Alfredo (Al) Bustamante
Alfredo (Al) Bustamante at Germain Honda of Surprise
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Alfredo (Al) Bustamante

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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4.9
83 Reviews
4.9

83 Reviews

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83 Reviews of Alfredo (Al) Bustamante

March 08, 2025

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Employee Rating

Great caring people work there! !!!! This includes everyone we come in contact with from the maintenance people to the General Manager. More

by harveygray243
Service Price Transparency
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Service Time
Recommend Dealer
Yes

March 04, 2025

Dealership Rating
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Alfredo & Dave are excellent, been going to them for years. It's a shame their sales department doesn't offer great customer service like the Service Dept. More

by jmilbourne
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Recommend Dealer
Yes

Other Employees Tagged: David McKee, Alex Rivas

Mar 04, 2025

Germain Honda of Surprise responded

We appreciate your business and kind words about our service department. We are sorry you have not enjoyed the same level of service from our sales team. I'm always happy to discuss any concerns you may have. Best Regards, Sassha Motz General Manager 602-875-8600 smotz@germaincars.com

February 27, 2025

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My service rep was Al who kept me informed and once completed explained the entire service process on my vehicle. More

by coolchicmom
Service Price Transparency
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Recommend Dealer
Yes
Feb 28, 2025

Germain Honda of Surprise responded

Thank you for your positive review! We are glad that Al provided you with thorough and efficient service throughout your visit. It is our pleasure to serve you and your Honda's needs in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns. Best Regards, Sassha Motz General Manager

February 26, 2025

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Muy buen servicio lo recomiendo al máximo sus en liados muy atentos con mucho especie More

by letygonzalez121962
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Recommend Dealer
Yes
Feb 28, 2025

Germain Honda of Surprise responded

Su negocio y amable recomendación son muy apreciados. Saludos, Sassha Motz Gerente General

February 25, 2025

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Great customer service and I recommended to any one he own honda car it's #one More

by joseph_chicago_usa
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Recommend Dealer
Yes

Other Employees Tagged: Robert Solis

Feb 25, 2025

Germain Honda of Surprise responded

We appreciate your business and kind recommendation. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

February 24, 2025

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Outstanding sales service and professionalism. I judge Germaine Honda the finest car agency I have ever dealt with. Rober is first and foremost Interested in selling cars but acts like a long time More

by Bill Canavan
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Recommend Dealer
Yes

Other Employees Tagged: Robert Pitman

Feb 25, 2025

Germain Honda of Surprise responded

Our sales and service teams work hard to ensure a quality experience at every touchpoint. Al and Robert will be honored to learn of your kind words as we know they enjoy assisting you and look forward to working with you in the future. Best Regards, Sassha Motz General Manager

February 23, 2025

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The service department at Germain Honda of Surprise is excellent! I've always received great service and found the staff to be very helpful. One employee in particular, Alfredo, has always been friendly, More

by bdickey51
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Recommend Dealer
Yes
Feb 24, 2025

Germain Honda of Surprise responded

Your continued business and positive feedback are greatly appreciated. We know Sl enjoys assisting you with your automotive needs and is always available to support you throughout your ownership experience. Best Regards, Sassha Motz General Manager

February 21, 2025

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Employee Rating

I have always had excellent service at Germain Honda. This last time was no exception. Alfredo explained everything that was being done and the work was completed right on time. More

by nancyhuss1947
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Recommend Dealer
Yes
Feb 21, 2025

Germain Honda of Surprise responded

Thanks for leaving us such a thoughtful review, we love hearing Al took great care of you. It really helps us to keep going and deliver the best for our customers. We appreciate your business. Please let us know what we can do for you in the future. Best Regards, Sassha Motz General Manager

February 18, 2025

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Perfect experience from the service department. Got me in, and performed the needed service quicly, and properly. More

by lindabeagle1
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Recommend Dealer
Yes
Feb 19, 2025

Germain Honda of Surprise responded

Thank you for taking the time to share your positive and efficient service experience. See you next time. Best Regards, Sassha Motz General Manager

February 17, 2025

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Employee Rating

Confirmed my suspension about the problem. Work on defining a schedule to perform future repairs. More

by arth51.lewis
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 18, 2025

Germain Honda of Surprise responded

We appreciate your business and thank you for your kind review. See you down the road. Best Regards, Sassha Motz General Manager

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