Alondra Nava

If you want to completely ruin your car buying experience and feel like you got ripped off no matter how well you think you negotiate, then this is the car dealer for you! The salesmen Rodger Vazquez (nickna and feel like you got ripped off no matter how well you think you negotiate, then this is the car dealer for you! The salesmen Rodger Vazquez (nicknamed Tank) and manager Laso Abbas will turn the screws on you for several hours, simply waiting for you to make a mistake, at which point they will pounce with new ways to increase the cost of the car. First off, the car was listed online via several car websites, all with different prices. Then when we got to the dealer, there was a completely different, and higher price listed on the vehicle window sticker. Once we negotiated a deal (several hours in the making), they only provided one key, even after assuring us several times there were two that came with the vehicle. Of course if you don’t buy the magic Zurich package, which seems to vary in price depending on how much they need to make on the car, then you’ll only get one key. We refused to pay for the Zurich package, which is said to be some sort of paint protection already pre-installed on all of their vehicles, regardless of if you want it or not. Only after haggling with them, they agreed to pay for half of a spare programmed key. Alondra Nava in finance was an absolute gem during the whole process. I feel bad for her because she genuinely seemed to want to do us right. The other employees and especially management could learn a lot from her. There were a few other helpful employees, but overall the management of this dealership makes it a toxic and unfun car buying experience. At one point, Mr. Abbas escalated to a completely uncalled for level of aggression, at which point another employee had to walk him back from his ledge and apologize for him. Nearly a year later we are still waiting on the complete spare key to come in. A recent call about the key resulted in the same discourteous and unprofessional attitude. No surprise, nothing has changed. I’m pretty resilient, but most people would have walked from the racist comments and generally inconsiderate attitude much of the staff used with us and around us. Knowing what I know now, I would not send my worst enemies here to purchase a lug nut, much less a vehicle. More

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Dealing with the service department is always easy and they are always knowledgeable about what is going on. they are always knowledgeable about what is going on. More

by kylecwatkins Verified Customer Verified Customer

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Frauds and criminals- they failed to pay off my car they purchased in time leaving me negative credit points and have completely neglected to fix their wrong even after 15 plus calls promising to do somethi purchased in time leaving me negative credit points and have completely neglected to fix their wrong even after 15 plus calls promising to do something. I have reported them to the BBB, give your money elsewhere!! More

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Great experience at Envision CDJR West Covina. Salesmen and staff were very attentive and accommodating. My salesman Dakota is the best and went the extra miles for me, literally. Salesmen and staff were very attentive and accommodating. My salesman Dakota is the best and went the extra miles for me, literally. More

by RDUCKBOY Verified Customer Verified Customer

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I went down they found a vehicle I wanted immediately we took it for a test drive. Loved it the 2023 compass latitude, 4 x 4 really is a good vehicle. Lots of power 2.0 turbo . The salesman was very knowle took it for a test drive. Loved it the 2023 compass latitude, 4 x 4 really is a good vehicle. Lots of power 2.0 turbo . The salesman was very knowledgeable about the vehicle and helped me extensively on all the new fancy electronics and how to work everything we went in and we made the deal. Give me a really good price. Best price in southern California I live in Escondido and I drove all the way there to get it. And it was worth the drive. .Everybody there was very friendly and helpful. I would definitely go back it definitely was a five star experience. More

by JAMES Verified Customer Verified Customer

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James did a great job getting me the vehicle I wanted at the price I wanted to pay. The dealer did a great job getting little things done to the vehicle before I left the lot. If you are looking for a Jeep the price I wanted to pay. The dealer did a great job getting little things done to the vehicle before I left the lot. If you are looking for a Jeep I recommend you asks for James to handle your transaction. More

by TOLESPAUL Verified Customer Verified Customer

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I think James did a great job getting me the price I wanted and willing to pay, wanted and willing to pay, More

by TOLESPAUL Verified Customer Verified Customer

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Everyone was Great! Highly recommended. Will be coming back to West Covina Dodge you guy are the best Highly recommended. Will be coming back to West Covina Dodge you guy are the best More

by Hussein Ch. Verified Customer Verified Customer

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They were friendly and helpful. Went the extra mile.i would definitely recommend to others. Went the extra mile.i would definitely recommend to others. More

by SHANNIEDOLL.SD Verified Customer Verified Customer

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Don't do business with this place. Every single one of them lie to you and try to play you especially if you have no clue what your walking into. Since I'm young, they used Tatiana Gha Every single one of them lie to you and try to play you especially if you have no clue what your walking into. Since I'm young, they used Tatiana Ghanem to try to sell me the Durango SRT. She said what every salesmen feeds you, "I'm on your Side not on the managers side" and all this other BS. I know their strategy so they couldn't get me. We were talking about APR and the Sales Manager Eric Lopes told me "don't worry about the apr it doesn't matter if it's high" as if he is going to pay for it. I sold them my Durango Gt on May 10, 2023. Today is June 16, 2023 and they still have not paid it off and I still have to make payments on the Gt I sold them and the SRT Durango I got from them. They have a reputation for not paying off the cars they buy from people. DO NOT SELL THEM YOUR CAR AND GET ANOTHER ONE BECAUSE YOU WILL BE PAYING FOR BOTH OF THEM. I had called Alondra Nava the Finance Manager days after May 10 and she said the car would be paid off in a few days which was a lie. I went in to speak to Laso Abbas the General Manager and he said they send out the checks every 5th of the month which is a lie. It's going to be 2 weeks and Chrysler Capital is still calling me advising to make a payment and mentioned they have not received anything from this dealer. It's funny how Alondra did not mention the company sends out the checks on the 5th but "it will be paid off in a few days from the 10th of May" but the GM Laso said the beginning of the month on the Sth. Clearly they are not communicating on how to lie to people. They also get bothered with people they can't BS and start rotating the salesmen. They tell you there's a program from ZURICH SHIELD attached to every car for the paint, interior and other stuff that adds 10k to the car and tell you " I'm going to give you a discount and it will be 6k. They added it to my Durango for $2995. On the form it states you do not have to buy this to get a vehicle. But of course they lie to you. I wouldn't recommend this place. More

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