Amy Lancaster | Page 7

Dawn was great to work with, very professional and friendly. I do have issues with the dealer policies. Galleria BMW's policy (at least for used cars) is to deliver the car barely cleaned. I have b friendly. I do have issues with the dealer policies. Galleria BMW's policy (at least for used cars) is to deliver the car barely cleaned. I have bought many cars over the years, and the effort Galleria put in to deliver a cleaned and waxed car, with a detailed interior is almost non-existent. Also for any engineers and gear-heads: be aware this dealer puts a PTFE oil additive into every car they service. This additive reduces the engine oil's ability to absorb and remove heat from the internal engine components. PTFE additives are very destructive to internal combustion engines. More

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Anyone can buy a car, but service after the delivery is what makes the dealership a winner. Having Billy in your service department is the major key to my purchase. He is my BMW husband. I introduced Bill what makes the dealership a winner. Having Billy in your service department is the major key to my purchase. He is my BMW husband. I introduced Billy to my Spouse, JR knowing Billy worked at the dealership’s service department and would be taking care of me. More

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Amanda and Xavier were the only ones who talked to me and were the best. were the best. More

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If I had to sum up my experience, I would say phenomenal blessing in motion. From the very first interaction with Sonya W I felt right at home. There was honesty, care, compassion, and a genuine joy that ex blessing in motion. From the very first interaction with Sonya W I felt right at home. There was honesty, care, compassion, and a genuine joy that existed in assisting with my experience. I never once felt pressured, instead I felt seen and heard at every turn. I felt welcomed and a part of the family almost. I had joy and peace and will tell any and everyone, Galleria is the place to purchase. More

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We had a great experience with Galleria BMW. The team was professional and courteous from start to finish. There was no pressure at any point. Customer service went above expectations. The team was professional and courteous from start to finish. There was no pressure at any point. Customer service went above expectations. More

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Sonya is incredible in every way. She makes your dreams truly come true and always is responsive. She made my first official big girl purchase very calm and smooth allowing for me to She makes your dreams truly come true and always is responsive. She made my first official big girl purchase very calm and smooth allowing for me to be in the exciting moment. She’s the best🩷✨ More

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Katie Zazzara was super helpful when ordering our car and going over step by step of every detail of our order. Once she placed the order she kept us informed of the process of the build from the date the ca going over step by step of every detail of our order. Once she placed the order she kept us informed of the process of the build from the date the car started to be build until it arrived at the dealer ship. Not only she’s a phenomenal sales advisor but she’s a great human being. This is the second car she has sold to our family and we’ll definitely continue to work with her in the future. More

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Our experience with galleria bmw was outstanding. Dawn was the best sales person very knowledgeable and patience the overall experience was seamless. Ryan (the genius guy) was also outstanding with s Dawn was the best sales person very knowledgeable and patience the overall experience was seamless. Ryan (the genius guy) was also outstanding with so much knowledge and understanding very helpful. Definitely would recommend this dealership. More

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I don’t write reviews often, but who does these days. I have to say, this dealership absolutely nailed it. From the moment I walked in, I was treated like I was buying a six-figure luxury vehicle. Simply I have to say, this dealership absolutely nailed it. From the moment I walked in, I was treated like I was buying a six-figure luxury vehicle. Simply put, top-tier service across the board. I bought a Bronco here a couple months ago and came back for one simple reason: the experience!! Once again, they delivered. The staff is professional, welcoming, and somehow manages to be both efficient and genuinely fun to work with. There was zero pressure, zero nonsense, and zero of that stereotypical dealership vibe that makes you want to fake a phone call and escape. This review is intended as a special thank you to Alannah. She went so far above and beyond that I’m pretty sure she could sell cars in her sleep and still make you feel like royalty. I truly felt she was working for me, and not just with me. Attentive, knowledgeable, and genuinely cares that you’re happy, not just that paperwork gets signed. That level of service is rare, and it shows. If this dealership had a loyalty punch card, I’d already be asking what I get after ten purchases. If they opened a restaurant, I’d eat there. If they launched a space program, I’d trust them to put me in orbit. I would confidently send my friends, family, neighbors, coworkers, and random strangers I meet in parking lots here without hesitation. If customer service were currency, this dealership, with Alannah on the team, would be inflation-proof. Five stars isn’t enough, but it’s all your system will let me give. I also want to recognize a few more people who made this experience exceptional. Cody was amazing to work with and made the process even more enjoyable as well. He worked very hard to make everything work for me. Amy Lancaster truly cared about getting things right and took the time to understand my lifestyle and driving habits, then recommended the exact plans that were right for me. And finally, David Balog deserves special thanks. If it weren’t for Dave, I never would have known how incredible your dealership is. He pointed me in your direction, and I’m genuinely grateful he did. More

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Very nice place. Everyone was very friendly and helpful. Would recommend to all my friends. Everyone was very friendly and helpful. Would recommend to all my friends. More

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