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Amy Trotter

Overview Reviews (22) Inventory (77)

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Amy Trotter

Service Advisor

Walt Massey Chrysler Dodge Jeep RAM Columbia

1470 Hwy 98 E
Columbia, MS 39429

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4.5

22 Reviews

Overview Reviews (22) Inventory (77)

4.5

22 Reviews

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22 Reviews of Amy Trotter

December 27, 2025

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Employee Rating

Eager to please. Kind faces. Timely service. Great prices. Will surely be back when needed. Kind faces. Timely service. Great prices. Will surely be back when needed. More

by pittman161994

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tommy Mellow

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Dec 29, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear that stood out to you. Friendly service, fair pricing, and getting things done on time are all priorities for our team. We appreciate your trust and look forward to seeing you again when you need us.

December 18, 2025

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They lied about rotten my tires and said they did but they didn’t rotate my tires and I paid to have them rotated! They lied about it and said they did but they didn't and still charged me for it. My hu they didn’t rotate my tires and I paid to have them rotated! They lied about it and said they did but they didn't and still charged me for it. My husband made sure to look at them before it went in and when we got it back just to see and sure enough they lied!!!! More

by cieara08

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Marissa Wild

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Dec 18, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re sorry to hear about this and understand how frustrating that must be, especially when you specifically paid for a service that wasn’t completed. That’s not the experience we want anyone to have. Our General Manager, Travis Cupples, will be reaching out to you directly to discuss what happened and work toward a resolution. You’re also welcome to contact him at 601-424-5231 so we can make this right.

Dec 23, 2025 -

cieara08 responded

I've still not heard from anyone.

December 15, 2025

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Employee Rating

Called and made an appointment for my oil change in my 2016 dodge challenger hellcat. I asked the lady on the phone how much would it be and she asked me what kind of car do I have and I told her I have a 2016 dodge challenger hellcat. I asked the lady on the phone how much would it be and she asked me what kind of car do I have and I told her I have a 201) dodge challenger hellcat and she told me we have a promotion going on you get inspection, tire rotation and oil change for $59 before tax. When I get there and my car gets done with oil change I hear my car start up then immediately after I hear my car engine getting revived excessively. Then after all of that I go to pay and the lady that is checking me out tells me my total for my oil change is $269.44. After I was told it was $59 before tax right before I drove up there. More

by fortenberrycody21

Verified Customer

Recommend Dealer

Other Employees Tagged: Amy Trotter

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Dec 15, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re very sorry to hear about this experience. We understand how frustrating it is to be quoted one price over the phone and then charged something very different at checkout, especially after taking the time to come in for an appointment. That’s not acceptable, and we can also appreciate why the way your vehicle was handled would be concerning. We’d like the opportunity to look into what happened with the pricing and the service performed and make sure this is addressed properly. Please reach out to us directly so we can review the details and work toward a resolution. Your trust matters to us, and we’d like the chance to make this right.

December 11, 2025

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Awesome service checked everything and kept me updated, friendly and knowledgeable service highly recommended dealership friendly and knowledgeable service highly recommended dealership More

by ashleynm654

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ashley

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Dec 15, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re glad to hear you had an awesome experience! Keeping you informed while providing friendly, knowledgeable service is exactly what we strive for. We truly appreciate the recommendation and your trust in our team.

November 28, 2025

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Makes getting truck serviced too easy , they pick it up service it drop it off , service it drop it off , More

by Razz7714

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 01, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Glad to hear the pickup and drop-off service is making things easier for you. Convenience is a big part of what we aim to provide, and it’s great to know the process has been working well. Thanks for sharing your experience.

November 20, 2025

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Employee Rating

Amy was so helpful and kept me up to date in the progress of my vehicle. I give her a 10 out of 10 recommend! of my vehicle. I give her a 10 out of 10 recommend! More

by Val

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amy Trotter

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Nov 21, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Great to hear Amy took such good care of you. Staying on top of communication makes a big difference, and she’ll appreciate the 10 out of 10. Thanks for the recommendation — we’re here whenever you need us next.

November 18, 2025

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Employee Rating

The team was able to get me in a loaner vehicle until the back ordered parts were ready for my truck. Everyone was super helpful back ordered parts were ready for my truck. Everyone was super helpful More

by Kyle Ard

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 21, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Great to hear the team was able to take care of you while the back-ordered parts came in. Getting you into a loaner and keeping things moving is exactly the kind of support we want to provide. Glad everyone was helpful throughout the process.

November 17, 2025

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Employee Rating

Excellent Great experience they was fast and efficient They was real courteous and made me feel at home They was real courteous and made me feel at home More

by calbert900

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Amy Trotter

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Nov 21, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Great to hear your visit was such a good one. Fast, efficient service with a team that makes you feel at home is exactly what we aim for. We appreciate you sharing this and look forward to seeing you again.

November 13, 2025

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Outstanding service! ! Anthony was very nice and helpful. Fast and thorough service. Very impressed by all involved ! Anthony was very nice and helpful. Fast and thorough service. Very impressed by all involved More

by kaylawllc

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Chapman

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Nov 17, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

Great to hear you received outstanding service. Anthony will be glad to know he made a strong impression, and it’s awesome that the whole team delivered fast, thorough support. Thanks for sharing your experience!

September 26, 2025

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Employee Rating

Clean and professional took care of my oil change in a short time and had me on my way with a smile short time and had me on my way with a smile More

by ronmoney1959

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Chapman, Dana Douglas, Chris Waltz

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Oct 01, 2025 -

Walt Massey Chrysler Dodge Jeep RAM Columbia responded

We’re happy to hear your oil change was quick and the team left you with a smile. Thank you for sharing your experience!

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