Andre Gayle

I loved this dealership because of the incredible team, for 7 years. I missed my 3 year service pre paid-plan by a week. When I called two weeks in advance I wasn't informed that my last visit wasn't cov for 7 years. I missed my 3 year service pre paid-plan by a week. When I called two weeks in advance I wasn't informed that my last visit wasn't covered. When I asked if it was all okay, the phone operator told me I was. The day before my scheduled visit, I was left a voice mail stating that I was out of warranty by 3 days. My service agreement visit wasn't honored. When I went in for service I asked the service manager why they didn't explain all of this when I made the appointment. I prepaid for a $1,300.00 service plan. I missed by 3 days and wasn't alerted when I made my appointment, was specifically told I was still covered. When I dropped my car off for service, and questioned this very unfair practice, the service GM told me I was "entitled" and didn't deserve service. I was and am still stunned. Please review the footage. I have sold over 10 Subarus for you based on service, ask Andre! To call me entitled was the most denigrating thing I have heard in a long, long time. He threw my car keys at me and told me to "go find my car in the lot". What happened to the kind service folks at Subaru? Belittling someone in front of others I'm guessing made his day feel better. As a business owner, his treatment of me was deplorable. I didn't deserve that "discriminatory comment". Please review your tapes and watch this transaction. Calling me entitled is racist and denigrating. I asked Andre afterwards to please call me with the GM, haven't heard anything from anyone. I'm just waiting to hear something from Subaru. I'm truly, still in shock. Please watch the video exchange! It was horrendous! More

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Very quick and easy process, came in with about an hour left in their day and they stayed late to help me. left in their day and they stayed late to help me. More

by pagekamin41 Verified Customer Verified Customer

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One of the best experiences I have had at a dealership. Would highly recommend to anyone interested in a new vehicle! Would highly recommend to anyone interested in a new vehicle! More

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Annapolis Subaru is by far the most professional Dealership I have ever dealt with. From the front end to the maintenance department everyone is pleasant, helpful and kind. This is my second vehicle Dealership I have ever dealt with. From the front end to the maintenance department everyone is pleasant, helpful and kind. This is my second vehicle that I have purchased from them. They are consistently a great team to work with!. More

by dajaroszek Verified Customer Verified Customer

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Absolutely wonderful experience, Ellie was a great saleswoman. Marissa made the transition very comfortable. William was very nice and helpful. saleswoman. Marissa made the transition very comfortable. William was very nice and helpful. More

by joeden630 Verified Customer Verified Customer

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The customer service was beyond wonderful. I am recommending this dealership to all my older friends as they are VERY patient and explain everything very well I am recommending this dealership to all my older friends as they are VERY patient and explain everything very well More

by janette.c.jha Verified Customer Verified Customer

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The team is very professional and willing to go above and beyond to make the buying of a new or used car as painless as possible. They will answer any questions that you might have and if they do not know t beyond to make the buying of a new or used car as painless as possible. They will answer any questions that you might have and if they do not know they will find the person that does know the answer. More

by BEVSMITHKEIL.BSK Verified Customer Verified Customer

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Having purchased many Subarus in my lifetime, I am happy to say this experience was superb. Cliff was an excellent sales person. He was easy to get in touch with prior to our visit and kept in contact long to say this experience was superb. Cliff was an excellent sales person. He was easy to get in touch with prior to our visit and kept in contact long after we purchased the car. He was trustworthy and made our vision feel attainable. The dealership itself was immaculate. A clean space, and best of all, a children's playroom! This room was unexpected, and invaluable when trying to go through the process of purchasing a car and entertaining a child. The staff kept us informed and made our time feel valuable. More

by e Verified Customer Verified Customer

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Clif was very professional and courteous. He answered all our questions and went out of his way to make feel comfortable. He made the process easy, Annapolis provided the best deal for tra He answered all our questions and went out of his way to make feel comfortable. He made the process easy, Annapolis provided the best deal for trading our Subaru for a new Subaru Forester. Clif, Andre and Merissa made the whole process as simple and efficient as possible. Everyone at the dealership was helpful and caring. More

by seafish13 Verified Customer Verified Customer

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Our 20yr old daughter was in the market for new car and we called the dealership and spoke to Andre, the manager, who told us to come in and we will show her multiple models and packages Subarus come with. we called the dealership and spoke to Andre, the manager, who told us to come in and we will show her multiple models and packages Subarus come with. Andre went over and beyond educating us on Subarus. Susan was our Sales person who was right there with us from the time we hit the door. She was professional and made you feel that you could call anytime with questions or if you need help. She m From the receptionist, sales manager, sales person, staff that added extra add ons to the car we purchased was exceptional! Such a friendly helpful atmosphere! A new car purchase can be stressful but they made it fun! We left the dealership not only with a very happy 20yr old but new friends as well! More

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