Andrea Allen

Unfortunately, my experience with Hall Nissan was significantly tarnished by one employee. I had an appointment to sell my used vehicle, which had already been appraised by the dealership, and everyt significantly tarnished by one employee. I had an appointment to sell my used vehicle, which had already been appraised by the dealership, and everything was set to proceed. Nakiah Troullier informed me that she needed to re-appraise the car to verify the mileage since my last visit a week prior. After about 20 minutes, she returned, claiming the volume knob was malfunctioning, and offered to buy the car for the original appraisal price minus $1,500 to cover the cost of replacing the knob. I explained that the knob was functional and simply needed cleaning. After cleaning it, the volume control worked perfectly, so I returned to Hall Nissan within 30 minutes and asked Ms. Troullier to take another look. She agreed that the knob worked but then expressed doubts about its durability and refused to honor the original appraisal. When I pointed out her contradictory statements and how this was wasting my time, she responded, "I didn't tell you to come back," before turning her back and walking away from me. I had to ask other employees for her name because she left before I could ask further questions. I would not recommend buying or selling a vehicle with Ms. Troullier. While other staff members were friendly and helpful, my interaction with her was unnecessarily disrespectful and unprofessional. More

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My car was recently totalled which put me back in the market to buy a new car. I haven't purchased a new car in almost 13 years. Kimberly (very punctual) from Hall Nissan, was the first to reach out a market to buy a new car. I haven't purchased a new car in almost 13 years. Kimberly (very punctual) from Hall Nissan, was the first to reach out and set me up with Andrea (world class customer service agent) who facilitated the entire process. Andrea and the team (Taylor and Joel) were all patient, professional, and efficient. They did not miss a beat while addressing all of my primary concerns related to getting the right car - at the best price. Thank you Andrea. I am loving everything about my first Nissan "2023 Nissan Altima". More

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My experience at Hall Nissan Virginia Beach was very pleasant. I was looking for a SUV that I LOVED and Andrea helped me get just that. She was not pushy at all and listened to all of my needs and quest pleasant. I was looking for a SUV that I LOVED and Andrea helped me get just that. She was not pushy at all and listened to all of my needs and questions. Joel was very personable, making the whole experience feel like I made the best decision ever. I absolutely LOVE my 2019 Dodge Durango GT, and I highly recommend this dealership to anyone not only looking for a vehicle, but quality customer service in your purchase. Thank you Andrea and Joel!!! More

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I have received a mail from a bank regarding the application to a loan I was not interested in, I was told they were "checking the credit score" not sending a loan application. Not only at the deale application to a loan I was not interested in, I was told they were "checking the credit score" not sending a loan application. Not only at the dealership they were embarrassingly rude in the management of the potential sale, but they DID NOT tell the truth with what they were doing with my id. They had told they would check the credit score but THEY SUBMITTED THE LOAN APPLICATION WITHOUT MY CONSENT More

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