Andrew Carter

I've used this dealership for many years and have been leasing my autos for the past 10+ years, always dealing with two specific sales reps each time. During my recent lease renewal, very stressed, I relu leasing my autos for the past 10+ years, always dealing with two specific sales reps each time. During my recent lease renewal, very stressed, I reluctantly signed up for a "First Mile Vehicle Service Contract" without having read all the details, as one can never do without spending time to carefully read it. Upon returning home, I carefully read the Service Contract and decided to cancel after reading that "This Service Contract Runs Concurrent With, and is Secondary to, Any Applicable Manufacturer's Warranty" and that the "Service Contract could be canceled at any time by contacting the selling dealer." With only 2 miles on the vehicle at the time of leasing, I determined that a Service Contract was not really needed or beneficial and decided to cancel. I called one of the sales reps to inform him that I was returning the next day to have the Service Contract canceled. Since I had another appointment two days later to attend to a problematic issue with Connected Service, I was informed that I could make one trip to have both done that same day. Since the finance rep would not be there, I was informed that the cancellation could be handled by another rep. So in two days, I returned to CCT to have these issues attended to. After spending almost two hours with the rep and Connected Service, and finally getting that issue fixed, I spent another hour awaiting a finance rep who was supposed to attend to the cancellation. However, the finance rep stated that the cancellation could not be done and that I would either need to address the change with the finance rep at Cobb County Toyota (CCT), who sold me the Service Contract, or to contact South East Toyota Finance (SETF), who was financing the lease. All I needed was to have the monthly payment for the Service Contract removed, which would lower the monthly lease payment. He informed me that SETF would determine how the monthly payment would be handled, either by lowering the terms of the lease or reducing the monthly payment, and that CCT was unable to do it. Very disheartened, I communicated with the second sales rep, who informed me that once I called SETF, I could ask that my lease terms not be reduced but that the monthly payments be reduced instead, thus making the payment affordable for me. I was assured that this was done before and felt confident when I left CCT. The following morning, I received a call from the finance rep who sold me the Service Contract, as he had heard that I wanted a cancellation. He informed me that if I had returned the day after, it could have been done. I considered tis call to be respectful and his attempt at customer satisfaction. This made no sense though, as it clearly states on the Service Contract that: "You may cancel this Service Contract at any time. The Selling Dealer will assist with your cancellation..." Lo and behold, when I communicated with Customer Service at SETF, I was informed that CCT was the only body to make the change; that SETF can reduce the terms of the lease by approximately 5-6 months, but the full amount, including the monthly Service Contract amount, would need to be paid until the end of the lease terms. While I understood the option, I tried to impress upon them that because of budget constraints, it would be best for the payments to be reduced. I did not want to reduce the lease terms. The following day, I texted the sales rep and asked for the Sales Manager's name and phone number so I could speak with him personally about what I considered to be a misleading and deceptive statement about cancellation if the Service could not be canceled "at any time." The sales rep never responded. I proceeded to text the other sales rep, who informed me that he was with a customer, but he never returned my call. Such lack of empathy and dismissiveness by the reps was unexpected. I now contemplate whether to ever use or recommend this dealership again. More

by Katmau Verified Customer Verified Customer

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The salesman was very friendly and knowledgeable. He really helped me with picking the right car for the best price. He really helped me with picking the right car for the best price. More

by TONYHIGHTOWER13 Verified Customer Verified Customer

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Took my time into consideration, had the vehicle that I wanted ready before I got to the dealership. Didn't have a ton of dealer applied items. wanted ready before I got to the dealership. Didn't have a ton of dealer applied items. More

by WILLIAM.JONES423 Verified Customer Verified Customer

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Both my salesman Frank M and the business manager Andrew Carter went above and beyond on my behalf and I am grateful. Much appreciated Carter went above and beyond on my behalf and I am grateful. Much appreciated More

by JGEFFRAR Verified Customer Verified Customer

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My husband and I experience at cobb county Toyota was great. The staff was professional and friendly. It was an hour drive from home but it was worth it. A special thanks to Mr Rupert Palmer for a job we great. The staff was professional and friendly. It was an hour drive from home but it was worth it. A special thanks to Mr Rupert Palmer for a job well done 👏. More

by KEDISHAFINDLAY6817 Verified Customer Verified Customer

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Great people work here. All treaded us with respect and there no fees added tops off the deal. This is our 3rd car purches from Cobb Country Toyota. Dealer for Life. Thank All treaded us with respect and there no fees added tops off the deal. This is our 3rd car purches from Cobb Country Toyota. Dealer for Life. Thanks to ALL Pat More

by pmcneil777 Verified Customer Verified Customer

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Very pleased with my deal and Kent Given’s was really great to work with, as were all the folks at Cobb County Toyota. great to work with, as were all the folks at Cobb County Toyota. More

by RATAY35195 Verified Customer Verified Customer

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Has to be one of the easiest car purchases I've had. Jordan Richards was direct (no xx), provided adequate and reasonable communication (attentive without being bothersome), and was easy to work with. I Jordan Richards was direct (no xx), provided adequate and reasonable communication (attentive without being bothersome), and was easy to work with. I flew in from IL for this purchase and he didn't hesitate to offer picking me up from the airport in ATL. I have no complaints. More

by rgbrown3298 Verified Customer Verified Customer

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Nathan Holloway was the absolute best. I came in, not expecting to buy a car at all and then I walked out with a brand new 2025 Toyota Camry. Honestly I couldn’t be happier with the servic I came in, not expecting to buy a car at all and then I walked out with a brand new 2025 Toyota Camry. Honestly I couldn’t be happier with the service he gave. He was quick, attentive, and he was great at communicating in person and over text. I 100% recommend Nathan to anybody who comes to Cobb County Toyota. More

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I was very pleased with the service. Tony was a great sales person. Great price Tony was a great sales person. Great price More

by ELANNETTEDORMAN47@gmail.com Verified Customer Verified Customer

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