Allyson Gritzuk | Page 3

My family and I have bought well over 10 vehicles from this particular dealership as returning customers, my vehicle was in an auto accident and I took my vehicle back to this dealership to get fixed. It this particular dealership as returning customers, my vehicle was in an auto accident and I took my vehicle back to this dealership to get fixed. It took 6 months AND MORE to get fixed and my family and I were never once called and informed on the status of the vehicle or any updates on what needed to be fixed. The only time my family and I got an update was if we called the dealership ourselves and the service representatives tell us they will call us and NEVER HAVE CALLED US. I’m still waiting on one last part that was quoted to be in but the dealership is still waiting on the part and have not updated us on what’s going on. The vehicle was returned to me in poor condition not as I left it from the accident. My truck was very dirty on the inside, I have missing paint on my passenger door, I have a dent that I never had before, my windshield wiper fluid wouldn’t spray, and my hood is not lined up on my truck. For being a “valued” returning customer I am not pleased with this service and this is not acceptable. More

by Briannasmith Verified Customer Verified Customer

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Great service people were nice and work was done in a timely matter. Would go to the location again timely matter. Would go to the location again More

by Geno Verified Customer Verified Customer

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The people working there are very friendly and helpful. It took a very long time to get the car fixed because they were waiting for parts. It took a very long time to get the car fixed because they were waiting for parts. More

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The work they did was great. Their communication needs a little help. Friendly but unclear in their comments. Their communication needs a little help. Friendly but unclear in their comments. More

by nannym Verified Customer Verified Customer

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Took too long to get my car back. Lake Ford did not call insurance to report field claims adjuster delays and lack of response. Lake Ford held my car for 2 months post MVA. Lake Ford did not call insurance to report field claims adjuster delays and lack of response. Lake Ford held my car for 2 months post MVA. More

by cstetz57 Verified Customer Verified Customer

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Craig was very easy to work with Gina and The Body Shop was extremely nice in a difficult time for me service was fantastic was extremely nice in a difficult time for me service was fantastic More

by Al Verified Customer Verified Customer

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I think that you they give you the best service of any car dealer in Milwaukee Wisconsin thank you God bless sincerely Scott schutz s c h u e t z e car dealer in Milwaukee Wisconsin thank you God bless sincerely Scott schutz s c h u e t z e More

by scottschuetze63 Verified Customer Verified Customer

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Prompt work as promised, very helpful and well informed people. Again thank you very much for taking care of my car. people. Again thank you very much for taking care of my car. More

by Artg752 Verified Customer Verified Customer

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