Amanda Weaver

collision appraisal not folllowed On Friday, June 13th, my 2012 Explorer was disabled and towed to Brinson Ford in Corsicana, TX. The AC break was determined to be the result of a coll On Friday, June 13th, my 2012 Explorer was disabled and towed to Brinson Ford in Corsicana, TX. The AC break was determined to be the result of a collision a week before and I requested Brinson to repair all the collision damage while it was in their shop. Two weeks later, on June 26th I picked up my Explorer, an eight hour round trip. It was covered with the same bugs it came in with. When I asked to have it washed, the service manager Chris Stevenson said “The insurance company doesn’t pay me to detail your car” I pointed out to service advisor Bryce Polk that the grill had not been repaired and repainted as specified on the appraisal, but I would discuss that with Chris when I was back home. My rental car had been turned in and I was four hours from San Antonio. Repeated calls to Chris were getting me nowhere. “I’ve got to pull the files.” “That labor charge was to cover things we didn’t get paid enough for.” “That grill was the lower one we replaced.” Finally, on July 3rd, Chris agreed to send me a check for the work not done. I tried to call Chris several times the week of the 14th to follow up. Twice we were “cut off”. No luck contacting GM Chet Fowler or either Brinson Owners either. On July 22nd I found Amanda Weaver’s name on line and she investigated my problem. Today, July 31st, I received payment. Amanda was most helpful. Nobody else was. Final note: McCombs Ford collision shop in San Antonio fixed my Explorer in TWO days, and they detailed it too! Steve Miller More

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LOY GREETED ME AT THE DOOR AND I HAD NEVER BEEN THERE BEFORE, I FOUND THE LINCOLN DEALERSHIP ON THE COMP. AT HOME AND CALLED TO SEE IF THEY HAD THE LINCOLNS AS ROCKWALL,MESQUITE AND TERRELL DO NOT HAVE T BEFORE, I FOUND THE LINCOLN DEALERSHIP ON THE COMP. AT HOME AND CALLED TO SEE IF THEY HAD THE LINCOLNS AS ROCKWALL,MESQUITE AND TERRELL DO NOT HAVE THEM. I DID NOT WANT TO DRIVE ALL THE WAY TO PLANO. LOY ADVISED ME THEY HAD A LARGE VARIETY OF NEW VEHICLES AND WOULD BE GLAD TO SHOW ME. HE DID NOT HIGH PRESSURE ME INTO LOOKING AT SOMETHING I WAS NOT INTERESTED IN AND LET ME MAKE MY DECISION. IT WAS A SURPRISE CHRISTMAS PRESENT FOR MY WIFE,ALMA, AND I TOLD HIM I WOULD PICK ONE BUT SHE WOULD PROBABLY CHANGE TO A DIFFERENT COLOR OR EQUIPMENT, WHICH SHE DID WHEN I TOLD HER W WERE GOING TO CORSICANA. SHE SAID WHAT FOR AND I REPLIED; FOR YOUR CHRISTMAS PRESENT. SHE SQUEALED LIKE A STUCK PIG WHEN I TOLD HER WHAT MAKE, SHE WAS SO HAPPY. I THANK ALL OF THE PERSONEL WHO HELPED ME WITH WHAT THEY DID FOR HER, EVERYONE WAS SO CORDIAL AND HELPFUL. More

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We did the drive 4ur school event and the dealership, employees and volunteers where excellent. We could have not asked for a better experience... Thank you employees and volunteers where excellent. We could have not asked for a better experience... Thank you More

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We purchased a new Ford Ranger from Brinson,and we have used the service dept for all our needs. Their prices were very competive with other dealers. The service personal are very freindly and helpful. Rec used the service dept for all our needs. Their prices were very competive with other dealers. The service personal are very freindly and helpful. Recently I stopped in with a question on my 2008 farm truck and they very helpful> More

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The entire buying process was very pleasant. I was met and greeted in a very cheerful and friendly manner by Amanda Weaver. She introduced us to Jeff Short. My wife and I sat down with him to discuss th and greeted in a very cheerful and friendly manner by Amanda Weaver. She introduced us to Jeff Short. My wife and I sat down with him to discuss the Ranger we wanted to purchase. Jeff allowed us to test drive it. The price was very reasonable and I was offered a very fair trade amount for my old Ranger. I was preapproved by my credit union at a low APR but Jeff found a better rate. We have had the Ranger for about a month and are thoroughly satisfied. I highly recommend Brinson Ford and wonderful staff. We drove 120 miles but it was well worth it. Thanks to everyone at Brinson Ford of Athens,TX. More

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