Anabell Starnes

Lack of commitment. I bought my 2016 Jeep Grand cherokee To Chrysler dealer service for a transmission replacement through Carmax insurance, and after the replacement th I bought my 2016 Jeep Grand cherokee To Chrysler dealer service for a transmission replacement through Carmax insurance, and after the replacement the new transmission was faulty and Chrysler dealer service replaced it again and we bought it back because the transmission still failing. They gave us a lender for a while but than we were told to return the lender and gave us our Jeep Grand cherokee back without being fixed. Our policy paid around 10,000 dollars for a new transmission and we still have a broken transmission. Our patience and hopes has worn-out and apparently the case is closed on both sides by dealer service department and Carmax insurance. We will have no choice but bring our situation to the court, customers affairs or any legal entity that will held responsible the obvious negligence by the Chryslers's dealer service members. I called Carmax insurance and they told me that Chryslers's member Anabel was supposed to send them last details of pictures to approve replacement of needed parts but now I can't get a hold of Anabel anymore and no one is doing anything about it. The dealer service department already collected 10,000 and today I still doesn't have my 2016 Jeep Grand Cherokee fixed and this is going on from the beginning of April and today October 25 I don't have my transmission fix. 6 MONTH FOR GOD SAKE 6 MONTH. I really showed my respect and my patience until now but THIS IS AN ABSOLUTE ABUSE BY NEGLIGENCE. My desperation leave me no other way but submit my legal claim. This is so absolutely sad and LACK OF PROFESSIONALISM. More

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Josh was very professional. Work is diagnosed and corrected in a timely fashion. I would highly recommend Gastonia Dodge! Work is diagnosed and corrected in a timely fashion. I would highly recommend Gastonia Dodge! More

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Excellent customer service! Annabell was a joy to work with and was very helpful. I couldn't be more pleased with the visit. Annabell was a joy to work with and was very helpful. I couldn't be more pleased with the visit. More

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Very helpful and useful easy to understand and helped me a lot because it was my first time. a lot because it was my first time. More

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I always receive the best of care and Excellent service at Gastonia CDJR. The staff is always professional and friendly at Gastonia CDJR. The staff is always professional and friendly More

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Took my vehicle in for a tire rotation and oil change. They did a great job and kept me in communication. They did a great job and kept me in communication. More

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I think this is a top notch dealership. Everyone in the service department is friendly and helpful. The waiting area is clean and comfortable. Please keep up the great work!! Everyone in the service department is friendly and helpful. The waiting area is clean and comfortable. Please keep up the great work!! More

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I am from out of state and my Jeep was making a funny noise I stopped in and the young lady that helped me was great ( I have forgotten her name) they did not find anything wrong with the jeep but it di noise I stopped in and the young lady that helped me was great ( I have forgotten her name) they did not find anything wrong with the jeep but it did have a recall they fixed. I have to say it was a great Suprise to stop in and be able to be seen soon after i got there More

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The service department staff is wonderful. Every one is very friendly and they remember your name! Every one is very friendly and they remember your name! More

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Extremely impressed with Annabelle Starnes, she is professional, knowledgeable and takes care of her customers. Excellent Service Dept !! professional, knowledgeable and takes care of her customers. Excellent Service Dept !! More

by Joe Verified Customer Verified Customer

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