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Alix Webb
Alix Webb at Safford Brown Hyundai Fairfax

Alix Webb

Service Advisor

Safford Brown Hyundai Fairfax

10925 Fairfax Boulevard
Fairfax, VA 22030

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4.7
59 Reviews
4.7

59 Reviews

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59 Reviews of Alix Webb

November 17, 2025

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Employee Rating

My car had an emergency issue. They fit me in and took care of it. More

by RAZAN.FAYEZ
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Service Time
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Recommend Dealer
Yes
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Nov 17, 2025

Safford Brown Hyundai Fairfax responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 16, 2025

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Employee Rating

Was fast, polite and professional. Repairs done quickly and even saved me a ticket when noticing my state inspection had expired More

by rgoodman35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Durdaller, Ricky Bush

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Nov 16, 2025

Safford Brown Hyundai Fairfax responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

November 15, 2025

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Josh is the type of employee every company should have. Thank you for everything you do. More

by RB395
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Durdaller

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Nov 15, 2025

Safford Brown Hyundai Fairfax responded

Thank you for your kind words! We truly appreciate your recognition of Josh and his efforts at Safford Brown Hyundai Fairfax. We strive to provide excellent service, and it’s wonderful to hear that our team made a positive impression. We look forward to seeing you again soon! Sincerely, The Team at Safford Brown Hyundai Fairfax

November 15, 2025

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Alix, as always, was fantastic. She texted me with updates/report and was extremely courteous. More

by davelauni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2025

Safford Brown Hyundai Fairfax responded

Thank you for choosing Safford Brown Hyundai Fairfax. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

November 15, 2025

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Alix of Safford Brown Hyundai was courteous, helpful and prompt. 10/10 for her and Service Center customer service. More

by pisthall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 15, 2025

Safford Brown Hyundai Fairfax responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 14, 2025

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Employee Rating

Good job on my cat maintenance . Thank you very much much. See you next year. More

by gemmapark37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Durdaller, Ricky Bush

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Nov 14, 2025

Safford Brown Hyundai Fairfax responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Safford Brown Hyundai Fairfax, we look forward to having you as a valued customer for many years to come!

November 14, 2025

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Josh D is just fantastic and the primary reason I get service there. He is very knowledgeable and very personable. I trust him completely to manage my car services. He is just great! More

by jcgreenhaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Durdaller, Ricky Bush

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Nov 15, 2025

Safford Brown Hyundai Fairfax responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 11, 2025

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Employee Rating

The staff was professional and helpful, and my service was completed in a timely manner. I was kept informed of the progress, and the overall service was excellent. More

by R.BELSARIO.SRQ
Workmanship
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Service Communication
Recommend Dealer
Yes
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Nov 11, 2025

Safford Brown Hyundai Fairfax responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Safford Brown Hyundai Fairfax. We look forward to having you as one of our valued customers for many more years to come!

November 09, 2025

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Employee Rating

SB did not provide sufficient documentation of the need to replace two tires with 28000 miles by showing me those replaced. More

by Jerry Rogan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Durdaller

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Nov 09, 2025

Safford Brown Hyundai Fairfax responded

Jerry, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out. We'd love to get to the bottom of this and turn things around for you.

November 08, 2025

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Employee Rating

It was easy to setup my appointment online. When I dropped off my car it was very quick to check in and go over what I needed done. The communication from the service rep (Alix) was great (clea More

by SEMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 08, 2025

Safford Brown Hyundai Fairfax responded

Thank you for your wonderful review! We're glad to hear that you had a smooth experience scheduling your appointment online and that the check-in process was quick. It's great to know that Alix provided excellent communication regarding your service options and costs. We appreciate your feedback and hope to see you again at Safford Brown Hyundai Fairfax for your future needs! Sincerely, The Team at Safford Brown Hyundai Fairfax

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