Andrea Barrett

Great service department. Tonya is my service writer. She is always very friendly and helpful. i always get right in for service . The people are very professional and the ser Tonya is my service writer. She is always very friendly and helpful. i always get right in for service . The people are very professional and the service area very clean. More

by rfett Verified Customer Verified Customer

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excellent people to work with. made sure we were well informed i would highly reccommend them made sure we were well informed i would highly reccommend them More

by jdevita0 Verified Customer Verified Customer

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Matthews Nissan has treated me very well in both the Sales and Service Departments as well as their Body Shop. All staff very knowledgeable & friendly. This is my second Rogue. Sales and Service Departments as well as their Body Shop. All staff very knowledgeable & friendly. This is my second Rogue. More

by pgriffithmgr Verified Customer Verified Customer

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Andrea and her service team do a great job quality work, polite and friend service. polite and friend service. More

by Pete Y Verified Customer Verified Customer

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took me right in, did a good job, no problems. very happy with the service. very happy with the service. More

by carlczerenda Verified Customer Verified Customer

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Service people are wonderful. They serviced my Infiniti for the past 12 years and I have received great service. They serviced my Infiniti for the past 12 years and I have received great service. More

by pdz5 Verified Customer Verified Customer

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We have been customers of this dealership for many years now and are always impressed by the professionalism of the entire staff now and are always impressed by the professionalism of the entire staff More

by ginal0 Verified Customer Verified Customer

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They are always upfront with what is needed. I’ve been using this shop ever since I bought my first Nissan I’ve been using this shop ever since I bought my first Nissan More

by heybusylady Verified Customer Verified Customer

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The last message was not supposed to be sent since I had not finished my reply. You are fortunate to have one of the best, if not the very best Service Manager I have ever had handle my service requireme not finished my reply. You are fortunate to have one of the best, if not the very best Service Manager I have ever had handle my service requirements. She knows cars, is a delight to work with and exceeded my expectations by getting our 2016 XC60 Volvo in for repairs the day after I called her to see if Matthews could work on the car, since I knew Nissan had restrictions on servicing Volvos, but unaware of exactly what they were. She stayed in touch with us as she became aware of what repairs were needed. I was also happy that we would not have to drive to Albany to have work done on the Volvo. I own a company that was designated an Essential Critical Supplier to the Urgent Care Medical Equipment Industry by the COO of one of the largest medical equipment makers in the world so I know what great service is and provide it to the companies we deal with in the USA and export to in seven countries who have been making Ventilators since Covid spread around the world. If we provided less than the best service and highest quality products we could, people could have died for lack of a Ventilator that worked well and reliably. I believe Andrea treats Matthews customers with the same passion and concern as we provide to our customers. When she says, I'll have it taken care of for you, she means it and does what she said she would do. I share her old school ethics and proud to say so. She loves her job and it shows. More

by JOHN@HOUSEOFMETRICS.COM Verified Customer Verified Customer

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I recently had my Volvo serviced there. I was assured it was the thermostat causing the code. I drove the car up the hill to the Weis and my check engine light came on. It was the same c I was assured it was the thermostat causing the code. I drove the car up the hill to the Weis and my check engine light came on. It was the same code as before. Not only this but the external temperature was still not showing up or showing in the extreme negatives from when I picked it up. Any competent mechanic would have noticed this and not released the car since this it is an interrelated issue. I called and left a message on the line of the service manager Andrea and the call was not returned. I will never do business with you nor any of your dealerships again. I’m not even just disappointed to be out the money. I’d have happily paid twice that to solve this. You should really stop advertising you work on Volvos when you clearly lack the capacity to. More

by M Verified Customer Verified Customer

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