Allison Woolf

I am very satisfied with the workers at Honda North, Danvers. Lucky Chan and Allison in the Service Department are a great team. My gas cap could not open. The cable to the gas cap needed replacement Danvers. Lucky Chan and Allison in the Service Department are a great team. My gas cap could not open. The cable to the gas cap needed replacement. Lucky Chan had come to my house to test the problem. When he knew what was wrong, he telephoned Allison to order the part. He drove my car to be repaired. On his way to the shop he picked up the part. He told me it would be fixed the next day. When it was fixed, he telephoned me and asked me if I wanted to have a registration sticker renewed. He also told me what needed to be done for the winter so I would not have to be coming back and forth to the shop. I am elderly and find that a big inconvenience. He brought back my car with another driver helping him so they could get back to the shop. The car was clean and full of gas when it was brought back. I have never experienced such great service! I will go there for all my services. More

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Good dependable timely no wait trustworthy friendly . Immediately serviced my car. Knowedgable Supplied update upon lea ing Immediately serviced my car. Knowedgable Supplied update upon lea ing More

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I had to go to Service to schedule an appointment. It was quick and easy and while I was there, I had an oil change that was exceptionally fast and everything was done correctly. The proper oil, oil f It was quick and easy and while I was there, I had an oil change that was exceptionally fast and everything was done correctly. The proper oil, oil filter filled up all fluids, air pressure tires as well. More

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Allison was very helpful in scheduling my appointment and letting me know what service items would be needed; oil change only. As requested she made sure a loaner car would be available. Chad was excellent letting me know what service items would be needed; oil change only. As requested she made sure a loaner car would be available. Chad was excellent. An oil change and detailing had been scheduled. There was a delay in completing detailing which he called and explained. The car was then ready when he advised. Overall the service was excellent and timely. More

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Honda North, the staff is professional, and always very helpful. I would Highly recommend this dealership. helpful. I would Highly recommend this dealership. More

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I bought a car a few months ago and ordered the service maintenance package. It seemed like a great deal until I had to deal with the service department. I made an appointment online to get an oil change a maintenance package. It seemed like a great deal until I had to deal with the service department. I made an appointment online to get an oil change and check out a minor issue that I noticed with the car. 1st the appointment was outright cancelled, - no call just an email. I responded to th service assistant Allison and received no response, so I rebooked the appointment. I received a call from them the day before the appointment telling me for them to look at the car I would have to leave it for the day. I told her that would not be possible on such short notice, but still needed the oil change. She was abrasive and told me oil changes are first come first service which doesn't solve my minor issue with the car. I was told I would have to make another appointment and leave it for the day. First impressions leave a lasting impressiona and this one shows the customer service is well below par. I wish I could revise my contract, I'd rather take my car to my regular mechanic, at least they treat me with courtesy. More

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