Allen Williams

They were very helpful not pushy or high pressure, had fair prices on new vehicles and for my trade and didn’t try to sell me a bunch of insurance I didn’t want. fair prices on new vehicles and for my trade and didn’t try to sell me a bunch of insurance I didn’t want. More

by ksanford0 Verified Customer Verified Customer

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I have had my car in the shop in & out at least 4 or 5 different times within 1 1/2 years. 1st time 6/15/23 for a new timing chain ($864.80). 2nd time (6/30/23) within 600 miles for leaking oil & noisy, different times within 1 1/2 years. 1st time 6/15/23 for a new timing chain ($864.80). 2nd time (6/30/23) within 600 miles for leaking oil & noisy, misfiring, out of time, loud engine noises. I was told it had NOTHING to do with the timing chain! (another machanic said that the timing belt set wrong what would cause this type of problem). $2137.83 bill to fix problem. Still oil leaking - We were told it's the head needing replacement AGAIN. Replaced during the last repairs! We were told that the head was back ordered since Chevy doesn't make any more. They would have to get a refurbished one. One year later, 11/22/24 (and still leaking oil) I was told this time it was a leaking gasket (one they said they didn't touch or replace) And it needed a water pump & oil pump. Turned out to be another $1977.48 to fix. The car is STILL leaking oil. We were call that our backorder parts were in. (that we were told was a head) What came in were cramshafts. They said we were NEVER told it needed a new head. but cramshafts. These were replaced at no charge. STILL leaking oil!! Next they told us it was the head leaking but the replacement head done back in 2023, the warranty was NOW EXPIRED! We would have to pay for another one!!! They still claim they said they were waiting a the camshafts not another head. Every time we went in to check if the head had come in, we were told that the HEAD had not come in yet. I must have stopped in about every 2-3 weeks for an update. Nate Wright was the Service adviser for the 1st two services listed. Mason Conrad was for the 2nd two. More

by Pixie Verified Customer Verified Customer

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Good, pleasant staff. . they make every effort to take care of two oldies..good performance by employees . they make every effort to take care of two oldies..good performance by employees More

by jhansenclan Verified Customer Verified Customer

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The experience was great and only have good things to say about dealing with the crew at Crump Reese. about dealing with the crew at Crump Reese. More

by robertams Verified Customer Verified Customer

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Had my truck in there 4 times and they still have not got it fixed. It's a new truck under warranty. it fixed. It's a new truck under warranty. More

by toplubeexpress Verified Customer Verified Customer

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Allen Williams is the best ! ! Always visits , takes care of CrumReese customers.!! Meets their needs . An asset to your company. ! Always visits , takes care of CrumReese customers.!! Meets their needs . An asset to your company. More

by thomasmt Verified Customer Verified Customer

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They made sure the repairs were done correctly! I really appreciate the warranty they sold me! I really appreciate the warranty they sold me! More

by mariah.jean.harris Verified Customer Verified Customer

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I was happy with the service. However, after having left and stopped in Brigham on my way home to SLC and exited the vehicle I notice that there was grease or oil on my natural le However, after having left and stopped in Brigham on my way home to SLC and exited the vehicle I notice that there was grease or oil on my natural leather seats, console and driver's door skirt. This has been discussed with Nathan / service so that something can be done to clean it off on my next visit. More

by joelcraigeberhard Verified Customer Verified Customer

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The purchase and the service afterwards were excellent. No high pressure sales. A very relaxed atmosphere. No high pressure sales. A very relaxed atmosphere. More

by brentsix10s Verified Customer Verified Customer

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Allen was great to work with, no pressure and was very personable. Explained everything to us very well. personable. Explained everything to us very well. More

by clayt04 Verified Customer Verified Customer

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