Andrew Buchanan

On Saturday 2/3/24 I went to take my Jeeps with my husband for an oil change and comma rotation service. The Jeeps are custom, when they finished the service we noticed that the rims were scratched, m husband for an oil change and comma rotation service. The Jeeps are custom, when they finished the service we noticed that the rims were scratched, mine is a Jeep Wrangler Sahara and a Jeep Mojave. We gave the complaint to the person in the area, they took photos and said on Monday 2/5/24 the complaint would be made with the service manager, still at this point I am waiting for the call from Mr. Thomas Harper if it is possible call Mr.... My husband went yesterday because after doing the service the Jeep Mojave has a strange movement when it goes over 65 miles. They refused to touch the jeep and verify what was happening in it and when he went to talk to Thomas Harper he found him talking dirty about Hispanics with another person in the office, YOU WORK WITH MANY LATINOS TO BE TALKING THAT WAY ABOUT A COMMUNITY THAT MOVES YOUR BUSINESS and a lack of respect for the customers who buy cars there. My husband went to look for the General Manager and he was not in the office. He then finds Thomas Harper sleeping in his office, lying down doing nothing to help my husband with the situation in his Jeep. There are proof photos of Thomas Harper sleeping in his office. My husband asks about my wife's claim about the earrings and the response from one of the employees was that she has to call. I called the dealer several times today to verify the claim and no one answers, I left messages and I still have not received a call or message from her. WELL ANNOYING, we are talking about earrings that cost 3,000 dollars, they are not factory earrings..... and no one does anything. The only person who tried to help WAS Justin Valcarcel (service advisor) and the manager did nothing, he just poked fun at the situation. From today 2/6/24 still waiting for the call...…. More

Report | Print

No negative rating for this dealership or I would leave it. Took my 2022 Ram diesel truck in for some warning lights and notices to be repaired while on vacation in Florida. Took in on Wednesday on Monday it. Took my 2022 Ram diesel truck in for some warning lights and notices to be repaired while on vacation in Florida. Took in on Wednesday on Monday I called to check on my truck and they said it required a sensor that would take 8-9 weeks to get. Then they told me that the computer could be reflashed as a temporary fix for the issue. They wanted to charge me almost $900 to reflash, the truck only has 23,000 miles on it, and is still under warranty. They are a rip-off dealership. Will never get my buisness again. More

Report | Print

Friendly staff and they were concerned about your visit no matter how minor or major no matter how minor or major More

Report | Print

Alec, and team did everything possible to provide us and amazing service, definitely a great team and awesome dealer. amazing service, definitely a great team and awesome dealer. More

by croquefa Verified Customer Verified Customer

Report | Print

It always great experience when l visit the dealership, most of the staff are great to talk to. most of the staff are great to talk to. More

by tshumans27 Verified Customer Verified Customer

Report | Print

Great service technicians. Busy location. Improvements on waiting times for service. And reopening the oil express lane is warranted. Busy location. Improvements on waiting times for service. And reopening the oil express lane is warranted. More

by douglaspkidd Verified Customer Verified Customer

Report | Print

We were very happy with the service and repair work! Thank you for your integrity! Thank you for your integrity! More

by cagi.buckley7 Verified Customer Verified Customer

Report | Print

The service was great and the workers were very professional and knowledgeable they answer all questions ask. professional and knowledgeable they answer all questions ask. More

by LARIVERA1215 Verified Customer Verified Customer

Report | Print

Fast and good. I will be back. Thank your so much for your help. Thank I will be back. Thank your so much for your help. Thank More

by annielois7 Verified Customer Verified Customer

Report | Print

Communication was horrible, they failed to keep me informed of the status of the repair of my vehicle. My Service representative was horrible at returning phone calls. They did not conduct a thorough informed of the status of the repair of my vehicle. My Service representative was horrible at returning phone calls. They did not conduct a thorough check after the repair was completed to insure everything was in order, no remaining check engine light still on! Even though the responsibility falls on me to submit a claim to my insurance company, they could have at least sent the proper invoice to the company on my behalf. More

by vsada2 Verified Customer Verified Customer

Report | Print