Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise

Alfredo (Al) Bustamante

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
144 Reviews
4.9

144 Reviews

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144 Reviews of Alfredo (Al) Bustamante

August 29, 2025

Dealership Rating
Employee Rating

We went in for a/c not properly working. We left with the a/c not properly working but a $4300 bill. We literally took our car in 3 or 4 different times for the same issue, a/c not blowing c More

by joshua.bratton
Workmanship
Service Communication
Recommend Dealer
No
Aug 29, 2025

Germain Honda of Surprise responded

We are sorry to learn of your disappoitment with our service team and thank you for bringing your concerns to our attention. Please contact our Service Manager, David McKee at (602) 875-8650 so he can discuss this matter with you. Thank you. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

August 27, 2025

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Employee Rating

We were told 1,5 hours for the maintenance and it was complete within that timeline. Great Customer Service More

by jamesandjoan2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Connor Brandtman, Ty Crews , Montana

Aug 28, 2025

Germain Honda of Surprise responded

Thank you for sharing your positive service experience with our team. See you down the road. Best Regards, Sassha Motz General Manager

August 22, 2025

Dealership Rating
Employee Rating

Alfredo has been awesome as usual. Knowledgeable, helpful, and giving great advice. The service was quick and friendly. More

by Miss Vo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2025

Germain Honda of Surprise responded

Thank you for sharing your overall positive experience. See you next time. Best Regards, Sassha Motz General Manager

August 19, 2025

Dealership Rating
Employee Rating

Easy making an appt. Good service. Updates while you wait. Good customer service. Clean place More

by bruno2750
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Germain Honda of Surprise responded

We appreciate your business and thank you for sharing your overall satisfaction with Al and our team. Best Regards, Sassha Motz General Manager

August 18, 2025

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Employee Rating

This is the 4th time we have had our car serviced here. Alfredo is our service person that has always been responsive to our needs and always makes sure our questions are answered. More

by mchong1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Germain Honda of Surprise responded

Thank you for your awesome feedback on our dealership team. It is always our pleasure to deliver the best experiences for our valued guests, and we're thrilled to be your ideal dealership. Thanks for always choosing Germain Honda. Best Regards, Sassha Motz General Manager

August 18, 2025

Dealership Rating
Employee Rating

Excellent customer service. Flawless service to delivery. Alfredo was excellent, explained all work with a clear understanding. More

by tkgumm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 19, 2025

Germain Honda of Surprise responded

Thank you for your trust in our service team! We're happy Al provided you with thorough and informative service. Please don't hesitate to give us a call the next time we may help you. Best Regards, Sassha Motz General Manager

August 07, 2025

Dealership Rating
Employee Rating

I appreciated the honesty and knowledge of Robert Solis, who answered all my questions and help me to make a decision in regard to replacing a battery. More

by mirwinm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Robert Solis

Aug 08, 2025

Germain Honda of Surprise responded

Thank you for sharing positive feedback on Robert! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's what Robert provided for you. We look forward to your next visit! Best Regards, Sassha Motz General Manager

August 05, 2025

Dealership Rating
Employee Rating

Wonderful service. I was told the service on my car would take about 4 hours. Because I was alone and ready to spend the entire 4 hours there, Alfredo put a rush on More

by azhaybob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 05, 2025

Germain Honda of Surprise responded

We are happy to know Alfredo was able to ensure a positive and efficient visit for you. Thank you for taking the time to leave this kind review as well as for your business. Best Regards, Sassha Motz General Manager

July 31, 2025

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Employee Rating

Work done per request. Appreciated the full inspection and paper work supplied with necessary explanations. More

by bandito1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 04, 2025

Germain Honda of Surprise responded

Thank you for letting us know that Al ensured you and your Honda were a top priority and are thoroughly taken care of. See you down the road. Best Regards, Sassha Motz General Manager

July 28, 2025

Dealership Rating
Employee Rating

Great service, the dealer will treat you like family. Love the maintenance team, and their fast work. More

by tristancharbonneau96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 28, 2025

Germain Honda of Surprise responded

We thank you for your trust in our team and your kind recommendation. We are so happy to have you as part of our Germain family. Best Regards, Sassha Motz General Manager

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