Ameur Benaoudia

You hope buying a new car will be simple and exciting. Ours came with an unexpected challenge, but what we’ll remember about Greenway Kia East is the people who helped us through it. We chose this deal Ours came with an unexpected challenge, but what we’ll remember about Greenway Kia East is the people who helped us through it. We chose this dealership despite staying nearly two hours away because of its straightforward pricing and the availability of the exact Telluride we wanted. From our first conversations, Bryan Acebal was attentive and easy to work with. That openness mattered to us and gave us confidence in making the trip. After we drove home, we discovered a vibration at highway speeds that hadn’t been apparent during our test drive. What followed took more time, travel, and patience than we had anticipated. Through it all, though, we felt our concerns were heard and taken seriously. Our Service Advisor, Oscar Escobedo, treated us with kindness and was honest about the repair timeline. Members of the service team took the time to ride with my husband and experience the issue firsthand. When a repair couldn’t be completed before our scheduled departure from Florida, General Manager Michael Severino helped arrange an identical replacement. Ameur Benaoudia handled the new paperwork, and Service Foreman Kenny Ortiz made sure the replacement had been tested at highway speed before we made the drive back. We’re especially grateful that, even when the answers weren’t immediate, the people helping us remained respectful and willing to work toward a resolution. That kind of care matters when an experience hasn’t gone as planned. We truly love our replacement Telluride. While we wish the journey had been simpler, we appreciate the people at Greenway Kia East who helped bring it to a happy ending. More

Print