Amanda Donovan

Quick and job done efficiently. It was my first time getting my oil changed at a Honda dealership. Will return It was my first time getting my oil changed at a Honda dealership. Will return More

by ROBERT.JONES22 Verified Customer Verified Customer

Report | Print

Know nothing of how to fix jeeps. Still insisted on doing it themselves.took 2 days to do what should have taken three to four hours. Had me get an estimate from local dealer. Dch Still insisted on doing it themselves.took 2 days to do what should have taken three to four hours. Had me get an estimate from local dealer. Dch service said it was 1 part. In reality my estimate said it was multiple parts. Apparently they needed me to get the parts list for them. Had to get a rental (which was 24 hour and 100 miles) ( i livr 110 miles away. So over 220 miles is what i used.) asked to speak with someone higher up. Got no one. Was rushed out door, with vauge promises car would be extended. I had to rearrange my work schedule to come back. So that i did not have to pay additional days and not have to fight Friday evening traffic. They had promised I could get this done near me. Then without reason changed their mind. Before I got my jeep they had done the back breaks and mufflers. But never noticed that both clutch and e break were broken. I broke down with clutch. Got that fixed elsewhere. This dealer only gave me a small amount of money for this. Took them over a month to get parts for e break. The local jeep dealer told me 2 days to get parts they had all of them. 3 hours to install. I asked for an oil change to help make up for some of the inconvenience they gave me. It was an issue. Finally was agreed to but I can't be sure it was really done. So much of what was said was inaccurate or out and out lies. Even E break is not right. I need to take it to mechanic here to see what they did wrong. That will come out of my pocket. I asked why I had 2 lights on on my dash. Was told they "didn't know. They are not good with jeeps." Then why did you make me go here. I went to autozone. They put the code finder on it. Gave me my answer in 5 minutes. But these guys could not do that. This place did nothing right. As a rule I have lots of understanding when dealing with repair shops. No 2 cars are alike. Some take a bit longer to fix. Some less. I am not a mechanic, these guys are "trained" proffessionals. But I was in absolute tears with this whole process. There is one machanic that is out and out rude. I wouldn't ever allow him to deal with the public. He is sarcastic. Tells you to text him. He does not answer. When he does he is rude. No one there calls back. It's a fight. Three weeks before they made me an appointment to get E break fixed. Then when i got there no parts. No one knew who made the appointment. So much lack of communication. They are unreal. If I could give a negative star review I would. They need to get it together. If you can't fix something make the right arrangements that take care of your customer. I will never go to this dealer or service center again. They may look all new and redone. They should spend that money on qualified help. More

by BEARS3TURNER Verified Customer Verified Customer

Report | Print

Most of my friends recommended DCH is one of the best dealer in NJ. So decided to go with DCH Academy Honda. The Sales Person Alejandro & Finance person Mina were provided excellent support in completing dealer in NJ. So decided to go with DCH Academy Honda. The Sales Person Alejandro & Finance person Mina were provided excellent support in completing the financials and they helped me through out the entire process of car purchase. Special thanks to Samiyah winfield Internet Sales person for accepting all my emails & calls offered one best price for Honda CR-V. Much appreciated !! Highly recommended staff and thanks to everyone !! More

by Sada Namini Verified Customer Verified Customer

Report | Print

Marcus Small did excellent job. He meant what he said and there was no surprise in the deal from start to finish. They honored my financing ( which I got it approved from major bank He meant what he said and there was no surprise in the deal from start to finish. They honored my financing ( which I got it approved from major bank at lower rate than dealer). The entire deal including financing was so smooth that at a point I was little curious about the deal. I guess I got reasonable deal provided the current auto market. Thank you Marcus Small. 🍾🍾🎉🎉 More

Report | Print

Robert Lidondici was very easy to deal with. He was extremely knowledgeable about the vehicle and very professional. I am very happy with my experience at the dealership. Thank you! extremely knowledgeable about the vehicle and very professional. I am very happy with my experience at the dealership. Thank you! More

Report | Print

Made a happy purchase. Ask and you shall be given: DCH ACADEMY HONDA made it work for our entire family, including our new member, a three month old puppy. Ask and you shall be given: DCH ACADEMY HONDA made it work for our entire family, including our new member, a three month old puppy. More

Report | Print