Alphonse Panlilio
Alphonse Panlilio at Bell Audi
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Alphonse Panlilio

Service Consultant

Bell Audi

782 US-1
Edison, NJ 08817

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4.9
84 Reviews
4.9

84 Reviews

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84 Reviews of Alphonse Panlilio

October 02, 2024

Dealership Rating
Employee Rating

Have been a loyal customer since 2000 and always very happy with the great customer service and care. I highly recommend Bell Audi More

by CC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Schmidt, Jason Skolnick

Oct 02, 2024

Bell Audi responded

Thank you for being a loyal customer since 2000! We're delighted to hear that our great customer service and care have kept you happy. Your recommendation means a lot to us at Bell Audi!

March 23, 2024

Dealership Rating
Employee Rating

Veronica is exceptional. Professional, knowledgeable, courteous service was promp and and and and and and More

by jjj1752
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Craig Hewit, Michael Slyman

Mar 24, 2024

Bell Audi responded

We're so glad to know that Veronica provided you with exceptional service at Bell Audi! Your kind words are greatly appreciated. Thanks for the review! We are here for any of your future needs!

March 08, 2024

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Employee Rating

Charged for fuel on rental , when I had filled it up to previous gauge Not happy More

by Jambobhupi
Service Time
Service Communication
Recommend Dealer
Yes
Mar 08, 2024

Bell Audi responded

I would be grateful for the chance to speak with you directly and see what I can do to improve your experience. If you're willing to talk this through, please give me a call at your earliest convenience. Thank you for your feedback, Ryan Schmidt - General Manager - 888-422-9684

February 13, 2024

Dealership Rating
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Todays service was great my car was picked up at my home by a polite young man who left a loaner car and after a service video to explain the issues with my car and cost the car was brought back to me clean More

by Dave27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Hewit , Nick Esposito

Feb 13, 2024

Bell Audi responded

Dave, we're glad to know that our pick-up and drop-off service worked out so well for you. Our team at Bell Audi is always here to make your life easier! Thanks for the review.

February 03, 2024

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Always had excellent service First time they did not preform well Have to bring car back Inconvenient More

by Solomon
Workmanship
Service Time
Recommend Dealer
Yes
Feb 05, 2024

Bell Audi responded

Solomon, I'm sorry to learn that your recent experience didn't meet the high standards we strive for. We understand how bringing back your car can be inconvenient and apologize for this situation. Please reach out so we can make things right and ensure you receive the excellent service you're accustomed to in future visits. Thank you, Ryan Schmidt - General Manager - 888-422-9684

December 07, 2023

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Employee Rating

Our 10th year of bringing our Q5 in for service and it's always a pleasure. Alphonse makes the appointment, describes the service and checks us in. We get a short video describing the condition of our Q5 More

by xlevine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 07, 2023

Bell Audi responded

We're delighted to know that you've been with us for a decade and still find our service at Bell Audi enjoyable. It's great to see Alphonse has consistently provided excellent assistance, making your visits smooth and informative. We appreciate the feedback on your Audi Q5's improved performance - here’s to many more years of partnership!

November 06, 2023

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Excellent service. The part was replaced in a timely manner, and I was kept updated during the process. More

by medfin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 06, 2023

Bell Audi responded

We're glad to know you had an excellent service experience at Bell Audi! Keeping our customers updated and completing work in a timely manner is always our goal. Thanks for the positive feedback!

October 15, 2023

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Employee Rating

The service itself was prompt and efficient. The technicians worked diligently, using advanced diagnostic tools and equipment to identify and address the problems with my car. Throughout the pro More

by Gustavo Woltmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Craig Hewit, Michael Slyman

Oct 16, 2023

Bell Audi responded

Gustavo, we're glad to know our team at Bell Audi was able to provide you with efficient and transparent service. We always aim for clear communication and we are glad that we have left the right impression. Safe travels and we hope to see you again down the road!

October 04, 2023

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My service technician is excellent. He always accommodates my car anytime. He explains to me everything. More

by gttgemini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2023

Bell Audi responded

We're glad to know that our service technician has been able to assist you effectively and keep you informed at Bell Audi. Thanks for the positive feedback!

September 01, 2023

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Service Department is outstanding! Everyone there is dedicated and thorough. Dealership and service are tops. More

by ethelaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 01, 2023

Bell Audi responded

Ethelaney, we're delighted to know you had an outstanding experience with our Service Department at Bell Audi. We strive for dedication and thoroughness in all that we do. Thanks for the high praise!

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