Amos Cruz
Amos Cruz at Crestmont Buick GMC
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Amos Cruz

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Crestmont Buick GMC

25975 Central Pkwy
Beachwood, OH 44122

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4.6
68 Reviews
4.6

68 Reviews

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68 Reviews of Amos Cruz

October 31, 2024

Dealership Rating
Employee Rating

The salesman Jake was very informative and used great customer service. Everyone was friendly and very helpful. More

by clpr9343
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Purchase Time
Finance Experience
Recommend Dealer
Yes

October 23, 2024

Dealership Rating
Employee Rating

Everyone was so nice and patient with me. I want you thank everyone for there kindness More

by petrinaparks
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: YVONNE OWENS

October 21, 2024

Dealership Rating
Employee Rating

Mario and Amos are accommodating and great to work with! Nate from the Sales team was very informative and I never felt like I was being pushed. The whole team ensured I was taken care of. More

by ericv
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: nathan hull , Mario Spinosa

October 18, 2024

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Employee Rating

Nasty GM. Doesn't know how to speak to women. Doesn't stay true his word and becomes aggressive when told he is wrong. Do not recommend letting your daughters More

by rufochristina
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jacob Chill

Oct 18, 2024

Crestmont Buick GMC responded

Hey Christina I am truly sorry i was not clearer about how we were going to address the scratches on the vehicle you purchased. I stated that it would look way better than it did and you actually agreed with me when I brought that to your attention. When you said you speak in a very aggressive tone sometimes people mistake how loud I talk or how direct I am. I was nothing but pleasant to you and your father. You purchased a 10 year old vehicle with some heavy scratches on it which we addressed and rectified. I hope you enjoy your new beautiful Mazda thank you for your business..

October 18, 2024

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Employee Rating

The dealership was clean and the service department was helpful with transport to and from dealership when vehicle was ready for pickup.... More

by mrterrylogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

October 18, 2024

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Great to deal with honest and fair very clean showroom and financing was a breeze More

by sharpscapesland
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: nathan hull

October 17, 2024

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Employee Rating

Made to feel bad for attempting to negotiate the final sales price. Given a take it or leave it when $100 was all that was taken off the final price. I was told the vehicle had been thourally inspected. H More

by gprince171
Sales Price Transparency
Purchase Time
Recommend Dealer
No

Other Employees Tagged: Christina Kovalcik

October 17, 2024

Dealership Rating
Employee Rating

Very professional, informative, patience keep customer engaged.I came back they make sure I am satisfied.They make sure I am aware of my options... More

by siskaren31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: YVONNE OWENS

Oct 17, 2024

Crestmont Buick GMC responded

We are very grateful your experience was very satisfied and congrats on your new vehicle !!

October 17, 2024

Dealership Rating
Employee Rating

Sold me a truck on Saturday afternoon and 3 hrs to complete deal and then wouldn’t let me leave with it because it still needed a inspection and service and told me they would deliver it Monday aftern More

by n2deep_20012001
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Christina Kovalcik

Oct 17, 2024

Crestmont Buick GMC responded

Hey Gene sorry you had a less than pleasant experience here. I would like to explain that it took 3hrs due to us negotiating on the vehicle itself and with the Bank fighting for the best rate. You unfortunately came in on a vehicle that we just took in on trade and we like to inspect and make sure all vehicles are safe for our customers to drive. As far as the recall we did not have the parts for it at the moment and you were very adamant about receiving the vehicle Monday even after I stated my drivers are set up for Tuesday to allow enough time for my service department to do the "safety inspection". As far as the "lying" to the bank and calling the cops I assure you neither of those things happened. Again thank you for your business and I apologize your experience was not what you expected.

October 17, 2024

Dealership Rating
Employee Rating

Dan was a super nice person and really relatable, helped make the sale process a lot smoother than I feel like it usually is. More

by agreen.ftn
Recommend Dealer
Yes
Oct 17, 2024

Crestmont Buick GMC responded

We are very happy you had a great experience here and Congrats on the new vehcile!!

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