Alfredo Pena

Very kind helpful answer all my questions very satisfied with the service tread me with respect with the service tread me with respect More

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I’m disappointed on how this person lied too me fraud and scammed me… I’m very upset 😠 scammed me… I’m very upset 😠 More

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Jimmy Tang did a great job to answer my questions, and helped me with delivery of my new as well as trade-in cars from/ to dealer. helped me with delivery of my new as well as trade-in cars from/ to dealer. More

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The dealership was super clean and the people there were super helpful :) I appreciate it a lot that they took their time to explain things in a understanding way super helpful :) I appreciate it a lot that they took their time to explain things in a understanding way More

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Management does not care about their own customers. The salesman Alfredo Pena was dishonest with me about the prior history of a used vehicle. 2 weeks after I bought the car I started receiving malfunc The salesman Alfredo Pena was dishonest with me about the prior history of a used vehicle. 2 weeks after I bought the car I started receiving malfunction errors on the infotainment system. This led me to discover damage on my vehicle which was caused by an accident that Norm Reeves knowingly denied to tell me. I took the car in to see if they would fix the damages and Erick Ramos and management denied to fix them, stating you bought it “as is”. Obviously they only care about the bottom line and not their customers. Avoid this dealership. More

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Everyone at the dealership was nice and professional. Chris the salesman was real knowledgeable and easy to work with. The financing was well explained by Roy who was also helpful. Thanks to Alfredo who Chris the salesman was real knowledgeable and easy to work with. The financing was well explained by Roy who was also helpful. Thanks to Alfredo who explained all the details about the vehicle. More

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Excellent customer service! Alfredo goes above and beyond! Jesse is the great manager that understands the need of customer! Gabe is so cool in processing all paper work. beyond! Jesse is the great manager that understands the need of customer! Gabe is so cool in processing all paper work. More

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Alfredo was professional, very kind and straight to the point. He knew exactly what we needed and gave us some pointers to help with decision making. We will definitely refer him and use his service in the point. He knew exactly what we needed and gave us some pointers to help with decision making. We will definitely refer him and use his service in the future. The process was fast and easy. I would also like to say Ish in finance was super upbeat and had a great energy with a good level of professionalism. More

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Very nice facility. The staff was very friendly and helpful helpful More

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The Norm Reeves Honda West Covina family provided us an outstanding experience. Alfredo Pena and the gentleman that reviewed our contract where superb. Their customer service skills where second to non. outstanding experience. Alfredo Pena and the gentleman that reviewed our contract where superb. Their customer service skills where second to non. More

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