Andrew Cossman
Andrew Cossman at Bob Penkhus Volkswagen

Andrew Cossman | Page 2

Service Advisor

Bob Penkhus Volkswagen

1101 Motor City Dr
Colorado Springs, CO 80905

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43 Reviews
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43 Reviews

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43 Reviews of Andrew Cossman

February 18, 2023

Dealership Rating
Employee Rating

Great dealership, my only source of cars since 1981! Christopher Story, however, a service writer, Has to go. More

by ASOIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marc Strasner, Danielle Brown , Chris Study

Feb 20, 2023

Bob Penkhus Volkswagen responded

As our valued customer, we truly appreciate your feedback. Our team of Master Elite technicians is built on a foundation of transparency and integrity, and we never want our customers to question that. I would welcome the opportunity to speak with you in more detail about your visit. Please feel free to contact me at 719-785-9615 if you would like to discuss this matter further and so that I can help make things right. Again, we are sorry for your less-than-excellent service experience. Thank you for being a Bob Penkhus customer and for taking the time to reach out. I sincerely hope to hear from you soon. Respectfully, Bud Hall Service Manager 719-785-9615

February 03, 2023

Dealership Rating
Employee Rating

The Team at Bob Penkhus Volvo goes the extra mile to ensure great experience expectations are achieved. More

by CJ_SLOAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marvin Banks, Danielle Brown , Hugh Yousif

Feb 03, 2023

Bob Penkhus Volkswagen responded

CJ, thank you for the 5-star review! We're so happy to hear you've had great experiences with us!

February 02, 2023

Dealership Rating
Employee Rating

I had been having issues with my catalytic converter. I got an email from Bob Penkus informing me of a recall to my catalytic converter. They fixed it for free and did an amazing job! I didn't even know More

by Nmonty041
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shay Galvan, Justin Brant, Aaron Evans, Danielle Brown , Seth Confer, Brian Dorcey, Sean Heuertz, Chris Study

Feb 03, 2023

Bob Penkhus Volkswagen responded

Thank you so much for the review! We're so happy to hear that you were satisfied with your visit!

January 20, 2023

Dealership Rating
Employee Rating

Brian has taken amazing care of my vehicles here at Bob Penkhus VW. He has always been professional, courteous, and has great communication on what’s going on with the vehicle, time expectations and pricin More

by BrentH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Dorcey

Jan 25, 2023

Bob Penkhus Volkswagen responded

Brent, thank you for your kind words about Brian! We'll make sure to pass this on to him. We appreciate you taking the time to leave a review!

January 07, 2023

Dealership Rating
Employee Rating

The service was great. It was easy to schedule and they kept me updated through the service. They answered all my questions. More

by GWENDOLYN.RANDERSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shay Galvan, Justin Brant, Aaron Evans, Danielle Brown , Seth Confer, Brian Dorcey, Sean Heuertz, Chris Study

Jan 09, 2023

Bob Penkhus Volkswagen responded

Gwendolyn, we're happy to hear you enjoyed your service experience. Thank you for the review!

January 02, 2023

Dealership Rating
Employee Rating

Everyone was great and helpful! Service was excellent and Chris was great. I knew my volvo was in great hands! More

by VCARUSO11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shay Galvan, Justin Brant, Aaron Evans, Danielle Brown , Seth Confer, Brian Dorcey, Sean Heuertz, Chris Study

Jan 02, 2023

Bob Penkhus Volkswagen responded

Thank you for your review! We're so glad you enjoyed your visit with Chris and the rest of the team!

November 20, 2022

Dealership Rating
Employee Rating

Danielle and Andrew protected my time and took my car to the debt vendor and made sure everything that could be repaired was completed. They got me a loaner and took care of the claim with the warranty co. More

by KITZANNOTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danielle

Nov 21, 2022

Bob Penkhus Volkswagen responded

Thank you for taking the time to leave a review about your recent visit. We're glad you enjoyed your visit with Danielle and Andrew!

November 13, 2022

Dealership Rating
Employee Rating

Great dealership in every aspect, truly exceptional. All (!) My cars came from Bob Penkhus ever since 1981. More

by ASOIFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bud Hall, Chris Sherban, Danielle, service advisor *****

Nov 14, 2022

Bob Penkhus Volkswagen responded

Thank you for being such a loyal customer over all these years! We're honored to serve you!

November 09, 2022

Dealership Rating
Employee Rating

Friendly, convenient, fast, reasonable cost. Gave me a very nice loaner when car wasn’t ready yet. Expert techs with decades of experience. Did the work needed and didn’t try to sell me anything More

by B Lewis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Danielle

Nov 09, 2022

Bob Penkhus Volkswagen responded

Thanks for trusting us with your vehicle service needs! Hope to see you again!

November 02, 2022

Dealership Rating
Employee Rating

They're awesome they're courteous they enjoy what they do I like their service they were prompt considerate and understanding of my problems More

by KENNYANDME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Shay Galvan, Justin Brant , Brian Dorcey, Bud Hall, Sean Heuertz, Amanda Mead, Chris Sherban, Chris Study, Aaron

Nov 04, 2022

Bob Penkhus Volkswagen responded

Thank you so much for the kind words! We're glad you enjoyed your service with us!

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