Amanda Monroe

First off I want to point out that I do not know Jesus Soria and I am leaving a one star on this person due to the fact that they are listed on this survey. I dealt with Megan Vannelli almost exclusively Soria and I am leaving a one star on this person due to the fact that they are listed on this survey. I dealt with Megan Vannelli almost exclusively so this review is based on my experience with her. My first interaction began when I located a 2019 BMW i8 on their website for sale. I inquired about this vehicle and received a response from Megan O/A the 24th of August 2024. I explained to Megan that I lived in Tennessee and would not be able to make the drive to Portland Oregon to see the vehicle in person. She informed me that would not be an issue as they ship many vehicles to customers. I signed the required documents on the 27th of August and promptly returned them to her. At this point the conversation went dry and I didn't hear from her for a day. I recached back out to her on the 28th of August to find out if there was anything I needed to do on my end to close out this process. Megan responded to me on the 28th of August and told me that they were just waiting on the funds for the vehicle to arrive. I had already secured funding and had a check from Navy Federal but was never told who to send it to or where to send it to. Again, effective communication would have fixed this. She also said that some DMV documents had been mailed to me. I was never told that I was being sent any additional documents by mail that I needed to sign. This was not a problem but again, the communication was non-existent at this point. I reached back out to Megan on the 3rd of September inquiring about the documents since I had not received them yet. I also inquired about a tracking number and the carrier that was used to ship the documents. I was told that I should be receiving them at any point and that she hadn't heard back from the finance department (Andrew Fox) with a tracking number. Once I received the documents on the 4th of September, I saw that they were mailed four days AFTER I was told that they were mailed. I returned the documents the same day I received them along with the check. They received them the next day on the 5th of September. Megan contacted me asking me if I had sent them back and I informed her that the tracking said that they had been delivered. She confirmed that they did in fact receive the documents and that they were being processed. Five days went by and I heard nothing from anyone so I contacted Megan again to find out if shipping had been setup and was told that my car was now at the BMW Dealership having a part fixed and that shipping would be setup once the received the car back from BMW. I was never told that there were any problems that required the car to be sent to BMW and while I appreciated the work being done by BMW, this was not communicated with me until after I asked for an update. The vehicle came back from BMW on the 12th of September but still did not ship out until the 19th of September. I had to contract her again to find out that the vehicle finally shipped. I finally received my car on the 25th of September which was almost a full month after I signed my paperwork. My frustrations did not stop here. The temporary tag expired on 7 October which was 12 days after I received the car. I contacted Megan on the 8th since the tags had expired and I still did't have my registration yet. She proceeded to tell me that my registration had not been sent to Tennessee yet because they did't have a copy of my insurance. Nobody contacted me to get a copy of it either so my registration paperwork just sat for over a month. I finally received it on 30 October. I was also FORCED into a $795 Protection package as a dealer add-on which included a 5 year ceramic coating applied to the exterior which turned out to be untrue. I apply ceramic coatings to all my vehicles and I know how they should look when wet and this vehicle paint was not hydrophobic at all. Horrible experience from start to finish. More

by Just A Car Guy Verified Customer Verified Customer

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First off I want to point out that I do not know Jesus Soria and I am leaving a one star on this person due to the fact that they are listed on this survey. I dealt with Megan Vannelli almost exclusively Soria and I am leaving a one star on this person due to the fact that they are listed on this survey. I dealt with Megan Vannelli almost exclusively so this review is based on my experience with her. My first interaction began when I located a 2019 BMW i8 on their website for sale. I inquired about this vehicle and received a response from Megan O/A the 24th of August 2024. I explained to Megan that I lived in Tennessee and would not be able to make the drive to Portland Oregon to see the vehicle in person. She informed me that would not be an issue as they ship many vehicles to customers. I signed the required documents on the 27th of August and promptly returned them to her. At this point the conversation went dry and I didn't hear from her for a day. I recached back out to her on the 28th of August to find out if there was anything I needed to do on my end to close out this process. Megan responded to me on the 28th of August and told me that they were just waiting on the funds for the vehicle to arrive. I had already secured funding and had a check from Navy Federal but was never told who to send it to or where to send it to. Again, effective communication would have fixed this. She also said that some DMV documents had been mailed to me. I was never told that I was being sent any additional documents by mail that I needed to sign. This was not a problem but again, the communication was non-existent at this point. I reached back out to Megan on the 3rd of September inquiring about the documents since I had not received them yet. I also inquired about a tracking number and the carrier that was used to ship the documents. I was told that I should be receiving them at any point and that she hadn't heard back from the finance department (Andrew Fox) with a tracking number. Once I received the documents on the 4th of September, I saw that they were mailed four days AFTER I was told that they were mailed. I returned the documents the same day I received them along with the check. They received them the next day on the 5th of September. Megan contacted me asking me if I had sent them back and I informed her that the tracking said that they had been delivered. She confirmed that they did in fact receive the documents and that they were being processed. Five days went by and I heard nothing from anyone so I contacted Megan again to find out if shipping had been setup and was told that my car was now at the BMW Dealership having a part fixed and that shipping would be setup once the received the car back from BMW. I was never told that there were any problems that required the car to be sent to BMW and while I appreciated the work being done by BMW, this was not communicated with me until after I asked for an update. The vehicle came back from BMW on the 12th of September but still did not ship out until the 19th of September. I had to contract her again to find out that the vehicle finally shipped. I finally received my car on the 25th of September which was almost a full month after I signed my paperwork. My frustrations did not stop here. The temporary tag expired on 7 October which was 12 days after I received the car. I contacted Megan on the 8th since the tags had expired and I still did't have my registration yet. She proceeded to tell me that my registration had not been sent to Tennessee yet because they did't have a copy of my insurance. Nobody contacted me to get a copy of it either so my registration paperwork just sat for over a month. I finally received it on 30 October. I was also FORCED into a $795 Protection package as a dealer add-on which included a 5 year ceramic coating applied to the exterior which turned out to be untrue. I apply ceramic coatings to all my vehicles and I know how they should look when wet and this vehicle paint was not hydrophobic at all. Horrible experience from start to finish. More

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Found it to be easy to work with the team out of Portland than to deal with local sharks. than to deal with local sharks. More

by WILLIAM87 Verified Customer Verified Customer

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Awesom place to buy your new or used vehicles. All the people who work there were very helpful. An extra shout out to the two who stood out for me: Joseph Edgerly Sales (503) 525-6257 and Am All the people who work there were very helpful. An extra shout out to the two who stood out for me: Joseph Edgerly Sales (503) 525-6257 and Amanda Monroe Customer Care (503) 928-8470 It was a pleasure working with you both, Deb Vaillancourt More

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Purchases 30 days ago and I’m Still missing paperwork for to obtain a license plate to obtain a license plate More

by BRANDON.BENNETT Verified Customer Verified Customer

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I much prefer the Portland Lithia location over the Beaverton one. I think the service people are far more friendly and knowledgeable, with a genuine interest to serve their customers. I never felt lik Beaverton one. I think the service people are far more friendly and knowledgeable, with a genuine interest to serve their customers. I never felt like I was pressured to perform any services, or otherwise am always explained the pros and cons. I have had very bad experience with the Berverton location, but so far the Portland location has been great. More

by STEPHANIE CHIN Verified Customer Verified Customer

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I was very displeased with 90 percent of my experience with this company. My sales agent did not listen to anything I stated and made my buying the vehicle much more complicated than it needed to be. I al with this company. My sales agent did not listen to anything I stated and made my buying the vehicle much more complicated than it needed to be. I also paid for shipping twice and have not been reimbursed nor does anyone care to contact me about my issues. Not the dealer I would recommend. The finance lady was the only good person to work with. More

by FIREMAN1021 Verified Customer Verified Customer

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