Andrew Horne
Andrew Horne at Mercedes-Benz of Princeton
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Andrew Horne

Service Advisor

Mercedes-Benz of Princeton

2910 U.S. 1
Lawrence, NJ 08648

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4.9
132 Reviews

Dealership Experience

19 yrs, 11 mos

Industry Experience

29 yrs, 11 mos

Languages Spoken

English English

4.9

132 Reviews

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132 Reviews of Andrew Horne

November 11, 2024

Dealership Rating
Employee Rating

The Mercedes-Benz dealer on Route 1 North near Princeton is easy to work with, and offers good quality service. Their staff are knowledgeable and take the time to keep me informed. More

by PJclient
Service Price Transparency
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Recommend Dealer
Yes
Nov 16, 2024

Mercedes-Benz of Princeton responded

Thank you so much for your incredible service review! We are so happy and pleased that you love your Mercedes-Benz of Princeton Experience! Happy Motoring!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

October 15, 2024

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I recently took my car for a service. Andy was incredibly knowledgeable and friendly, Very satisfied with all the services. Highly recommend 🚗👍 More

by aye772277
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Brian McCoy

Oct 19, 2024

Mercedes-Benz of Princeton responded

We appreciate, and are grateful for your continued loyalty!!~ Thank you so much for sharing your review for Brian, Andy, and our Service Team! We look forward to assisting you next time at Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

October 13, 2024

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Excellent service. Friendly and well informed staff. Defiantly will be sure to recommend to friends and family More

by KP
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Recommend Dealer
Yes
Oct 19, 2024

Mercedes-Benz of Princeton responded

Happy customers make us happy! Thank you so much for sharing this wonderful feedback about our team. We look forward to assisting you next time at Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

October 13, 2024

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Very good customer service. Andrew Horne is very nice to work with. Probably going to bye another sprinter in the future More

by Sqchevy55
Service Price Transparency
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Recommend Dealer
Yes
Oct 19, 2024

Mercedes-Benz of Princeton responded

Thank you for your stellar service review for Andy! Thank you for choosing Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

September 26, 2024

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They help me with what I need and there was very nice and polite very much More

by Ora shamam
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Recommend Dealer
Yes
Sep 28, 2024

Mercedes-Benz of Princeton responded

Thank you for the lovely review! We are thrilled to hear that you had a successful service experience working with the Mercedes-Benz of Princeton team. Drive safely, and we hope to see you back soon!~ Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

August 06, 2024

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Thank you for the service. Thank you for the kindness. The way represents themselves. They one at the way they're gonna receive the customer and in the way you talk to the cust More

by starmand86
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Recommend Dealer
Yes
Aug 07, 2024

Mercedes-Benz of Princeton responded

Providing outstanding customer care with a smile is always a top priority!~ Thank you for your business and we look forward to seeing you again down the road! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

August 04, 2024

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THEY ARE VERY HONEST WHEN THEY DIAGNOSE THE PROBLEM, THEY CALLED ME AND EXPLAINED EVERYTHING TO ME, I APPROVED AND THEY WERE NOT CHARGED FOR ANYTHING ELSE More

by ROCKOPAULIELLI
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ruben Lebron

Aug 07, 2024

Mercedes-Benz of Princeton responded

Your review for Ruben and Andy means so much to us! We are very pleased that everything went smoothly!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

July 30, 2024

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It was an awesome experience and the service was pretty good and in a timely manner. More

by Sid
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Recommend Dealer
Yes
Aug 03, 2024

Mercedes-Benz of Princeton responded

Thank you for your positive 5 Star review for Andy, and for giving our dealership such a high star rating! Safe travels! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

July 25, 2024

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The service department has always been professional to me . Explained all that is necessary to be repaired- reasons and costs. Andy Horne is the best service representative , always respectful and spends the More

by lilmomatoni
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Workmanship
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Recommend Dealer
Yes
Jul 29, 2024

Mercedes-Benz of Princeton responded

We are very happy that your Mercedes-Benz is back on the road again!! Thank you for your review!!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

June 07, 2024

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Employee Rating

Outstanding customer service and maintenance, as always. Many thanks to Mr. Andy Horne, service advisor. More

by Makooi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maria Agabiti

Jun 11, 2024

Mercedes-Benz of Princeton responded

Thank you for the great review! It is our goal to deliver a straightforward and pressure-free servicing experience, and it is wonderful to hear that this was reflected in your time working with us. We hope to see you back again at Mercedes-Benz of Princeton! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

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