Andre Moore

Great experience. Fast service. Ask for Will. He was honest and really helpful. Love the drink machines! All the staff were really nice. Would highly recommend. Fast service. Ask for Will. He was honest and really helpful. Love the drink machines! All the staff were really nice. Would highly recommend. More

by Nanae Verified Customer Verified Customer

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If it were possible to give a negative 5 star rating, I would. When we first came to Frisco CDJR in Aug 2024 with some recall issues on our 2019 Cherokee, we were greeted with star treatment. When we menti would. When we first came to Frisco CDJR in Aug 2024 with some recall issues on our 2019 Cherokee, we were greeted with star treatment. When we mentioned that our Jeep (still under factory warranty) used over two and a half quarts of oil on a recent trip to South Carolina and back, we were told that our vehicle qualified for a new motor if their 1,500 mile test determined that it was using an excessive amount of oil. We did everything we were told to do and put the required 1,500 test miles on and the engine used over a quart and a half of oil, but the shop "forgot" to document the beginning mileage and we had to put another 1,500 miles on as the odometer continues to climb and the warranty time grows shorter. Every time I tried to reach our service advisor by text, I received an automated message from "VAL" their virtual automated assistant. I tried asking for a return call through "VAL" but only received an automated message saying that I had missed my service appointment. I called the main number for the dealership, was told that "all managers were busy" but that I would receive a call by the end of the day; the only thing I received was a text from the original service advisor who told me to "be patient, these things take time" and asked that I give him a week to get back with me. A week came and went. No call. At this point it's been approx 6 wks since we were promised a new engine. I called the main phone number again only to find that my number had actually been blocked! I called from my wife's phone and got through, no problem. I was told that the head of the shop would be handling our issue and that there was "no one else above him." Another fallacy, although he did get the vehicle in and out within 3 days and replaced the motor: along with tearing the hood liner insulation while disconnecting the windshield washers to remove the hood and wanting to deny responsibility, but that's minor. Even after two return trips the strong smell of antifreeze was dismissed as "residual" from the engine replacement. My wife's phone number had also been blocked by this point (now we're well into November) so we drove up to the dealership and demanded to speak to the director of operations. He was kind, listened to our problem, even went out in the parking lot and looked under our vehicle and saw that the undercarriage was soaked with antifreeze. He took possession of our vehicle and we had it back -- repaired -- the next day (now the first week of December.) What was the antifreeze smell all along that the shop couldn't find? They had cracked the thermostat housing while installing the new engine. They finally replaced the hood liner that they had damaged while it was in there as well. Hey, accidents happen, but if you make a mistake, own up to it. As we left for the final time I told the guy who originally claimed to be the top man in the shop (which I found out via introduction to the actual shop manager by the director of operations) "Don't worry about us every darkening your doorstep again. We'll go to Huffines from now on." He said that was probably best for both of us. You gotta love that Frisco CDJR customer service! NOT. More

by hotcop204 Verified Customer Verified Customer

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Knowledgeable staff and really working to help you get the best car for your budget the best car for your budget More

by J W Verified Customer Verified Customer

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Logan was absolutely great,answering all my questions and followed up with me a few days later. Everyone in Sales is professional and friendly. I think I found new home for my car needs. followed up with me a few days later. Everyone in Sales is professional and friendly. I think I found new home for my car needs. More

by gaby.sowers Verified Customer Verified Customer

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It was a good experience here. We worked with Logan who worked with us until both parties were satisfied. We worked with Logan who worked with us until both parties were satisfied. More

by Mak Verified Customer Verified Customer

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Had a great experience with Becky at Frisco Chrysler Dodge Jeep Ram! She is friendly, knowledgeable, and very thorough with the car buying process. Dodge Jeep Ram! She is friendly, knowledgeable, and very thorough with the car buying process. More

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The staff is very friendly and welcoming. I knew what I wanted and they made it happen for me, great vibe I left feeling very good about my new truck. I knew what I wanted and they made it happen for me, great vibe I left feeling very good about my new truck. More

by JIMMY.TILLER Verified Customer Verified Customer

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My new dodge rebel is an amazing sexy beast perfect for my work and travel/off roading and ask for Becky she’s the best!! my work and travel/off roading and ask for Becky she’s the best!! More

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