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Amanda Sterling
Amanda Sterling
Service Advisor
Cherokee County Nissan
101 Harbor Creek Parkway
Holly Springs, GA 30115
87 Reviews
87 Reviews
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87 Reviews of Amanda Sterling
Verified Customer
June 05, 2025
Amanda was terrific- professional and kind. However, the woman who booked my appointment said it would take about an hour; when I got there, Amanda said it would take 2+hours. That was an incon However, the woman who booked my appointment said it would take about an hour; when I got there, Amanda said it would take 2+hours. That was an inconvenience for me but I agreed to wait on premise. I was not told I had to stay in a particular waiting area so I went up front near the showroom. No one ever confirmed if the cell number on record was accurate. They had my husbands number, not mine. So. When more things needed work, the authorization request went to hubbys number even though I was on premise. Hubby happened to have seen it and forwarded it to me. I authorized the work and of course that added more time to the appointment. Supposedly when the car was ready, someone called my name in the waiting area back by where you pay. I was up front and didn’t hear my name called. After three hours I went to look and didn’t see my car on the lifts. I went out to Amanda and saw my car in the bay ready to leave. I wonder how long it had been done and I was sitting there wasting time. Amanda said they aren’t allowed to come up into the showroom area looking for customers, in case I was talking with a salesperson about a trade in??? That’s dumb. And she asked if I hadn’t gotten the text that the car was done. No I hadn’t because they texted hubbys phone and he was driving on a highway roadtrip. Cool. Fine. So now I go pay $1200 for service that had me sitting for three hours. We update the phone numbers and our address. Great. I go out to car and, after $1200, they didn’t even run it through a complimentary carwash? Thanks. So I leave and go across the street to Walmart. I park and notice the cabin air filter still in its packaging on the passenger side floor. What??? Really? Now I go back to your dealership where I just spent three hours to have the work completed (pop in the filter) Amanda was apologetic and Devin was apologetic too but that was it. Not even a “hey let’s run your car through the wash for your inconvenience .” I was rather disappointed in the entire experience. I only came in to the dealership because it was the 105k service. I usually go to a local mechanic for the very reason that I haven’t had good easy experience here ever. I doubt I’ll hear from anyone about this review More
by MOMMAEMT218
May 29, 2025
Cherokee Nissan has a wonderful group of employees working for them my wife and I are very happy that we bought our car from them, so if you are in the market for a new car or pre owned give them a l working for them my wife and I are very happy that we bought our car from them, so if you are in the market for a new car or pre owned give them a look you will not be disappointed. More
by unklauren66
Other Employees Tagged: Robert Verdaguer, Rob Johanos, Selena Street-Oliver, Juan Olan, Corey Mitchell
May 18, 2025
Everyone at Cherokee Nissan has been so wonderful with everything that my wife and I had questions about or something that we needed I personally would have to say that they are a top notch car Dealership everything that my wife and I had questions about or something that we needed I personally would have to say that they are a top notch car Dealership, So go give them a visit and see for yourself. More
by unklauren66
Other Employees Tagged: Robert Verdaguer, Rob Johanos, Selena Street-Oliver, Juan Olan, Corey Mitchell
May 17, 2025
Nice service department. I love my 2003 Nissan Murano and they seemed to hear me on that. Important to keep the old gal running. No pressure put on to ditch her and had ther I love my 2003 Nissan Murano and they seemed to hear me on that. Important to keep the old gal running. No pressure put on to ditch her and had there been I would have left to find another car repair. More
by MCBORES
Other Employees Tagged: Bryan Walker
May 16, 2025
Exceptional and professional service from beginning to end. We could not have asked for better service. Jose Ramos went above and beyond to help us and was very knowledgeable. This dealership is real end. We could not have asked for better service. Jose Ramos went above and beyond to help us and was very knowledgeable. This dealership is really fortunate to have him. Also, Rob in finance was wonderful as well. Would highly recommend Jose and the awesome folks at this dealership. More
by kathypack123
Other Employees Tagged: Robert Verdaguer, Jose Ramos
