/visit was with JB. He, nor any other reps, have not returned calls or texts since I picked up my vehicle in contact with customers. This recent issue/visit was with JB. He, nor any other reps, have not returned calls or texts since I picked up my vehicle and the issue remains unresolved. This experience has been dissatisfying unlike the last visit and unfortunately, we have decided to not return to this location in the future, unless for a product that is still under warranty, and have sought out another professional to assist us. More

by mvida87 Verified Customer Verified Customer

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They got my car in quick and fixed it right away however someone left greasy hand and foot prints on my interior someone left greasy hand and foot prints on my interior More

by INDIANKAT1967 Verified Customer Verified Customer

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As always the service department does a great job. Thank you for the dependable service Thank you for the dependable service More

by RWANBAUGH Verified Customer Verified Customer

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Accessed the issue and made sure the problem was fixed. I can rely on the service department to do the job right and fast . I can rely on the service department to do the job right and fast . More

by Andre.baldwin75 Verified Customer Verified Customer

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Great prompt service getting a battery replacement. Thank you Chris and JB at Gates Chevy World Mishawaka! Thank you Chris and JB at Gates Chevy World Mishawaka! More

by DK Verified Customer Verified Customer

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I would never go to any other dealership, EVERYONE there knows their job and are efficient. I love going in there they know you personally and that means alot to a customer. knows their job and are efficient. I love going in there they know you personally and that means alot to a customer. More

by williamseileen210 Verified Customer Verified Customer

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Replaced the brakes in my truck, noticed that they were squeaking right afterwards. When I went in for my next oil change, I asked if they could check them out. The service tech for oil changes told me tha squeaking right afterwards. When I went in for my next oil change, I asked if they could check them out. The service tech for oil changes told me that it is an issue and I would need to schedule a separate service appointment to have them inspected. So I do, after Gates having my truck all morning, was told by (J.J.) it’s an ongoing issue and just to deal with it. He was more interested in having lunch than taking care of a customer (still have the text). Talked with Jason the service manager about my experience, he reluctantly agreed to replace the pads with NAPA brake pads and also acknowledged the issue. Brought my truck in today to have them installed and was given the cold shoulder by JB. Never said a word other than to answer my question about how long it would take to replace the pads. He told me 2 hours, which is more than ample time. I reached out after 4 hours and no response. It’s been 5 hours and still nothing. Complete lack of communication and professionalism. Needless to say, I will be avoiding this service department in the future. What’s even more disturbing, 4 separate people acknowledged that there’s an issue with the AC Delco brake pads and they continue to sell and install them with the mentality of telling the customer to just deal with it and accept the problem. More

by TA Verified Customer Verified Customer

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