Andrea Kanerva

We are very happy with this dealership. Every aspect of the workings of the new car explained. Very timely in delivery. Every aspect of the workings of the new car explained. Very timely in delivery. More

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A very professional staff and pleasure to deal with. Bill Brenke is an awesome salesman he kept me informed during the whole process. Highly recommend them. Bill Brenke is an awesome salesman he kept me informed during the whole process. Highly recommend them. More

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service i have always had a great experience with andrea kanerva. she is always pleasant and knows about her job. extremely helpful. she is a pleasure i have always had a great experience with andrea kanerva. she is always pleasant and knows about her job. extremely helpful. she is a pleasure to work with. More

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Been talked into paying $$$ for unrelated repair I brought my 2005 Ford Focus to check faulted automatic transmission (car jerked when the gears were changing, didn't engage in reverse) but been told I brought my 2005 Ford Focus to check faulted automatic transmission (car jerked when the gears were changing, didn't engage in reverse) but been told that they didn't find anything bad with the transmission but that my problems were caused by the broken motor mound, which the service adviser suggested to replace. Unfortunately I agreed and paid $600 for the repair that didn't fix any of the problems that I had. In less than a week brought the car back with check engine light on and blinking O/D off light. This time been told that my transmission had to be replaced for $4000. Decided not to go with it and ended up paying $600 for nothing. More

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Service dept I just had extensive work on my older model Fusion and everything was done expertly and on time. My Service Rep (Ms Kanerva) was outstanding and very I just had extensive work on my older model Fusion and everything was done expertly and on time. My Service Rep (Ms Kanerva) was outstanding and very helpful. More

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Good service from all Briarwood Ford employees. I have taken our cars to Briarwood for at least ten years. I have always been satisfied with the service from the write-up people and the mechanics I have taken our cars to Briarwood for at least ten years. I have always been satisfied with the service from the write-up people and the mechanics. The last time I was in Austin Neville took care of my car. I have always been satisfied with the service I have received from the Briarwood employees. More

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Maintenance and repair We take our personal (Focus, C-Max, F-150) and company vehicles (Transit Connect) to Briarwood Ford for oil changes & tire rotation as well as all mai We take our personal (Focus, C-Max, F-150) and company vehicles (Transit Connect) to Briarwood Ford for oil changes & tire rotation as well as all maintenance issues. We receive an estimate and the work is always completed as expected and in a timely manner. We have used Briarwood Ford for over fifteen years and have always been happy with the results. We highly recommend them. More

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THANK YOU ANDREA!!!! After taking my car in for a wierd clunking noise there was a small problem with my gas tank. As it was very hard to go without my car due to my famil After taking my car in for a wierd clunking noise there was a small problem with my gas tank. As it was very hard to go without my car due to my family all being gone and no backup car, Andrea worked very hard to get us another loaner car AND to have my Explorer returned to me as quickly as possible. Everyone was professional and courteous and extremely helpful with updates and quick service. Again, unfortunately once my car was back, I had to return it again, however it was done with ease, and again Andrea went above and beyond in her customer service by once again providing me with a loaner, a free car wash and oil change. They were very quick and efficient and even though they had a lot of cars due to the recall, they made me feel like a special customer and I was satisfied with all of their help, especially Andrea who is so personable and cheerful. My husband filled out a response card incorrectly which gave the dealership a wrong grading, and I wanted to make sure that a huge shout out goes to Briarwood Ford for all of their help and quick service. A great Service department with great employees! More

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I just picked up my 2013 Focus from service after a very lengthy diagnosis and confirmation of my concern. This is where I met Jeff the Service Manager. He took the time after repairs to explain what was do lengthy diagnosis and confirmation of my concern. This is where I met Jeff the Service Manager. He took the time after repairs to explain what was done diagnostically and at first they could not confirm the issue. Well Jeff did not stop there. He actually offered to drive my car home because most of the concern happened first thing in the morning. The next morning, (first thing), Jeff was on the horn discussing with me that the efforts paid off in finding my concern. After repairs, not only did ne replace the gas used, he had more put in the car and had it washed, (HAND WASHED). Right from the beginning, Andrea the service writer, kept me in the loop from start to finish which is why I come to her for serveral years. It is for these reasons.. Jeff, Andrea and the techs. that I continue my business here. There are many Ford dealers that get bashed in ratings due to their conduct, NOT the Brand. These dealers should learn from Jeff and Andrea and he crew in the Service Department..Jeff, YOU DA MAN! More

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I would never return or suggest that anyone get service done at this location...drive a bit further and go to their close competitor(s). I wanted simple service done (oil change and tire rotation) with done at this location...drive a bit further and go to their close competitor(s). I wanted simple service done (oil change and tire rotation) with a service issue on an appointment. Briarwood Ford would not service my car in the allotted appointment time and could not guarantee that service would be completed. Service team was less than helpful and didn't care. Emails to staff went unanswered...it's apparent they don't care of the needs of their customers. I will not return and will urge others to not do the same. Since when has the service industry taken an appointment as an inconvenience? More

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