Amber Matthews

Since purchasing a new 2021 Navigator, we have encountered persistent issues, including oil burning for two years. Despite our attempts to contact the sales and service departments, we have receiv encountered persistent issues, including oil burning for two years. Despite our attempts to contact the sales and service departments, we have received no responses. The dealership’s customer service and vehicle reliability have been consistently inadequate. Furthermore, the dealership imposed a non-negotiable leather warranty on our vehicle, which has resulted in the deterioration of the seats within a short period. Unfortunately, the sales and service departments have failed to provide timely assistance in addressing these concerns. More

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Extremely unhappy with my experience with this dealership. Will NOT be purchasing from them again, or recommending to anyone. (EVER) Bought a brand new F150 from them the end of November 2024. T dealership. Will NOT be purchasing from them again, or recommending to anyone. (EVER) Bought a brand new F150 from them the end of November 2024. Traded in my previous car.. Started getting phone calls from my PREVIOUS trade lender.. saying they have not received a payment since (November 10) last payment I made.. Yeah.. when I tried calling the dealership. They were VERY unprofessional. I have yet to hear back from them.. still getting phone call from my Previous lender.. I do NOT recommend this unprofessional dealership.. More

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Everybody were very nice, very professional, they even valet me to and from my house and he got the work done at Oakay efficient time. And thank you very much. valet me to and from my house and he got the work done at Oakay efficient time. And thank you very much. More

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Professional and easy to work with. Service came to my driveway and fixed the recall in 20 minutes Service came to my driveway and fixed the recall in 20 minutes More

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THE WORSR FORD DEALERSHIP IN GEORGIA, SELL LEMONS, DON'T CARE ABOUT CUSTOMERS. BAD NEWS CARE ABOUT CUSTOMERS. BAD NEWS More

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Great Communication and service as always. One of the reasons I purchased my Ford from Angela Krause. One of the reasons I purchased my Ford from Angela Krause. More

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Andrew O'Sheilds is not an honest salesperson and his manager Kevin Cosnic isn't either. I bought Mach-E new that had defect on the first day they delayed getting it fix blaming on the parts shortage in manager Kevin Cosnic isn't either. I bought Mach-E new that had defect on the first day they delayed getting it fix blaming on the parts shortage in 2022 and now in 2023 they claim the warranty was decline when it was broken the first day. Both of them just try to avoid responsibility and pushing to Ford while Ford is saying is the dealership responsibility. Definitely not recommend or don't take your car if there is defect! More

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The worse Ford dealership ever. Bought a new vehicle within 4 month the check engine light came on for a major repair. They took forever to get the vehicle in because they didn't wa Bought a new vehicle within 4 month the check engine light came on for a major repair. They took forever to get the vehicle in because they didn't want to provide a loaner vehicle but wanted to keep ours for a week. Wasted a week doing a driving test stating that it would fix the issue needless to say it didn't. A week after the check engine light came back on, took the vehicle back and had to have a whole catalytic converter replaced, they stated that it was fixed shouldn't have the check engine light come back on. Once again not true within a week in a half check engine light came back on for another major issue, took the vehicle back and they stated they fixed the issue. Every since that the vehicle is not the same, burning gas rapidly, runs harder. Mind you this was a brand new vehicle we purchased only 29miles and has had check engine light on 4 times and 2 major services done and only had it for 7 months now. Contacted corporate to request a buy back because it qualifies for a lemon and they denied the buy back and couldn't a legitimate reason why, but we know why we're brown skin period. Writing this review to warn people don't spend your hard earned money here, find a dealership that will appreciate you as a customer who keeps their business afloat, a dealership who is honest and caring this Ford dealership is not that. Dealership is Angela Krause Ford Alpharetta More

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