Andrew Cockrell

Title: UPDATE: GM Posts Publicly, Ignores Family Privately FINAL UPDATE (Monday, June 30th): This dealership’s bad faith is astounding. After the General Manager, Jeff Burgess, personally ackno Privately FINAL UPDATE (Monday, June 30th): This dealership’s bad faith is astounding. After the General Manager, Jeff Burgess, personally acknowledged all my evidence on Friday, his next move was not to call me. Instead, he had his team post generic PR comments on my public reviews, asking me to call "customer service" for a problem he was already handling. When I made one final call to the GM's office this morning, my call was never returned. I have now retained legal counsel. For full public context, here is the complete, factual timeline of their deception and negligence: Mon, June 23: They put my family into a new car with a signed, legal contract. This was a significant decision for us, as I am a handicapped father and my son has autism. Tues, June 24: They admitted the contract was invalid due to their own error in a voicemail I have saved. The quote is: "...the way the residual was set up, it was not approved." Wed, June 25: After I initiated contact via email to get a resolution, they completely ignored my communication and blew past my 5:00 PM deadline. Thurs, June 26: I discovered they had not paid off my trade-in, and my credit was now being damaged. I sent another email with a final 4:00 PM deadline. Again, they ignored all my attempts to communicate and ignored this deadline as well. Fri, June 27: The GM, Jeff Burgess, finally called. He acknowledged he had all my evidence. Instead of working on a solution, his team posted generic comments on my reviews. Mon, June 30: After I called them, the GM's staff promised a return call that never came. CRITICAL UPDATE: I have confirmed with the California DMV that my trade-in vehicle, which the dealership took a week ago, is still legally registered in my name. They are in possession of my property, and I am still legally liable for it. Every single communication after their initial error was initiated by me. Every single one was ignored. This has been a complete breakdown of professional and legal responsibility, and we are now forced to take legal action. #Kia #AllStarKia #usakia #bbb#DMV More

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Best salesman I’ve ever had by far. Made the buying process the most simple and easy process. I will always recommend him to all of my family and friends Made the buying process the most simple and easy process. I will always recommend him to all of my family and friends More

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Deceptive, not trustworthy and not experienced enough to work on the cars and I heavily regret buying a new car from this dealer. They install GPS and immobilizer modules in ALL the cars they sell without t work on the cars and I heavily regret buying a new car from this dealer. They install GPS and immobilizer modules in ALL the cars they sell without telling you or disclosing it on the sales paperwork. Yes, this includes cars fully bought in cash. They have the ability at any time to immobilize or track your vehicle even years later. The worst part is that they splice the 3rd party tracker and immobilizer module harness into the car's main harness so good luck getting Kia to warranty anything electrical after they find that. Also, try telling the service department that the dealer installed it. Good luck because AllStar Kia San Bernardino will give you zero paperwork or disclosure about it and won't claim responsibility for the damage it caused to a 2023 brand new vehicle back in May 2023 (Which is NOT NEW). The salesman who sold me the car and service department has lied straight to my face multiple times when I ask if they installed it and they won't provide any documentation about the part or how to disable or remove it. If you remove it, it bricks your car and like mine will end up in a service department unable to start and you'll be busy fighting between the service and corporate because the dealer in San Bernardino will void your factory warranty without telling you or asking your consent to install this device. For your own sanity, just go to another dealer that doesn't pull stuff like this and give your business to someone trustworthy like Kia of Carson who is so kindly trying to mediate this and help me through this. AllStar Kia San Bernardino who has completely abandoned me as a customer after buying a new car outright left me struggling and without a reason to ever give them business again. Yes, the GM is also impossible to get ahold of and doesn't have any intention of helping a customer who just spent 50k. I am more than happy to provide screenshots of the lies and pictures from AllStar Kia San Bernardino to anyone. I will also provide Kia of Caron's repair orders showing the damage done by AllStar Kia San Bernardino. Definitely one of the biggest regrets in life so far being my first new car. More

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