Amanda McCaslin

I, Elizabeth Gilliam purchased a 2017 Kia Soul and an extended warranty from this business, and brought my vehicle to them for scheduled maintenance. A week ago I paid for a diagnostic test at the Kia pl extended warranty from this business, and brought my vehicle to them for scheduled maintenance. A week ago I paid for a diagnostic test at the Kia place this business instructed me to, and had to pay for that. The findings were that the engine was consuming excessive oil, or oil was being placed in the wrong area. A few days later, while driving, my vehicle starts driving funny, I pull over, have vehicle towed back to Kia, call selling dealership to inform them. I start warranty claim, Tim Short Mitsubishi just on the 16th of December sent over necessary paperwork to warranty company. The process is at a stand still because in order for Kia to do any repairs, they need to do a combustion cleaning that is $1000, and that is not covered in the extended warranty unless repairs are being done. Technically if Tim Short Mitsubishi was servicing the vehicle and doing the maintenance oil changes, they should rightfully cover the cleaning in order for me to be on the road to having my vehicle fixed, instead of saying it's out of their hands after they were the only ones doing maintenance on my vehicle. This has been a troublesome process with this business. At this point I want to inform people of how this company does business and let people know that the company they're pushing for an extended warranty is very low class, and not worth it. At this point the only resolution is for Tim Short Mitsubishi to cover any necessary testing in order for my vehicle to be repaired, instead of trying to get around it. More

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The dealership is wonderful and so are all of the employees. I was treated very nicely. employees. I was treated very nicely. More

by SOFTBALLAUNT.NW Verified Customer Verified Customer

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Great job! ! Keep up the great work 3 third car the family has bought from Tim Shorts. ! Keep up the great work 3 third car the family has bought from Tim Shorts. More

by larry22howard22 Verified Customer Verified Customer

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It was a fast an easy process even with a trade in. I would recommend I would recommend More

by jspencerav13 Verified Customer Verified Customer

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I don’t know Juan. Charley was our dealer. He went above to help us get the car we wanted. Charley was our dealer. He went above to help us get the car we wanted. More

by alross67 Verified Customer Verified Customer

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Friendly and courteous They are very helpful and explain everything to me. Told me what I needed to take care of. explain everything to me. Told me what I needed to take care of. More

by LARUEHARPER Sr Verified Customer Verified Customer

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Totally transparent from start to finish, I will never shop anywhere else. Both vehicle purchase and service Dept. 100% shop anywhere else. Both vehicle purchase and service Dept. 100% More

by jon9259 Verified Customer Verified Customer

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Tim Short and their staff go above and beyond to make sure your needs and wants are met. sure your needs and wants are met. More

by karl.davis1205 Verified Customer Verified Customer

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Amanda was great to work with via internet and email. .... and Monsey was a great salesperson! .... and Monsey was a great salesperson! More

by jonetta.scott Verified Customer Verified Customer

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Friendly helpful and courteous staff. They make you feel at home and relaxed. Very glad I chose Tim Short Mitsubishi. They make you feel at home and relaxed. Very glad I chose Tim Short Mitsubishi. More

by rhondaholtz Verified Customer Verified Customer

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