Amber Smith

I have a 2015 Tundra. I've always had it serviced at the dealership. This time I tried to get a simple oil change at one of the many "15 minute" places. After checking, th I've always had it serviced at the dealership. This time I tried to get a simple oil change at one of the many "15 minute" places. After checking, the 'quickie' place would cost about $40 more than Gettel. I contacted service advisor Amber Smith, who was so cheerful and enthusiastic, I couldn't help but enjoy my visit. !0 stars for Amber, 5 star service, 4 star dealer (well it is a dealer.) There's no reason to go anywhere else. I'll be back. Since you asked, my one gripe in the system is getting your car back after service. I pay my bill, and then the wait begins. Evidently, after I pay, they wait for a runner to get my keys and bring the vehicle around from a secret lot. I get it, no pay/no keys. But just give me the keys and point to it. I'd say the average wait after paying is 20 minutes. More

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Exceptional service,thanks Efrain Abreu service manager for ur service and excellent team ,I really appreciate you and your team for ur service and excellent team ,I really appreciate you and your team More

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I have the best Service Tech in Amber Smith I have ever had and trust her judgement, expertise, and communication skills which allow me to amke the best decisions have the best care for my vehicles. had and trust her judgement, expertise, and communication skills which allow me to amke the best decisions have the best care for my vehicles. More

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Amber Smith was patient and communicative through out the whole process. Relayed messages between myself and the mechanic team well as I had an emergent issue with a faulty water pump. Also, dealt with my wa whole process. Relayed messages between myself and the mechanic team well as I had an emergent issue with a faulty water pump. Also, dealt with my warranty company and answered all my questions and concerns. Didn’t try to heavily upsell like a lot of service reps do either. More

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Amber Smith is the absolute best. I lòok for her everytime I visit the dealership. I fully trust her and her recommendations when repairs are needed. She goes above and beyond in how I lòok for her everytime I visit the dealership. I fully trust her and her recommendations when repairs are needed. She goes above and beyond in how she treats her customers. True to her word and a fantastic personality. A consistent 5 star plus performer. More

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Amber Smith was great as she always is. She is an asset to your dealership. She is an asset to your dealership. More

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I made a discount arrangement with a rep no longer with the dealership. This discount arrangement was honored by the service department supervisor. This is an honest, ethical company. the dealership. This discount arrangement was honored by the service department supervisor. This is an honest, ethical company. More

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Service Lot Attendants are available and ready to help. Amber is amazing. She is very energetic, explains everything in detail and does her best to get your vehicle repaired and out the door. Amber is amazing. She is very energetic, explains everything in detail and does her best to get your vehicle repaired and out the door. More

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AWFUL! COMPLETE CHAOS. Throw out fees for items not needed. 3% credit fee? ABSURD! Won’t b back! COMPLETE CHAOS. Throw out fees for items not needed. 3% credit fee? ABSURD! Won’t b back! More

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Amber smith was excellent with helping me with my Toyota Highlander, great customer service always Highlander, great customer service always More

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