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Andrew Bailey

Overview Reviews (277) Inventory (534)

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Andrew Bailey

Service Advisor

Orem Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.7

277 Reviews

Overview Reviews (277) Inventory (534)

4.7

277 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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277 Reviews of Andrew Bailey

November 13, 2025

Dealership Rating

Employee Rating

Always prompt courteous service. Great staff and very reliable.would reco m mend dealership to everyone. Great staff and very reliable.would reco m mend dealership to everyone. More

by therobertsons

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Kitchen, Milani Hedquist, Enrique Soto, Kaua Pouha, Jaron Maxfield, Nathan Parker, Orrin Skinner, Daniel Ryan, Christopher Smith

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November 06, 2025

Dealership Rating

Employee Rating

Great, they changed my oil and rotated my tires and it was perfect care for me! was perfect care for me! More

by baileymayer2542

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 06, 2025 -

Orem Toyota responded

Thank you for choosing Orem Toyota for your oil change and tire rotation. We appreciate your feedback and are glad to provide the care you expect.

November 04, 2025

Dealership Rating

Employee Rating

We have enjoyed working with the folks at Orem Toyota and have been pleased with our vehicle and the services performed. have been pleased with our vehicle and the services performed. More

by kencaryls

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Kitchen, Milani Hedquist, Enrique Soto, Kaua Pouha, Jaron Maxfield, Nathan Parker, Orrin Skinner, Daniel Ryan, Christopher Smith

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October 30, 2025

Dealership Rating

Employee Rating

Great service always ! These guys are great Always willing to help out This is my car shop These guys are great Always willing to help out This is my car shop More

by itsjeremy2018

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Christopher Smith

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Oct 30, 2025 -

Orem Toyota responded

We appreciate your loyalty and kind words about our service. We're here whenever you need assistance with your vehicle. Thank you for choosing Orem Toyota.

October 30, 2025

Dealership Rating

Employee Rating

Long wait, recall doesn’t make sense, cost $1500 out of our pocket to fix the recall. our pocket to fix the recall. More

by JANEP0

Verified Customer

Recommend Dealer

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Oct 31, 2025 -

Orem Toyota responded

Hello, Please know your feedback is very important to us. I would appreciate the chance to speak with you about the time taken for your recall done by our Service Team, as well as the total cost for this appointment. Whenever you can, would you give me a call? I look forward to speaking with you. Customer Relations Manager 801-223-4406

October 29, 2025

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Employee Rating

Quick, fast and professional. Disappointed the car was not washed and vacuumed. Waiting area was spacious and clean. Disappointed the car was not washed and vacuumed. Waiting area was spacious and clean. More

by RVANWAGONER145

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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October 29, 2025

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Employee Rating

I am very pleased with my visit they got me in early, the listened to what I needed as well as what I already knew that was wrong with my vehicle that I am trying to save up for and they didn't hound me abou listened to what I needed as well as what I already knew that was wrong with my vehicle that I am trying to save up for and they didn't hound me about it! They respected my knowledge and were super understandable with all my needs! More

by jac0b.R0b3rts

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Kitchen, Milani Hedquist, Enrique Soto, Kaua Pouha, Jaron Maxfield, Nathan Parker, Orrin Skinner, Daniel Ryan, Christopher Smith

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Oct 29, 2025 -

Orem Toyota responded

We appreciate your detailed feedback and are glad our team respected your knowledge and needs during your visit. Thanks for choosing Orem Toyota.

October 29, 2025

Dealership Rating

Employee Rating

by jac0b.R0b3rts

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joel Kitchen, Milani Hedquist, Enrique Soto, Kaua Pouha, Jaron Maxfield, Nathan Parker, Orrin Skinner, Daniel Ryan, Christopher Smith

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October 25, 2025

Dealership Rating

Employee Rating

The service was great. They were very fast and efficient. I appreciated that they came to find me and tell me when my car was finished. They were very fast and efficient. I appreciated that they came to find me and tell me when my car was finished. More

by ADRIENNEBUNDERSON

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 25, 2025 -

Orem Toyota responded

Thank you for sharing your experience. Our team at Orem Toyota values efficiency and clear communication. We’re glad we could assist you promptly.

October 10, 2025

Dealership Rating

Employee Rating

Follow up on issues seems a bit slow. My salesman was excellent. The Accessory Department is slow, overworked, or disinterested. My salesman was excellent. The Accessory Department is slow, overworked, or disinterested. More

by frank.young

Verified Customer

Sales Price Transparency

Purchase Time

Finance Experience

Recommend Dealer

Yes

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Oct 10, 2025 -

Orem Toyota responded

We're glad to hear our team provided excellent service, but we're concerned about your experience with the Accessory Department. Please reach out so we can better address this for you.

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