Ali Ennaoka

One star — Long-distance buyers: get the trade appraisal in writing before you drive. I drove three hours each way to buy a truck from Dan Cummins and left without it. Not because we couldn't agree on a in writing before you drive. I drove three hours each way to buy a truck from Dan Cummins and left without it. Not because we couldn't agree on a price (we already had). Over two days I worked with two salespeople and settled on both the truck price and the value of my trade. At their request, I completed their online trade appraisal form, answered every question they asked, and sent photos. I gave them the VIN, the mileage, and an accurate description of the vehicle's condition. I received a written proposal with the agreed trade value on it. I told them plainly that I was driving in from out of state to close the deal. When I arrived, they reduced the trade offer. The stated reasons were that the vehicle needed tires and brakes. Neither was accurate — I had the brakes inspected two weeks earlier — and both are things that could have been resolved before I ever left home. They asked me for photos during the appraisal process. If tread depth mattered, they could have asked for a photo of the tires. They didn't. The way it was handled once the sales manager got involved made it worse. He questioned the situation in front of the salesperson in a way where the only possible conclusion was that one of us was lying. That is not how you treat a customer, and it is not how you treat your own employee in front of one. I want to be fair: the salespeople I dealt with were responsive and professional throughout, and I don't believe the reversal came from them. The issue is a process that allows an agreed-upon number to be revisited at the desk after a customer has already made the trip. If you're buying locally, this may never affect you. If you're traveling any distance, understand that a written proposal from this dealership may not hold when you arrive. Get the appraisal confirmed in writing as final subject only to the condition you've disclosed — or be prepared to drive home empty like I did. More

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The price and sales process was flawless, Bessie was an excellent representative and very personable excellent representative and very personable More

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Dan Cummings of Paris has excellent customer service and salespeople. I would highly recommend them to anyone who is looking for a vehicle. salespeople. I would highly recommend them to anyone who is looking for a vehicle. More

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Top shelf customer service they go up and above to earn your business. simply outstanding. they sincerely care about their customers. your business. simply outstanding. they sincerely care about their customers. More

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Late in the evening of March 24 I saw a 2024 Jeep Wrangler Rubicon X Recon online. I had some questions and sent them an email. Susan reached out the next morning before sales hours and said she woul Wrangler Rubicon X Recon online. I had some questions and sent them an email. Susan reached out the next morning before sales hours and said she would get someone to help me as soon as they opened. Wade emailed me shortly after. I explained that we were a 2 hour drive away, He couldn’t answer everything and said he would find someone who could. Shortly afterwards Wade told me that Desmond Duke would be contacting me. For the rest of the day Desmond got me answers, sent me pictures, videos everything I asked and when he didn’t know he would tell me he didn’t but said he would find someone that did. We decided to make the drive Thursday. Many times you see pictures online or the sales person tells you something and when you go everything is totally different. Let me say THIS WAS NOT one of those times. When we arrived I was stunned how busy this place was. Most dealers we’ve been to lately have 0 customers and don’t seem to care. I texted Desmond we were here and we had already seen the Jeep parked out front. We got out of our car and Desmond was right there with the keys. The Jeep was even better than we expected. Everything was exactly what he said. Throughout the negotiation process they knew I was a cash buyer on a very high end Jeep and didn’t try to sell me other crap or financing. Yes they tried to get every penny they could, their job is to make money for the dealer, and my job was to keep every penny I could. Thats the process. If you work thru it long enough you will get to a fair deal for both. That’s what we did. Desmond and Al did their jobs, there were some tense moments and a lot of funny ones as well. In the end we got a good deal and made new friends. I would not hesitate to drive 2 hours again to buy a vehicle here. Ask for Desmond he’s an outstanding young man that will do everything he can for you. More

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