Amber Winters

First of all, I guess I need to say that I was surprised at the extent and cost of the repair that was required to replace the condenser in my Civic air conditioning system. But The Avenue's Eric Laurendeau at the extent and cost of the repair that was required to replace the condenser in my Civic air conditioning system. But The Avenue's Eric Laurendeau was very honest with me, researched the recalls on the A/C, set my expectation correctly on the estimate, and got the car into the shop promptly. And I congratulate the mechanic on the ability to basically disassemble the car and put it back together in a reasonable amount of time, with everything working right including the AC. I'm happy with the outcome and figure the bill for the work was reasonable. Oh. When I picked up the car, I noticed a small dent abrasion in the driver side door that had not been there. I called this to the repair steward Amber Winter's attention, and in one more visit, it was totally corrected. Disappeared. Very grateful for that response as well. More

by Greg Verified Customer Verified Customer

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I was quoted $2k for maintenance based on mileage prior to my car even being looked at by a tech. After paying for the maintenance, including oil change, I was sent home with my car. As I pulled out of my to my car even being looked at by a tech. After paying for the maintenance, including oil change, I was sent home with my car. As I pulled out of my driveway the following day, the splash guard underneath my car fell off, revealing a bungee cord that was installed. The front bumper was also hanging off the front of my car. I had to bring my car back for this to be fixed. My car was taken back and the tech indicated they had to take my front bumper off in order to see if there was damage behind. Twenty minutes later, my car was brought around front to send me on my way. I stood in silence with the advisor, Eric, who presented the car to me without saying a word. Sales tactic. When I broke the silence and asked what was wrong with the car, he couldn’t articulate what was fixed, but indicated I was “made whole” although I couldn’t see underneath the car. Terrible customer service. Will never bring my car here again. Thanks to Amber for hearing us out. More

by ndiferdi Verified Customer Verified Customer

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