They so professional, kind and focused on my needing and
made me so happy to visit them I am so proud of them to be a part of Brandon Honda dealer
made me so happy to visit them I am so proud of them to be a part of Brandon Honda dealer
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by jorgejesusgonzalezleon74
Verified Customer
Verified Customer
Thank you to this amazing team for letting me choose the
right right for me.
right right for me.
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by nrosendo0627
Verified Customer
Verified Customer
Everyone was very nice and professional.
They worked with me to get me into the vehicle that I wanted.
They worked with me to get me into the vehicle that I wanted.
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by danaparker621
Verified Customer
Verified Customer
Alysa took the time to listen to my needs and budget, she
was wonderful and very efficient.
was wonderful and very efficient.
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by Stephanie
Verified Customer
Verified Customer
Dealership looks clean and organized.
Alysa and Ayman were helpful and pleasant to work with. I wish the price haggling can be avoided but I guess that’s just part of the car buying pro
Alysa and Ayman were helpful and pleasant to work with. I wish the price haggling can be avoided but I guess that’s just part of the car buying process.
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by winf10341
Verified Customer
Verified Customer
Alysa was very pleasant and professional.
Her enthusiasm and desire to help us purchase our vehicle is greatly appreciated. The entire process, which was tedious and extremely time consuming,
Her enthusiasm and desire to help us purchase our vehicle is greatly appreciated. The entire process, which was tedious and extremely time consuming, was made more bearable due to her confidently agreeable disposition.
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by praisemusic13
Verified Customer
Verified Customer
Alysa was simply wonderful.
She tooks the time to listen to my need and budget!
She tooks the time to listen to my need and budget!
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by Stephanie
Verified Customer
Verified Customer
It is a large dealership but they seemed to take care of
the customer in a quick and efficient manner.
the customer in a quick and efficient manner.
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by cself_99
Verified Customer
Verified Customer
Alyssa , Ben, and John were all absolutely amazing !
!!! My wife and I left tired but extremely happy with our purchase!
!!! My wife and I left tired but extremely happy with our purchase!
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by SRULLAN3111
Verified Customer
Verified Customer
Feb 09, 2026 -
Brandon Honda responded
Thank you for the great feedback! I’m glad to hear Alyssa, Ben, and John took such good care of you and your wife. Long days can happen, but it’s great to know you left happy with your purchase—that’s what matters most. Enjoy your new vehicle, and thank you for choosing Brandon Honda!
Justin Jarrell
General Sales Manager
Brandon Honda
813-664-1234
justin@brandonhonda.com
I did not really work with Franklin enough to give him a
rating. Alysa took over from him the morning we arrived for our appointment with Franklin. She spent a great deal of time with us. Unfortunately,
rating. Alysa took over from him the morning we arrived for our appointment with Franklin. She spent a great deal of time with us. Unfortunately, due to her status as a "new" sales person, she gave us some inaccurate information at the very start, which caused problems at closing. Once we got the problems resolved, which took an extra 24 hours, she spent more time with us. Too much time, actually. We sat in her office for about 45 minutes alone and we did not know where she was. This was not very professional, in our opinion. Galvin, in finance was very good. He was professional, knowlegable, and easy to work with. Another person, I think his name was Meti, or Medy, or something like that, he was a real jerk, a hothead that almost lost our sale.
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by time2gosailing
Verified Customer
Verified Customer
Jan 19, 2026 -
Brandon Honda responded
Thank you for taking the time to share your detailed feedback. I appreciate you acknowledging Galvin’s professionalism in finance and the effort Alysa put into working with you, especially once the initial issues were identified.
I apologize for the inaccurate information provided early in the process and for the delays and lack of communication you experienced — that’s not the level of coordination or professionalism we expect, regardless of experience level. Your comments about being left waiting without explanation and the interaction with another team member are also concerning and will be addressed internally.
Your feedback is important, and I appreciate you bringing these matters to my attention. We will use it to improve communication, training, and accountability moving forward.
Sincerely,
Justin Jarrell
General Sales Manager
Brandon Honda
813-664-1234
justin@brandonhonda.com
Jan 19, 2026 -
Brandon Honda responded
Thank you for taking the time to share your experience. I’m very sorry to hear about the frustration you encountered during your visit — that is not the level of service or communication we expect from our service department.
You’re absolutely right that every visit should begin with acknowledging the customer and evaluating the vehicle before discussing recommendations. I regret that this did not happen in your case and understand how that would raise concerns about transparency. I also understand your frustration regarding the diagnostic fee and the lack of shared records between Honda dealerships — that should have been explained more clearly.
Pricing and service recommendations should always be presented with clarity, context, and without pressure. Your feedback regarding how these items were communicated is taken seriously, and I will be reviewing this internally to ensure our process stays customer-focused and respectful.
I appreciate you bringing these concerns to my attention and would welcome the opportunity to discuss this further and review your visit in detail. Please feel free to contact me directly at rvanhart@brandonhonda.com or 813-664-1234.
Sincerely,
Rachel Van Hart
Director Fixed Operations
Brandon Honda
rvanhart@brandonhonda.com
813-664-1234