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Amir Mims

Overview Reviews (14) Inventory (87)

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Amir Mims

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Amir Mims

Assistant Service Manager

Oak Lawn Toyota

4320 W 95th St
Oak Lawn, IL 60453

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4.9

14 Reviews

Overview Reviews (14) Inventory (87)

4.9

14 Reviews

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14 Reviews of Amir Mims

August 17, 2024

Dealership Rating

Employee Rating

Very thorough and professional, I would never take my car anywhere else ,thank you all anywhere else ,thank you all More

by CUBGUY

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jason Stoit, Steve Hertogs, Juan Vazquez, Keith Stadler, Sal Gaeta

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Aug 18, 2024 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

August 12, 2024

Dealership Rating

Employee Rating

They tried to tell me that my problem for my rattling and clicking noise wasn’t coming from the rare end and they were completely wrong, so I fixed something that didn’t need to be fixed at the time and I wa clicking noise wasn’t coming from the rare end and they were completely wrong, so I fixed something that didn’t need to be fixed at the time and I was still having that problem and then the mechanic took the tire off and realized what the problem was so if I would’ve went to Toyota and paid them they would’ve took $1000 from me and I still would’ve had the same problem. This is the second time Toyota is non-reliable More

by HSMETANA

Verified Customer

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Recommend Dealer

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Aug 15, 2024 -

Oak Lawn Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Juan Vazquez, Service Manager

July 20, 2024

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Travois gives excellent service and he is fantastic, no problems at all, and the service was excellent! problems at all, and the service was excellent! More

by isit84

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 22, 2024 -

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota. We look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

July 15, 2024

Dealership Rating

Employee Rating

Amir was it extremely informative about the pros and cons of recommended service needed to prolong the life of the car. Not a push or force just a recommendation for which I agreed. of recommended service needed to prolong the life of the car. Not a push or force just a recommendation for which I agreed. More

by barbara31

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 15, 2024 -

Oak Lawn Toyota responded

Thank you, Barbara, for taking the time to share your thoughts on working with Amir and our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

June 29, 2024

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Employee Rating

I was satisfied with the job Oak Lawn did on my Rav 4. All is good All is good More

by dejbrooks

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bob Spee

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Jul 01, 2024 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

June 05, 2024

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Purchased the vehicle from dealership and with only 54000 miles need a water pump. I felt the labor was very costly. miles need a water pump. I felt the labor was very costly. More

by munozteresa

Verified Customer

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Recommend Dealer

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Jun 09, 2024 -

Oak Lawn Toyota responded

Thank you, Teresa, for bringing this to our attention. We want to learn more about your experience. If you'd be willing to provide more information about your visit, please send us your contact information so we can reach out. We aim to ensure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Juan Vazquez, Service Manager

May 22, 2024

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Employee Rating

Very knowledgeable serviceman and always willing to take time to answer questions. Fast friendly service every time, too! time to answer questions. Fast friendly service every time, too! More

by PREEMIEMOM02

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 29, 2024 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Oak Lawn Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

April 12, 2024

Dealership Rating

Employee Rating

He was probably the reason I bought a new vehicle. I originally went in for a service. but I thought I double booked a doctor visit on the same day and Amir promised to get me out promptly. I realized I originally went in for a service. but I thought I double booked a doctor visit on the same day and Amir promised to get me out promptly. I realized I didn't double book and started browsing while I was there. If he opted to just get me rescheduled and didn't go the extra mile I might have never bought the particular truck I did. His effort benefit the company. More

by raul.flores52

Verified Customer

Recommend Dealer

Yes

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Apr 12, 2024 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear Amir was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

March 17, 2024

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Employee Rating

Great experience getting my car repair. The staff was keeping in close contact regarding the repair, price, and pick up time. The staff was keeping in close contact regarding the repair, price, and pick up time. More

by seasonalscents

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 17, 2024 -

Oak Lawn Toyota responded

March 17, 2024

Dealership Rating

Employee Rating

You guys stream me right and is always honest when I need service to my vehicle. service to my vehicle. More

by v.woods23

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 18, 2024 -

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

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