Allan Hempel

I just got back from your dealership where I was told that the oil change and tire rotation I scheduled for today was made for yesterday. It took me 15 minutes to get ahold of a person so that there were that the oil change and tire rotation I scheduled for today was made for yesterday. It took me 15 minutes to get ahold of a person so that there were no mistakes because of a computer error. I saw the company sent a confirmation email, but I didn't think to check it because I was very specific and I thought they were confirming my wishes. I have already had problems in the past, telling me that water on a headlight would not allow me to renew my license, (not true) and that such repairs were not covered by my bumper to bumper warranty(they wanted 1000 dollars to drain the water). I could tell the young man was used to complaints because he just stared into space when I complained. I have always gone to the dealer and now I can't. Shame on you! More

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We've bought and serviced 7 cars at Jeff Haas Mazda since 1997. We can't imagine going anywhere else for a new car or servicing. 1997. We can't imagine going anywhere else for a new car or servicing. More

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This is one of the best Associates you have working in the service! I've been coming to Jeff Haas Mazda since I bought my 1st Mazda over 25 years ago! Alan was my Service Advisor than and has kept me comi the service! I've been coming to Jeff Haas Mazda since I bought my 1st Mazda over 25 years ago! Alan was my Service Advisor than and has kept me coming back!! Thank you Alan for using the Golden Rule! More

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repeat customer We have purchased 3 cars from this dealership. Good experiences each time. No high pressure and good prices. Will definitely return for another car We have purchased 3 cars from this dealership. Good experiences each time. No high pressure and good prices. Will definitely return for another car in the future. More

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Charming and well spoken, but stingy and money-oriented I had my car serviced by Allan a couple times and he is well spoken and friendly, but don't be fooled! He has recommended unnecessary services and ex I had my car serviced by Allan a couple times and he is well spoken and friendly, but don't be fooled! He has recommended unnecessary services and expensive tires and is quite stingy about allowing coupons directly advertised on the Jeff Haas website. Reminds of the typical salesperson who is charming but deceiving :(. More

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Employer I been coming there to Allan Hempel since 2009 and I think the world of him because he really care about his customers.And is very helpful too. I been coming there to Allan Hempel since 2009 and I think the world of him because he really care about his customers.And is very helpful too. More

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Excelent! I've had several Mazda's from Jeff Haas Mazda and my service Technician of choice has always been Allan Hempel. I've found him to be honest and always I've had several Mazda's from Jeff Haas Mazda and my service Technician of choice has always been Allan Hempel. I've found him to be honest and always looking out for my best interest!! More

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Service Allan Hempel has been servicing my car for 12 years. Very good about explaining the service my car needs..I have recommended Allan Hempel to others. Allan Hempel has been servicing my car for 12 years. Very good about explaining the service my car needs..I have recommended Allan Hempel to others. More

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Came to the rescue! My wife ran over a piece of rebar that totally blew her rear tire. Allan Hempel was right there for us, carving time in the service schedule on the n My wife ran over a piece of rebar that totally blew her rear tire. Allan Hempel was right there for us, carving time in the service schedule on the next day for replacing the tire. Allan and Keith and the whole service team go way beyond the extra mile to keep all my Mazdas rolling on the road! More

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The Best Mazda Place In Town Jeff Haas Mazda is, by far, the best Mazda dealership in, and around Houston. We purchased a new Mazda6 in 2012 and we are still delighted with our M Jeff Haas Mazda is, by far, the best Mazda dealership in, and around Houston. We purchased a new Mazda6 in 2012 and we are still delighted with our Mazda (thank you Charles Silmon)! The Jeff Haas service department is the ONLY place we allow to work on our car as well as keeping up on the maintenance for it. We have went through Carlos Guzman a few times and he can make any dealership proud to have him as an employee! However, Allan Hempel has been our go to guy for anything and everything we need done every time we bring in our car for maintenance/repair. We have about 150,000 miles on it and we have not had very many issues with it, however we never have to be concerned with having the car give us any difficulty because Allan has be absolutely fantastic and be proactive in having the car checked out each time we bring it in to him. He has always caught any issues before they became issues and I could not be more pleased to work with him at any time. I truly enjoy myself when I bring the car in talking and joking with Allan which he has been able to do without sacrificing any of his work ethics. I could not find a more caring service representative than he! Thank you Allan!!! More

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